I had an absolutely horrible service encounter at this store. It was several weeks ago but still…read morebaffles and bothers me. Sorry to say this since I have been there on many occasions and it is convenient for me. I went to the paint section for some deck stain and asked the woman at the paint counter if she could mix it to cordovan blend. She asked with great irritation what I was talking about. I said that unless I am mistaken the cans of Cabot deck stain can be mixed for different colors. She walked to the other end of the counter without saying anything and then later said she is busy. So I waited for her to be less busy. While waiting I grabbed a Cabot brochure and opened the page to the color Cordovan. When she came to over I showed her what I was talking about. She did not respond again and a younger man then came over to the counter and said he would take care of me. She then literally and rudely stormed off. I made a comment to the gentleman now waiting on me that I don't know what she is so upset about. He simply put his forefinger to his lips to tell me to be quiet. I said I don't understand that reaction to me and mentioned that as a customer I would think he'd be concerned. He responded, "I don't think I need to 'mansplain' it you" I told him I was was absolutely baffled and that customer service and responsiveness is important to business owners - at least it was in my career. He said if I don't like it there I can always go somewhere else. I again was astounded that he now was suggesting I go elsewhere. In any event, I do now go elsewhere. The convenience of this location is far outweighed by the poor attitudes I encountered.

I read the below review and knew that Skaneateles Town Square Florist was exactly the place I…read moreneeded to call. I am not a big fan of the of 1 800 Flowers arrangements. I just called from Virginia and the person I spoke to was so helpful. I will use them again and again!

They are always there to help you and you would be surprised what they have in stock, they have…read moreeverything . Supporting local businesses is very important to me too !

The service was great until we got to the register on the receipt it shows her as employee…read more#64014084 . My boyfriend who is 70 years old was having a hard time with the sig cap and she talked to him like he was just stupid . I am a cashier and am busier at my place of employment than this lady ever thought about being but I know how to handle customers and it's not like this. Her nasty attitude shouldn't be tolerated and it's one of the reasons I rarely shop there

I hate going into big box stores like Home Depot and Loew's when all I need is something small for…read morethe house. Located only a mile from me, this Ace brand location has what I need 8 out of 10 times. No more searching for an item or even an employee to help you find what you're looking for for 10-15 minutes. You can be in and out of Saly City Hardware in 5 minutes.

This store consistently has exactly what I need. Plus, they gave a knowledgeable and willing…read morestaff.

Best place to get screens re-screened! I love The Screen Man! He's so helpful. He re-screened a…read moredoor for me and noticed that the weather stripping on the bottom was coming loose. He helped me find new stripping and then installed it in the store before he carried the door to my car. What service! Every time I go into the store I get excellent help. Beth in the paint department was very helpful as we were picking out oil based stain colors for our deck. So many choices. Great place to get advice and help. And you will be amazed how much product they have in the store. Thank you True Value Northeast!

Now known as Ace Hardware, the staff are really helpful but the real star is the manager. Don't…read moreknow his name, but he's the little guy with the big mustache. He seems to be always working and today he went above and beyond the call of duty by locating a part for me. Had to go in the back and dig around but came up successful. Give that man a raise.

Great local hardware store. I only hit the big box stores when I can't find what I need in my…read morelocal village hardware stores. Calley's is one of my first stops before heading a big box store. Great for the smaller project requirements and such, but they are limited by square footage. The service is always friendly and the store is extremely convenient.

Just moving in and needed odds and ends. They found everything for me immediately. The staff was…read morefriendly and helpful. Wonderful store.

During are house renovation we could have done are construction without Knapp Schlappi. The wood is…read moreeasy to get. And I love how they help you load the wood into your car when you pull up. Also love the selection of the garden side and the construction side. And I love the prices on the wood and other materials they are really affordable.

Carey's was closed unfortunately so I made the mistake if giving this place another shot. Instant…read moreregret. Historically marked up prices. Lumber selection sucks. With exception to the occasional friendly cash out girl, the rest of the staff always have a condescending attitude (especially the lumber counter) and get annoyed when asked for help. Someone should remind them that they work at a mom & pop hardware store for a living, not a 5-star resort in Las Vegas. Save yourself the hassle and shop at Carey's Lumber or just make the trip to Lowes or Home Depot. Avoid this place.