I will start off by saying that this is definitely not my favorite store. I needed an item only…read moresold at Lowes, so I sucked it up and went there. Definitely a mistake. I needed assistance with this 90lb item. Waited in line for 10 minutes for the worker. He made a page for customer assistance. After 10 more minutes, noone showed up. I managed to go find a flat cart and load it myself (lawnmower). Mind you, this particular one was very expensive and yet noone to help. I went on a Tuesday around noon, not terribly busy. Nevertheless, customer service just isn't top notch at this particular location. Or might just be a Tuesday thing.

Needed a 2x10 cut to length. One associate says the saw is broken. Another associate says they…read moredon't cut lumber anymore. Home Depot here we come!

I shop this Home Depot several times a year for some of our Gardening Supplies and most of our Home…read moreImprovement item needs. My only complaint is not being a professional contractor you can never find any staff to answer questions that myself and I'm sure many others could use. Overall really like HD.

Terrible customer service! Me and my husband purchased refrigerator for 3000$ on September 1 . It's…read morebeen almost a month since they promised deliver and install it ! They keep saying tomorrow... tomorrow.... Since September 8 ! Unprofessional! Home Depot delivery service is a scam ! They rude and mean ! I will never buy anything from them again! The lies to the customer! I have a little baby girl at home and they made her cry one day ! Also because of them I ve lost a lot off food taking food out back and forth 6 times ! Yes ! 6 times they told me delivery is coming please prepare your old refrigerator! My husband insulin got bad because of that ! Zero for service at this store !

Picked up two large tool boxes this morning. Was expecting them to be in boxes but to my pleasant…read moresurprise, they were put together already. Unfortunately, I wasn't prepared for this and JD was HUGE help getting them properly loaded up and finding me the materials I needed to not ruin my vehicle, as I was expecting to load cardboard and not metal. Very thankful for the help.

Very helpful staff ! So polite as well. I would definitely recommend going to this location!read more

Fantastic service- knowledgeable and friendly. Bought flooring and a front door (special order)…read more Arrived weeks before Home Depot/Lowe's and saved a lot of $. They take their time with you and are great with design.

bought a Maytag washer which broke down after three months and have been waiting two months to get…read moremaytag to get us the part (fill sensor) . they refuse to issue a refund or replacement. good luck even reaching them once you leave HD with the machine and when you do they just spew their legal obligations under the terms of the warranty which are apparent zero. this is more about whirlpool than HD but HD should back up what they sell or at least tell the customer what they're in for. gone are the days when the retailer takes care of their customers and takes on the fight with the manufacturer instead of sentencing the customer to the laundromat indefinitely.

The people are hit and miss here as in many large retail stores. I've had both great and…read moreundesirable experiences at the Auburn store. Some employees are interactive while others will ignore your presence. Overall, I'm modestly content as the selections are decent but priced so that you need to know what the competition sells comparable items for.

Very piss poor customer service it seems no wants to help you find an item or items when you ask…read morethem for assistance. I was in line to check out when it was my turn to check out I was immediately met with "I'm closed can't you see my light is off" is this how customer service is these days?!?! Home depot is way better and better customer service. Never again lowes you lost my business and my companies business as well. You don't even deserve a 1 star rating to be honest.

VERY poor customer service. We came in two hours before closing, we started to check out 10 minutes…read morebefore closing with a big purchase. There were two employees doing something at the cash register, we asked if they could open the big sliding door so we could start loading the trucks, the women with brown hair and glasses (think she could be a manager, not sure) told us she would so we waited and asked again thinking maybe she didn't know what we were talking about and she said yes I will open it but I need to finish this first. So I started to walk over to open it myself and she just widened her eyes and jerked her head back with nasty attitude. Then it took us a while to load some stuff as they brought everything over in carts instead of pallets so we had to get it back on the pallets and wrapped. The older bald man( also think it was a manager) then told us we couldn't use a pallets because it was $14 and he was just super disrespectful. Customer service keeps getting worse every time we come in.

The staff here is pretty friendly and helpful here. From remodeling our home to outdoors. Home…read moreDepot is easy and close to home. Mostly every household item you can find minus some plumbing fixtures ext. the price is using fair.

So the running joke is that the Home Depot has terrible customer service and associates hide from…read moreyou when you go there. I had to run to the garden center for something, and had the opposite experience. The staff member manning the entrance greeted me when I came in, and helped me find the item I was looking for. The aisles are a little wacky and he wasn't able to direct me perfectly, and I had to do some wandering and scrounging. Still, he was so nice and at least seemed willing to help, which is more service than I usually get in these kinds of big box home stores. I'm not super handy so I can't really weigh in on everything here, but the garden center was pretty nice.

I always buy my appliances there. Their delivery teams are top notch long term employees that do a…read morefantastic job installing the units. Every appliance I buy is delivered in brand new factory packaging unlike the big box stores that deliver damaged and previously returned units. Prices are about the same as big box stores also. The difference being better installers and long term employees that know a thing or two about appliances.

I live about 20 miles from ra-lins and I had bought recently bought a new rifle (ruger pcc in 9mm)…read morefrom a local gun dealer near me. He was retiring and I got a great price , Cept something was wrong with factory setup. It wouldn't hold zero at any distance. I couldn't find a local smith and A friend suggested ra-Lin. I told him I needed a gun smith not a microwave. Anyway! I brought it to Ra-Lin. Their smith, yes smith. Looked at it , showed me how to adjust the break down feature, bore sighted, it. Handed it back to me and said to try that. It was dead on. One hole all day long out to 75 yards or so. That's using a sig holo sight. Pretty good for these old eyes and a pistol caliber carbine. I asked him for a price for the lesson and the work. He just smiled and said " you'll be back ". He's right. Great job.

I hate going into big box stores like Home Depot and Loew's when all I need is something small for…read morethe house. Located only a mile from me, this Ace brand location has what I need 8 out of 10 times. No more searching for an item or even an employee to help you find what you're looking for for 10-15 minutes. You can be in and out of Saly City Hardware in 5 minutes.

This store consistently has exactly what I need. Plus, they gave a knowledgeable and willing…read morestaff.

We have purchased three refrigerators (over 25 years), a stove and a dryer from them. As well as…read moreused their repair services before we were ready to replace an old propane stove. Service is reliable always, and reasonably priced. This place has been in Ithaca for decades ... there is a reason they are still in business. People know they can trust them. PS ... during COVID, when everyone else was doing month(s) long wait lists, these folks had items in stock ready to be delivered.

We needed a replacement dishwasher. I did some research, but also knew what I liked and disliked…read moreabout the Bosch units I have owned. I entered the store and was greeted immediately. The salesman asked my budget (this can sometimes be a trap) but I sensed his sincerity and said around $800. He steered me to the KitchenAid, rated quieter than Bosch, the rack set up was better, and it has the third rack in the top. I made the purchase and was on my way in about 20 minutes, spending less than $1000 for the dishwasher, tax, delivery, installation, and haul away the old one. We have used it for about two weeks and this unit is superior. I am ecstatic with the quiet operation, flexible loading, and the third rack for flatware is great! It took a little while for the unit to be stocked and delivered, but installation went flawlessly.