bought a Maytag washer which broke down after three months and have been waiting two months to get…read moremaytag to get us the part (fill sensor) . they refuse to issue a refund or replacement. good luck even reaching them once you leave HD with the machine and when you do they just spew their legal obligations under the terms of the warranty which are apparent zero. this is more about whirlpool than HD but HD should back up what they sell or at least tell the customer what they're in for. gone are the days when the retailer takes care of their customers and takes on the fight with the manufacturer instead of sentencing the customer to the laundromat indefinitely.

The people are hit and miss here as in many large retail stores. I've had both great and…read moreundesirable experiences at the Auburn store. Some employees are interactive while others will ignore your presence. Overall, I'm modestly content as the selections are decent but priced so that you need to know what the competition sells comparable items for.

I went in looking for one thing and got on a different tangent with the sales person and walked out…read moreknow a lot more! Great and friendly service for the non-contractor type who needs contractor like answers!

From the owner: Established in 1961…read more Founded in 1961, HEP Sales stores provide quality building materials and related products at exceptionally competitive prices, along with services that you just won't find anywhere else. We are spread across Central, Western, and the Southern Tier regions of New York State, with one location in northern Pennsylvania. Come into one of our stores and enjoy the HEP Sales experience. You'll Find Us in your neighborhood!

This place is unbelievable I brought a tool to get fixed at their Utica location then a couple…read moreweeks went by inquired about my tool said they didn't get to it yet couple more weeks went by then the problems start it no one could seem to find out exactly what was going on then I was told that they lost my tool and they could not find it in between shipping and sent out to the pier repair department now I will say that the day did make good and replaced my tool but I didn't even get a I'm sorry I didn't get nothing I got my tool replaced but I feel so dissatisfied in this company I will never ever bring anything to them ever again I will never rent tools from them I will not bring my business to them I do not feel comfortable at all doing business with them it is sad because my father's business did business with them for years and years and years it's too bad that it won't move on to the next generation

Remarkable customer service from Joe LaGuardia! I sanded my fieldstone fireplace and wanted to…read morehighlight the stone grain with a sealer. After buying the wrong product on line, I turned to the experts at McQuade & Bannigan and met Joe LaGuardia. He called his suppliers, researched until he found a safe product, and scheduled shipping so the product wouldn't arrive frozen. How often does someone care as much as you do about getting the right product for the job? Thank you Joe!

I really want to give a shout out here about the NY Sash installation crew we had at our home last…read moreweek, especially Josh! He worked around, over, under, and next to 33 years of accumulated crap, family kibitzers, a lazy, fat-bottomed, plastic eating cat (the size of a small dog!), dust, and a myriad of other surprises, inside and out. He and his crew were professional at all times and really good sports. A good sense of humor is a real blessing, guys! Thank you! This was an emotional struggle for me but Josh and his crew made it so much easier to endure! Many thanks to Josh and his crew. NY Sash, you have a real gem with them! I WOULD HIGHLY RECOMMEND NY SASH & this crew! Well worth the money! Anna McMullen

After spending over $20,000 on windows, their so-called "energy-efficient replacement windows that…read moreexceed ENERGY STAR® standards" don't qualify for the federal tax credit. Save yourself from a nightmare and deal with a reputable company that offers quality installation and not Paradigm Windows. We wish we had been warned to run as fast as you can from doing business with New York Sash. They have relentless marketing skills to reel in new customers. A company that offers quality products and installation doesn't have to rely on gimmicks to attract new people; word of mouth is more than sufficient. They say a sucker is born every minute, and yes, we were suckered in by their pitch but it's not too late for you.

Brought my mother here recently to have a pre-Mother's Day shopping trip & was pretty immediately…read moreastonished when I walked in the door and saw the inventory available - as well as organization of the store, decorations, and gardening tools/supplies. I also found the prices to be really reasonable, especially for some of the more uncommon offerings. I found some fairly unique succulents that were priced in the $3.99 - $6.99 range. A friend of mine had also asked me to look out for Thai Constellation Monsteras (becoming less and less rare, as it's the new "fad plant", but still), and I found a couple different sizes... all seemingly in proportional cost to what you'd fine at a big box store, but of higher quality. My mother ended up finding a pretty sizable hibiscus plant that perfectly reasonable in cost as well... and she stocked up on plenty of veggie & herb plants, including some heirloom tomato varieties that are hard to find. All their items are in really wonderful condition - nothing browning/crispy/dying, and I don't think I saw a pest (fungus gnat, etc) or anything the entire time I was in the store. Honestly, everything in the store just appears lovingly cared for. I'll definitely be back on my own, and my mother even said we should make it an annual tradition to visit here before Mother's Day and stock up on plants. Sign me up!

Really beautiful spot with a ton of variety, all of the gardening supplies your heart may desire…read moreand also a great selection of gifts. It's incredibly expensive, but you're paying for the ambiance, selection and experience I suppose. The staff are kind and the merchandise is great quality!