We just encountered the nicest, most helpful checkout person at Pro checkout counter. Thank you…read moreDylan for going above and beyond. A true, courteous professional.

As don't use the delivery service They left thousands…read moredollars worth of appliances in the driveway

I have visited Lowe's several times this spring looking for the perfect baskets for my balcony. I…read morelove the Gerber daisy baskets with creeping Jenny. Unfortunately they were not available yet at previous visits. And this visit they were all in poor condition. I considered buying the discounted baskets and nursing them back to health. I decided to visit another location and had better luck. They do offer a huge selection and many of the plants are healthy. Unfortunately some seem to be overwatered or unattended.

Lowe's: Where the Customer Service is as Dead as the Battery They Sold Me…read more Ah yes, gather 'round, folks, for the epic saga of how Lowe's managed to lose a $3,346.92 sale over a $50 battery--and somehow made me feel like the unreasonable one. So, on October 5, 2025, I made what I thought was an exciting, adult purchase: a shiny new Toro 42" zero-turn riding mower from the Clay, NY Lowe's (Store #5095). After coughing up over three grand, plus tax (because joy isn't free), I waited eagerly for my new toy to arrive. The mower was delivered on October 7. That afternoon, I geared up, ready to mow like a suburban king... and nothing. The battery wasn't just dead--it was in a battery coma. No clicks, no lights, no sign of life. Awesome! Thanks, Lowe's, for delivering something that had literally one job--to start. Thinking this was a one-time fluke (ah, sweet naïve optimism), I trotted over to Walmart to buy a battery charger--because apparently when you spend $3,000+, your next task is to resurrect your own lawn equipment. Charged it a bit--still dead. Charged it overnight--miracle! It started. I mowed. Yay, success. End of story? LOL, no. One week later, I return for Round 2 with my new mechanical steed. Guess what? DEAD. AGAIN. Apparently, Toro stands for "Totally Out of Reliable Output." So I call Lowe's. The person I'm transferred to in the "mower department" makes a toaster look like a genius. He takes my info and says he'll talk to the manager (spoiler: a phrase you'll hear a lot in this circus). He calls me back (shockingly fast--credit where credit's due) and informs me that I'll need to contact Toro myself because the battery is under warranty. Oh, so I need to go chase down the manufacturer for the battery that Lowe's delivered dead-on-arrival? Makes total sense. I then ask if Lowe's could, I don't know, just replace the battery? I mean, basic customer service? Nah. He says that's what his manager told him to say. Naturally, I ask to speak to said manager. He refuses. I ask for the manager's name. "I'm not going to give you her name," he says, apparently moonlighting as a CIA agent protecting national secrets. Eventually, the elusive manager calls. Her name? Elisha. Last name? "Elisha." (Twice.) I had to request it three times like I was trying to unlock a boss level in a video game. She finally gives me the full name, presumably real. She explains that this happens all the time with Toro batteries (comforting!) and that if I want a replacement, I'll need to bring the battery in, wait for manager approval, and maybe they'll swap it. Oh, and no--they won't just bring me a working battery and take the dead one back. Because, clearly, that would make too much sense. I tell her, fine--forget it. Just come pick up the mower. I'm done. She then tries to guilt-trip me with, "You'd rather return the whole mower than bring in the battery?" Ma'am... you'd rather lose a $3,300 sale than deliver a functioning battery? So yes, Lowe's is now sending a truck to come retrieve their shiny, non-functional mower. A grand customer service victory! Congrats to everyone involved on a job terribly done. Lowe's, thank you for this magical experience. You've taught me never to spend another dime in your store--anywhere in the country. Lucky for me, Home Depot is literally across the street, and they seem to know how batteries work. Goodbye forever, Lowe's. I'd say it's been a pleasure, but... you know.

Very friendly and helpful people. The owner is more than…read morehappy to load whatever into your vehicle Bob Parry Baldwinsville NY

JR Hydraulic Sales is a SCAM. Ordered a Custom made…read morehydraulic valve from JR Hydraulic Sales. Paid with credit card to the tune of $1800. Jerry Shute (not sure on spelling of last name.) Jerry insisted he knew exactly what I was looking for and would have it manufactured and shipped the next day, two days at the most. I was elated until two weeks later and still no valve. Called multiple times over the last few days, and can not get an answer or even a return call. Called my credit card company and card had been charged, but they are going to help amend the problem. Using a debit card or smaller company credit card I likely would have been shafted for the entire bill. The one time I didn't do a thorough check on a company before doing business, and it was a mistake. Check out the website for this company, THERE IS NO ADDRESS listed. HUGE RED FLAG. All honest small companies have all necessary contact information listed so businesses can do as much volume as possible. Check out Ripoffreport.com for more scenarios by other folks who have been scammed by this scum. If there was a rating for I'd punch this guy in the face if he was standing in front of me right now, instead of one star that would be my rating.

From the owner: We can make custom hose assemblies while you wait. Cylinder repair, pump, motor, valve and can…read moreoffer replacement as needed.

Has a wide variety of items outdoor minded people might need from clothing to tractors and…read moreimplements. Not the cheapest place around but the quality is right for the money. I haven't had the opportunity to use the service.

I live in a small development behind the Clay store I shop occasionally mostly for convenience…read morehardware tools etc. however the parking lot is not lit at 5pm overhead sign never turned on that's outside, inside bathrooms are disgusting in general through out the store floors are not clean trash overflowing now last night 5:15 I did a walkthrough looking at woodworking tools I am shadowed by three employees okay I get it that is your loss prevention program everything Runnings sells I can get from Amazon in a day or 2 something is not right in this store employees are not very friendly and wander around aimlessly. In the old days of real retail, the store manager was on the floor meet greet and direct not here. Sadly I will take my money elsewhere.

Remarkable customer service from Joe LaGuardia! I sanded my fieldstone fireplace and wanted to…read morehighlight the stone grain with a sealer. After buying the wrong product on line, I turned to the experts at McQuade & Bannigan and met Joe LaGuardia. He called his suppliers, researched until he found a safe product, and scheduled shipping so the product wouldn't arrive frozen. How often does someone care as much as you do about getting the right product for the job? Thank you Joe!

From the owner: At McQuade & Bannigan Inc., customer service is our number one priority. Our Utica, Watertown, and…read moreSyracuse locations are each staffed with knowledgeable sales personnel who offer expert product support and technical advice to ensure that you are purchasing the right product for your needs. If we don't stock it, either because it's a hard-to-find item or a specialty item, we'll work to find it and get it to you. Call us today, stop in or visit us at mqb.com for more information.