So, on Christmas Eve, my daughter came up from Washington DC and she brought all of her and her husbands laundry for the past three weeks. Her washer and dryer were not working in her apartment. She went to use my dryer and it didn't work. It just made a humming noise and so I thought it was the belt. I called Discount Appliance World in Geneva, New York, and a nice lady named Judy said that she would wait for me to come and pick up the parts if we needed them as she was going to close in 15 minutes. She also told me that if anything we had bought from her wasnt needed, she would take it back as long as we didn't open the packages.
Well, after fiddling with the dryer while my daughter had the whole thing apart, it worked!
Didn't need the parts after all. So she took the parts back today and Judy took them back, issued a check and said she almost called us yesterday to see if everything was okay with the dryer. Now, THAT is customer service. And that was after she had told me to call the store number any time over Christmas if we needed to ask questions or needed something else. Even CHRISTMAS DAY!
I had bought the dryer from them a couple of years ago with hesitation because I could have gotten the same dryer at Lowe's for $50 less. But they offered same day delivery and take out my old dryer. That already was worth the extra. But the fact that the money helped a local business out and THEN went above and beyond for my family cinched my five star rating for a local business.
AMAZING! read more