Great job. I am very pleased. Kayla did a fantastic job. I will definitely use them again. My house…read moresparkles.

I booked an 8 hour deep cleaning, for the home of my grandchildren. I'm visiting from Tennessee…read moreand arrived on Sunday, and booked the appt with Citrus Clean Co. on Monday morning after seeing the condition of the home. I'm beyond desperate! I was told that Tammy would be arriving at 9am on Thursday. The company was kind enough to send me a reminder on Wednesday at 4pm to confirm. Fast forward to 8:21am, day of, and the office calls to cancel. I've already paid for and sent to the grandsons to a babysitter for the entire 8 hours today, AND it's going to take 7-10 business days to refund my $648 I prepaid for your cleaning service. You've cost me money now. Your customer service was very friendly, but it's nothing when it only adds up to trouble and frustration for the customer you said you'd provide a service to. Thanks for nothing.

I would not recommend A Deeper Clean. I hired them to do a standard cleaning as well as several…read moreadd-on services. The two ladies that were sent were friendly and nice and I liked them. They did a great job cleaning the fridge and the bathroom. Unfortunately, we were told Chris did not allot enough time for everything to be done and they just left after 1.5 hours. A lot of standard cleaning like floor mopping weren't done. I contacted the company multiple times to ask when they would be back to complete the cleaning, but they've been completely unresponsive. I ended up hiring a different cleaning company to finish the job that they never completed. I feel really ripped off. I paid in advance trusting that they would keep their end of the bargain but they screwed me over.

Chris is great. I got appointment the same week when I called him. He was right on time and did a…read moregood job cleaning before guests come this week. He was also patient with my dog who ran away with his duster. He is very polite and professional and very reasonable price quotes. I would recommend him for sure.

I'm honestly flabbergasted that this place has such good reviews after my experience with them…read more They initially quoted me over 400 dollars to clean my 225sq foot apartment. After calling and talking to Scott I was given a more reasonable quote. Things seemed good, until it was time to click "accept" and confirm the cleaning. I checked, and they were still charging me over four hundred dollars to do a single cleaning of a 225sq foot apartment (one that isn't very messy, and with no special circumstances that would justify the price). After going back and forth with Scott, he finally admitted that their system didn't let them change the price, but that he would only charge me the amount that he had agreed to by word-of-mouth. I was VERY uncomfortable clicking on something where I was legally agreeing to have them charge me hundreds of extra dollars, with no recourse if they did. I especially worried because if their system was so opaque that they couldn't change the price in one spot, then what's to stop it from doing the same thing and charging me the higher amount, with Scott using the same excuse to say that there was nothing he could do about it. So I told him, flat out, that if they or their computer system charged me the higher amount rather than the lower amount that we had agreed to, then I would give them one-star reviews on review sites online, that I didn't have any desire to actually do this, but that this was the only method that I had to protect myself. Anyway, things seemed good after that. They charged the agreed amounts and did the monthly cleanings for several months. They missed spots every time - sometimes large areas - but Scott had warned me that they weren't going to have time to get it all every time. I got the strong impression that Flower City Cleaning rushes their cleaners - pushing them to be quick rather than thorough. Certainly moreso than other cleaning services that I've used when I lived in other places (their initial quote, before I jumped through a bunch of extra hoops and agreed to a word-of-mouth contract that didn't line up with the contract I was actually signing, was considerably higher than ANY quote I've ever received from a cleaning company - both in terms of companies that I've actually used, and companies that I've just received quotes from). Anyway, then I had my final cleaning. The person was about 25 minutes late (delays happen, and I certainly wouldn't be writing this if that was all that it was). I always go out while they're cleaning, and when I got home I found that in addition to the usual missed spots, they had clogged the toilet with half-dissolved cleaning cloths (something I only discovered when I tried to flush them). They always send an email asking how they did after each cleaning, so I clicked the lowest "very unsatisfied" button, and wrote "the person was more than 20 minutes late from the texted estimate, and then left a bunch of cleaning supplies in the toilet that completely clogged it. If this happens again then I'll leave bad reviews in more spots than just this email." - I honestly feel like I might have gone too far with the threat. I was pretty annoyed at the time. A heads-up would have been really bloody nice though, so that I didn't try to flush it and get like half an inch away from flooding my bathroom. They immediately terminated service. No explanation given beyond what seemed to be a copy-pasted paragraph with a bunch of stuff that seemed so disconnected from the situation that I can only assume means that they copy-paste the same thing every time. Was it because of the two threats to leave bad reviews? - Maybe Scott was just having a bad day and did it as a knee-jerk reaction? I honestly have no clue. I also have no clue how their reviews are so good - did I just get really unlucky and have both their computer system and their people screw up royally on me? Ultimately, all that I can do is move on to another company - hopefully one that takes responsibility for doing the job competently, and owns their mistakes when they make them.

