Steve has gone out of his way to make sure the job was not only complete but done the right way!…read more No cutting corners for this guy!!!

Very poor service! Worked on my washer, couldn't fix and said I needed a new one. I called…read moreanother repair person and they fixed it without any problems. Steve lacks knowledge of intricate appliance repair, he is more suitable for very simple repairs. I don't recommend him, you will not get a refund if your appliance doesn't work shortly after he "fixed" it.

We had or Whole house Generac system installed by these folks, service was wonderful, the crew was…read morevery efficient. Only wisdom I can pass on is that you will be without power longer than the hour the sales person said. Which is okay, but setting good expectations is always win.

I really appreciated how meticulous the Tech, Dennis Atkinson, was when servicing my generator. He…read moreexplained all items on the unit's checklist as he changed or replaced them. Left my property as if he was never there. He was professional, patient and knowledgeable. I'd book Dennis again in a minute! Very pleased with the attention to detail while making my Generac look and run like new!

They replaced my hot heater for a price of $2,495! The technician was there for 45 minutes. I was…read moretold by the company when asked for an itemized bill that it wasn't how they did it. Asked the "office manager" what the labor rate was and "she didn't know". This wasn't a tankless water heater or anything special just a 50 gallon electric water heater. When the owner called me he said "Did you shop around we are the cheapest" And no we didn't because we had you install a faucet several weeks back that we supplied and the bill was $400.! So being loyal to local business was a priority. How wrong we were. If you stop and think about the price of the water heater whether it be same day service (which we did not ask for) what a rip off that company is. Stay far far away!

We are new home owners and had someone from Potter come out to our home to give the furnace a quick…read morecheck before we fired it up for the first time. The technician told us that there was a problem with a door being closed that was supposed to be open; that our stack needed replacement and that we shouldn't operate without further work. The technician wasn't clear in their communication, didn't explain what they meant by "the door" and wouldn't give details when asked. We asked him to leave before he did anything else; still paid the full price for the visit; and ended up going elsewhere. (The company that came to do the actual work confirmed that there was no door error, nor need to repair our stack. We have no doubt that Potter was trying to take advantage of us.) Steer clear.

I needed to get my snow blower's tire fixed. It was flat. I dropped the tire off in the morning…read more They had it repaired by the early afternoon. Great service!!! I would recommend them.

Great service department and very helpful and knowledgeable sales people with all types of…read moreequipment.

I have been using Dave for all my appliance repairs for years. He is prompt, honest, clean, and…read moreskilled, even showing me some of the little things I can "fix" myself. I highly recommend him.

I called Dave today about our refrigerator. It quit working. He came in about 20 minutes and fixed…read morethe problem. Definitely recommend him!

Recommended by a Home Depot employee to help me with a tool repair. They found an easy solution…read moreand did not even charge me for their expertise, They carry a complete line of tools. I didn't spend much time there, but I was impressed by the generator display. What differentiates them from the big box stores is they service what they sell (and even tools they don't sell).

So, on Christmas Eve, my daughter came up from Washington DC and she brought all of her and her…read morehusbands laundry for the past three weeks. Her washer and dryer were not working in her apartment. She went to use my dryer and it didn't work. It just made a humming noise and so I thought it was the belt. I called Discount Appliance World in Geneva, New York, and a nice lady named Judy said that she would wait for me to come and pick up the parts if we needed them as she was going to close in 15 minutes. She also told me that if anything we had bought from her wasnt needed, she would take it back as long as we didn't open the packages. Well, after fiddling with the dryer while my daughter had the whole thing apart, it worked! Didn't need the parts after all. So she took the parts back today and Judy took them back, issued a check and said she almost called us yesterday to see if everything was okay with the dryer. Now, THAT is customer service. And that was after she had told me to call the store number any time over Christmas if we needed to ask questions or needed something else. Even CHRISTMAS DAY! I had bought the dryer from them a couple of years ago with hesitation because I could have gotten the same dryer at Lowe's for $50 less. But they offered same day delivery and take out my old dryer. That already was worth the extra. But the fact that the money helped a local business out and THEN went above and beyond for my family cinched my five star rating for a local business. AMAZING!

My new washer and dryer were just delivered and installed, quickly and efficiently! The gentlemen…read morewere very professional and helpful! Chris at the store helped me understand all the nuances of w/d technology as it's changed a lot since I last purchased. What I appreciate is the business is local and they service what they sell - no contractors that don't care if done right. If I need any appliances in the future, I will definitely buy from Chris and Discount Appliances! Check them out!

Tom skillfully fixed the springs on my recliner. They had come free of the attchments on either…read moreends of the springs.

My table was broken and Tom was highly recommended from someone else and I can see why. We talked…read moreover the phone and he told me exactly what to do. It worked like a charm. He saved my family a lot of money on buying a new table. He was very prompted, patient and willing to help. Highly recommend him if you have questions or concerns! Excellent business!