I had an absolutely horrible service encounter at this store. It was several weeks ago but still baffles and bothers me. Sorry to say this since I have been there on many occasions and it is convenient for me. I went to the paint section for some deck stain and asked the woman at the paint counter if she could mix it to cordovan blend. She asked with great irritation what I was talking about. I said that unless I am mistaken the cans of Cabot deck stain can be mixed for different colors. She walked to the other end of the counter without saying anything and then later said she is busy. So I waited for her to be less busy. While waiting I grabbed a Cabot brochure and opened the page to the color Cordovan. When she came to over I showed her what I was talking about. She did not respond again and a younger man then came over to the counter and said he would take care of me. She then literally and rudely stormed off. I made a comment to the gentleman now waiting on me that I don't know what she is so upset about. He simply put his forefinger to his lips to tell me to be quiet. I said I don't understand that reaction to me and mentioned that as a customer I would think he'd be concerned. He responded, "I don't think I need to 'mansplain' it you" I told him I was was absolutely baffled and that customer service and responsiveness is important to business owners - at least it was in my career. He said if I don't like it there I can always go somewhere else. I again was astounded that he now was suggesting I go elsewhere. In any event, I do now go elsewhere. The convenience of this location is far outweighed by the poor attitudes I encountered. read more
