I will start off by saying that this is definitely not my favorite store. I needed an item only…read moresold at Lowes, so I sucked it up and went there. Definitely a mistake. I needed assistance with this 90lb item. Waited in line for 10 minutes for the worker. He made a page for customer assistance. After 10 more minutes, noone showed up. I managed to go find a flat cart and load it myself (lawnmower). Mind you, this particular one was very expensive and yet noone to help. I went on a Tuesday around noon, not terribly busy. Nevertheless, customer service just isn't top notch at this particular location. Or might just be a Tuesday thing.

Needed a 2x10 cut to length. One associate says the saw is broken. Another associate says they…read moredon't cut lumber anymore. Home Depot here we come!

I shop this Home Depot several times a year for some of our Gardening Supplies and most of our Home…read moreImprovement item needs. My only complaint is not being a professional contractor you can never find any staff to answer questions that myself and I'm sure many others could use. Overall really like HD.

Terrible customer service! Me and my husband purchased refrigerator for 3000$ on September 1 . It's…read morebeen almost a month since they promised deliver and install it ! They keep saying tomorrow... tomorrow.... Since September 8 ! Unprofessional! Home Depot delivery service is a scam ! They rude and mean ! I will never buy anything from them again! The lies to the customer! I have a little baby girl at home and they made her cry one day ! Also because of them I ve lost a lot off food taking food out back and forth 6 times ! Yes ! 6 times they told me delivery is coming please prepare your old refrigerator! My husband insulin got bad because of that ! Zero for service at this store !

Picked up two large tool boxes this morning. Was expecting them to be in boxes but to my pleasant…read moresurprise, they were put together already. Unfortunately, I wasn't prepared for this and JD was HUGE help getting them properly loaded up and finding me the materials I needed to not ruin my vehicle, as I was expecting to load cardboard and not metal. Very thankful for the help.

Very helpful staff ! So polite as well. I would definitely recommend going to this location!read more

Fantastic service- knowledgeable and friendly. Bought flooring and a front door (special order)…read more Arrived weeks before Home Depot/Lowe's and saved a lot of $. They take their time with you and are great with design.

bought a Maytag washer which broke down after three months and have been waiting two months to get…read moremaytag to get us the part (fill sensor) . they refuse to issue a refund or replacement. good luck even reaching them once you leave HD with the machine and when you do they just spew their legal obligations under the terms of the warranty which are apparent zero. this is more about whirlpool than HD but HD should back up what they sell or at least tell the customer what they're in for. gone are the days when the retailer takes care of their customers and takes on the fight with the manufacturer instead of sentencing the customer to the laundromat indefinitely.

The people are hit and miss here as in many large retail stores. I've had both great and…read moreundesirable experiences at the Auburn store. Some employees are interactive while others will ignore your presence. Overall, I'm modestly content as the selections are decent but priced so that you need to know what the competition sells comparable items for.

I purchased a washer for my mother. It's a tight space and there is not an easy way to get the new…read moremachine in the house. The delivery men were efficient and most importantly - they were kind. Thank you!

Very piss poor customer service it seems no wants to help you find an item or items when you ask…read morethem for assistance. I was in line to check out when it was my turn to check out I was immediately met with "I'm closed can't you see my light is off" is this how customer service is these days?!?! Home depot is way better and better customer service. Never again lowes you lost my business and my companies business as well. You don't even deserve a 1 star rating to be honest.

Summary: There are Pros and Cons to this store, your experience will depend on timing i.e. who you…read morehappen to get to help you. The selection is good and the prices are very competitive + they have good sales & frequent no interest credit. A truly EOE. We were greeted by a friendly fellow that happened to be in a wheelchair, he gave my daughter a Popsicle. A wonderful welcome. Strong point for accommodating and employing people with disabilities- that point alone will keep me coming back. I was carrying a stove part to use for comparison purposes; an elderly gentleman asked about the part but then told me he doesn't know anything about it; I couldn't help but say "Then why did you ask", he got annoyed and said "I'M TRYING TO HELP YOU" okay...telling me you don't know anything is helpful, thank you. Strong point for no age discrimination, however the screening and review process could be improved. The woman in the appliance department was helpful, knowledgeable and friendly. I rented a electric snake, noticed a lot of broken ones waiting for repair- attendant mentioned they are broken because some people don't listen to him; I listened, followed the instructions, cleared my drain and didn't break the machine. Listening and following instructions- not an outdated concept!! We stopped in the gardening department, some of the stuff was junk while it was still new; I'll try to upload a pic for you. Customer service area was disorganized and chaotic. Was not clear where the line was suppose to be- customers made their best guess to form a line, some people innocently cut in front of the line because they could not tell where it was. When I finally got to the front of the line the representative could not help me because she had the "Wrong computer", initially wanted me to get back in line again but when I pointed out that wasn't fair she took me to someone else with the "right computer" *shrug*. You can pay at the register with PayPal (cool!)

The staff here is pretty friendly and helpful here. From remodeling our home to outdoors. Home…read moreDepot is easy and close to home. Mostly every household item you can find minus some plumbing fixtures ext. the price is using fair.

I always buy my appliances there. Their delivery teams are top notch long term employees that do a…read morefantastic job installing the units. Every appliance I buy is delivered in brand new factory packaging unlike the big box stores that deliver damaged and previously returned units. Prices are about the same as big box stores also. The difference being better installers and long term employees that know a thing or two about appliances.

I live about 20 miles from ra-lins and I had bought recently bought a new rifle (ruger pcc in 9mm)…read morefrom a local gun dealer near me. He was retiring and I got a great price , Cept something was wrong with factory setup. It wouldn't hold zero at any distance. I couldn't find a local smith and A friend suggested ra-Lin. I told him I needed a gun smith not a microwave. Anyway! I brought it to Ra-Lin. Their smith, yes smith. Looked at it , showed me how to adjust the break down feature, bore sighted, it. Handed it back to me and said to try that. It was dead on. One hole all day long out to 75 yards or so. That's using a sig holo sight. Pretty good for these old eyes and a pistol caliber carbine. I asked him for a price for the lesson and the work. He just smiled and said " you'll be back ". He's right. Great job.

I hate going into big box stores like Home Depot and Loew's when all I need is something small for…read morethe house. Located only a mile from me, this Ace brand location has what I need 8 out of 10 times. No more searching for an item or even an employee to help you find what you're looking for for 10-15 minutes. You can be in and out of Saly City Hardware in 5 minutes.

This store consistently has exactly what I need. Plus, they gave a knowledgeable and willing…read morestaff.

We have purchased three refrigerators (over 25 years), a stove and a dryer from them. As well as…read moreused their repair services before we were ready to replace an old propane stove. Service is reliable always, and reasonably priced. This place has been in Ithaca for decades ... there is a reason they are still in business. People know they can trust them. PS ... during COVID, when everyone else was doing month(s) long wait lists, these folks had items in stock ready to be delivered.

We needed a replacement dishwasher. I did some research, but also knew what I liked and disliked…read moreabout the Bosch units I have owned. I entered the store and was greeted immediately. The salesman asked my budget (this can sometimes be a trap) but I sensed his sincerity and said around $800. He steered me to the KitchenAid, rated quieter than Bosch, the rack set up was better, and it has the third rack in the top. I made the purchase and was on my way in about 20 minutes, spending less than $1000 for the dishwasher, tax, delivery, installation, and haul away the old one. We have used it for about two weeks and this unit is superior. I am ecstatic with the quiet operation, flexible loading, and the third rack for flatware is great! It took a little while for the unit to be stocked and delivered, but installation went flawlessly.