Their prices are even better than Home Depot, and their staff is much more knowledgeable They can give you advice anywhere from how to fix a hole in your wall to how to fix a leaky pipe & tell you just what to do and just what you need I've been going here for years and They've never let me down The owner Doug is very customer service oriented and his son is taking right after him They've actually save me money by showing me cheaper ways to do things, for example just today I was going to fix a hole in my wall by purchasing drywall and cutting it etc. but they showed me something called a "drywall patch" that I've never even heard of and it's much easier and cheaper than all the supplies I would've needed to fix it the old-fashioned way Their selection of products is very impressive for such a small store, everything from hardware, household supplies to paint to pet food read more

We ordered a Weber grill from this store. Norm and Joeseph delivered the unit. Went flawlessly. Stay away from "the big box" stores and shop local. Fabulous service!! read more

We moved to the Syracuse area 4 years ago, not far from this store. I couldn't count how many times I've run in there for all kinds of project needs and almost never come away w/o what I needed. They maintain a great inventory for a local hardware store. I've always had good customer service here, unlike some of the other reviews. read more

Ever since the son took over from his dad he runs this place with 0 customer service. Today was the absolute last straw. I had a broken propane tank for my grill. Not only did he blame my 84 year old dad for breaking it - he charged him 40 bucks for a new one. That's beyond petty. And absolute piss poor customer service. 40 bucks to replace their tank and they blame an 84 ur old on a cane? It would have been the best customer service to swap our a full tank that works for a full tank that doesn't - instead if stealing an 84 yr olds full tank of gas & charging him 40 bucks for another one. That simple gesture could get a customer for life. What was the cost to them? They had his full tank of propane that he couldn't use bc the valve was tight. What was the cost? Nothing. Now they took his petty 40 bucks and his gas to re sell to someone else. Stealing from the elderly? To make a lousy 2 twenty bills? And the owners response was classic " I can't give you a free tank of gas". Really. What about the full tank my dad returned? Do not go. Drive to any other hardware store. One return and you'll be sorry Don't go here. Avoid it. At all cost! read more

Great store for location and you can always get a knowledgeable person to lend a hand. The big box stores are 20 mins away and take 15 mins to get something very simple. The staff know we're everything is and they pack a great deal in a store of this size. I have been there at least 20 times in the last 18 months. read more

I have shopped at this hardware store for years. (The owner is a little grumpy but always there to help.) Cindy, the lady behind the counter, is terrific and know hardware! The store is always well stocked. I have never left with out finding what I needed. It is good to have a handy, neighborhood hardware store. Thanks for hanging in there Manlius True Value. read more

I have shopped here for years. I had some issues finding hardware and a staff member helped and explained that hardware is handled by a 3rd party vendor. I eventually got what I could and checked out. $127 worth of merchandise. I got home and started my project, only to find out that my box of bolts was actually a box of washers. Very unhappily, I returned to the store. I explained the situation. The cashier was neither apologetic nor remorseful. He told me to go get what I needed and he would do the exchange. When I came back, he finished checking out a customer, looked at me standing there with my exchange, and then called someone else from another line and rang them out in front of me, and THEN did my return. I said to him that someone needs to spend some time in the hardware section and straighten it out, and that it was out of half of the stock and what is there is in the wrong spots and not in any order. His response? "Probably". WTF ?!? It finally got to me enough to call the store to complain. I gave the entire run down and was then told "I'm not the guy you need to talk to. Let me give you to a manager". Guess who the manager was. The guy that rang me out and never apologized. He continued to be rude and condescending on the phone so I simply told him I would never shop there again, to which he replied "OK". I did go back though, to return my entire purchase. I will not spend my money there again. read more

Incredibly rude! I asked someone to take a look at a snow blower part and as he fumbled around with it I tried to show him how I thought it could be fixed. He put it down immediately and walked away from me and my family, I was shocked. My husband said " Um excuse me, can you help us?" and he said "She obviously knows how to fix it.", Referring to me and walked away. Maybe he has a problem with women that are smarter then he is. Management was NOT helpful when I tried to tell him about this man. Totally unacceptable, I expect more from a mom and pop shop. I'll go to Home Depot next time. Big box or not. read more