2020, Lowes use to take payments to account within 24-48 hours maximum online, before their company went to hell in 2019. Now they wont take payment for over a darn week!!! Company now plays games with accepting online payments which causes havoc with your checking account balances. Constantly playing games week to week with crap company on just getting them to take a payment is horrendous! Then they are SO malicious they reject a payment because they failed to accept it, and send nasty notices to Experian credit agency. Very vindictive company. Horrible company to do business with!!!
2020, I always pay off the promotional balances (you pay no interest, just principle, but the interest does accumulates separately and if the principle is not paid off before their 6/12/18/24 month terms, Lowe's rolls all this together and you then have to pay the interest too) so I never get hit with all that huge interest. 03/2020 I pre-paid off several promotional balances, prior to getting hit with all that accrued interest over $3000, per Lowe's Terms. 5 Days later Lowe's cancelled my 15 year old credit account that was in great standing, because I am not the 'right' type of card holder they want. They want these promotional balances to accumulate interest and fully come due at the end, so you get hit with all that interest. If you pay them off early and do not get hit with all that interest that Lowe's was gambling on getting, you become a under-valued credit card holder, and they WILL cancel your account!
2019 saw them fire nearly everyone from management on down! Utterly cleaned house including District and Regional Managers! They shut down the help areas, by the Nut and bolt areas, tell you to use a kiosk for keys now. Customer service has really gone out the door! All new people trying to learn their new jobs, and utterly no one there with the knowledge to teach, as they fired anyone whom knew the positions in the first place.
They now even have contractor parking at/in-front of the doors entrance. Which now you have every jackass in town parking and blocking the entrances to the stores---Which is a local and state code violation. Hence, the people calling the shots, now that they fired everyone, are legally utterly clueless (upper management down to the store level).
Lowe's has been getting sued repeated for decades (search online if you want to see this!) They have gotten themselves in such hot water with basic laws and legal requirements its astounding they are still around. The firings this past year were likely a cost cutting measure to pay lawsuits. But now that they have hired a tremendously unskilled workforce, this can only seem to get worse???
2020, Those very few that have been there for years, seem to know their stuff very well. Great experience with experienced seasoned staffers. Not so much with the new help. read more
