Very Disappointed with My Recent Visit to Ace Hardware…read more I've been shopping at this location since 2010, always trying to support local, family-owned businesses--but after today, I'm seriously rethinking that choice. I went in to return an item and was upfront and respectful from the start. I let the cashier know I had a return and quietly waited my turn. When I reached the counter, the senior cashier immediately told me I needed a receipt. I explained that I purchased the item this week using my Ace Hardware account and debit card and assumed my phone number could be used to look it up--something I've done at other stores, and what I thought was a benefit of having an account. Instead, she repeated "you need a receipt" and took the item without further explanation. I even reminded her that she had helped me find the item earlier that week and asked if she could look up the purchase. Still, no clarification--just the same phrase, again. While this was happening, I noticed a young man in an Ace shirt standing silently about five feet away from me, staring. When I asked what his issue was, the cashier told me to "not worry about him." Frankly, that made me more uncomfortable. Still confused whether the return was going through or being denied, I calmly asked what was happening. She raised her voice and said, "I'm returning your item." I asked if she found it on my account, and she replied, "You should have had [a receipt], but I'm just returning it." She then struggled to find the posted return policy sign--which was supposedly under the glass at the counter, behind a push cart--and couldn't locate it. I simply noted that if she couldn't find it, customers likely wouldn't see it either. We finished the return, I thanked her, and mentioned I didn't plan to come back after that experience. Her response: "I'm not talking to you anymore." As I left, the same young man followed me outside. While I was in my car, I saw him still watching me from the entrance. I cracked my door and asked if there was still a problem. He said, "I'm just doing my job." I asked, "What, security?" and shut my door. A moment later, I watched him pull out what looked like a Milwaukee Fastback knife and start poking at a pallet. Completely bizarre. This whole experience left me in shock. I've had great conversations with some of the employees here in the past, but today exposed an attitude problem that can't be ignored. I expected more from a store I've supported for over a decade. Now I understand why more and more people are turning to big box stores--at least there, basic customer service is consistent and respectful. Very disappointed.

I've found them to have pretty much everything anytime I may have needed something. If you ever…read morehave a specific item you need ask if Sal is available. He and his family have owned this business for many years and thus he is very versed in every hardware need.

They are always there to help you and you would be surprised what they have in stock, they have…read moreeverything . Supporting local businesses is very important to me too !

The service was great until we got to the register on the receipt it shows her as employee…read more#64014084 . My boyfriend who is 70 years old was having a hard time with the sig cap and she talked to him like he was just stupid . I am a cashier and am busier at my place of employment than this lady ever thought about being but I know how to handle customers and it's not like this. Her nasty attitude shouldn't be tolerated and it's one of the reasons I rarely shop there

Jerry knows his stuff inside and out. Rather than explain your issue to him, take a picture of it…read more He takes one look at it and he's on his way to area in the store for what you need. Totally different than getting frustrated at Lowe's. You'll get what need in minutes vs. waiting for someone @ Lowe's just for them "NOT" to know what you need, or what you're talking about.

From the owner: Hardware, HVAC, Plumbingread more

Took a hand battery powered chain saw to Ace Hardware in Weedsport, NY to find out why chain kept…read morecoming off when using it. He figured out problem within two minutes and fixed it. I had questions he answered them and showed me how to do a couple of things I asked about. He was pleasant and knowledgeable. Had I taken it to where I had purchased it, I probably wouldn't have gotten it fixed for a month. This is the kind of service I haven't seen in years. They are always pleasant and helpful when I go in but today really surprised me. I didn't think I would be in an out within fifteen minutes with a fix chain saw. KEEP UP THE GOOD CUSTOMER SERVICE!!

We are hundreds of miles from home with our camper and need help with stripped screws. I head over…read moreto the local Ace Hardware store and ask for a little guidance on the issue. The staff is excellent, knowledgeable, friendly, professional and they know their business. I was in and out in a few minutes with exactly what I needed for a couple bucks. The cashier was also great, resolving an issue with their machine reading my card. And she was patient and nice the whole time. Don't always run into this type of atmosphere, especially when you're having a bad day but today, the staff here made my day better. You need something in/near Weedsport, NY, this is the place to go. And if they don't have it, they'll let you know the best place to get it. Thanks!

I went to pick up a few things being the only hardware store in town with what I needed. I could…read morenot find what I was looking for tried asking for help was ignored by employees. They would literally turn and walk away as fast as they could. Ended up leaving with nothing and going else where. The store was a mess with stuff all over the floors and nothing seemed to have a place.

Deaton's has everything for your carpentry, plumbing, electrical, tool,...... etc needs. Oh, need…read morework clothes? Boots? Mowers? Wheelbarrows and carts? Deck chairs? Yep, dey got 'em. There's more, but lost track. Prices are surprisingly decent.

I had an absolutely horrible service encounter at this store. It was several weeks ago but still…read morebaffles and bothers me. Sorry to say this since I have been there on many occasions and it is convenient for me. I went to the paint section for some deck stain and asked the woman at the paint counter if she could mix it to cordovan blend. She asked with great irritation what I was talking about. I said that unless I am mistaken the cans of Cabot deck stain can be mixed for different colors. She walked to the other end of the counter without saying anything and then later said she is busy. So I waited for her to be less busy. While waiting I grabbed a Cabot brochure and opened the page to the color Cordovan. When she came to over I showed her what I was talking about. She did not respond again and a younger man then came over to the counter and said he would take care of me. She then literally and rudely stormed off. I made a comment to the gentleman now waiting on me that I don't know what she is so upset about. He simply put his forefinger to his lips to tell me to be quiet. I said I don't understand that reaction to me and mentioned that as a customer I would think he'd be concerned. He responded, "I don't think I need to 'mansplain' it you" I told him I was was absolutely baffled and that customer service and responsiveness is important to business owners - at least it was in my career. He said if I don't like it there I can always go somewhere else. I again was astounded that he now was suggesting I go elsewhere. In any event, I do now go elsewhere. The convenience of this location is far outweighed by the poor attitudes I encountered.

I read the below review and knew that Skaneateles Town Square Florist was exactly the place I…read moreneeded to call. I am not a big fan of the of 1 800 Flowers arrangements. I just called from Virginia and the person I spoke to was so helpful. I will use them again and again!