I love this company! The work is always amazing and they do great with our dogs. The texting…read morefeature is fantastic And they are so personable. Thank you flower city cleaning!!! Rachel is so great with our dogs, it is easy having her around and she's so thorough! I recommend this service to friends and family.

I had the good fortune of finding Roc Cleaning and Restoration through the NextDoor app. Patrick…read morecontacted me within minutes of my first email! They did an outstanding job cleaning my carpets, which had a few difficult pet stains. Patrick and Thomas were prompt, professional, courteous and went to great lengths to to provide us with great looking carpets that now look new!! I look forward to using their services in the future.

This company can be unprofessional. I started working with them and they got into a dispute with…read morethe insurance company that was really a breakdown in communication. I got the company president, the insurance company, and myself on a conference call to discuss the situation. The company president was rude, impatient, and unwilling to work with the insurance company. He was not even willing to discuss the situation due to his anger with them. It was so bad, I could not even get a word in to help defuse the situation and discuss the issue. He then told me I needed to find someone else to get my work done. I was dumbfounded by his actions as the company president. Frankly, I would not recommend this company. The staff is young and immature and I do not think they can be trusted. I'd recommend you work with someone else.

I found CCS for my busy girlfriend who wants a spotless house but is too overloaded with work to…read moreclean to her own satisfaction. Girlfriend is a very demanding woman, a perfectionist, she even finds fault with professional installations and services. But Lisa from CCS has been cleaning here for a month or so now and girlfriend has not uttered a word of complaint. That tells me that Lisa is doing a hell of a good job.

My previous cleaning service couldn't deliver her service due to an urgent issue, and her employee…read moredidn't show up as promised. Since I had a flight booked, I urgently needed a timely solution for the apartment that has been 8 years without proper deep cleaning. Lisa promptly answered my call and reviewed my needs through pictures, offered a fair and upfront price without any bluff, and, together with Tracy, provided the help I needed. Lisa communicated with me clearly and followed priorities and instructions . within 10 minutes, you can tell they are a team who does work efficiently and effectively - they quickly assessed the situation, identified the necessary tools, delegated tasks, and then got straight to work. I would highly recommend Lisa's service to you if you are looking for service with accountability.

Made appointment and has cancelled and rescheduled 3 times. Not reliable. If you know you aren't…read moregoing to do the work, why reschedule? Just be honest and say, "Sorry, I can't do the work until spring". Won't give a 4th chance, sorry!

First scheduled day for service, rescheduled due to rain…read more Next day rescheduled a two hour time frame, twenty minutes before end of time frame, hadn't shown up, rain on the door step, I called and cancelled. You're required to be home if you have screens, they knew when I needed to leave, so the time frame had an endpoint.

Very personable and attentive to details. Great service to have access to at a reasonable price.read more

I hired Christen Washington of Seneca Sparkle Cleaning for her Bathroom cleaning special pictured…read morebelow. My bathrooms (2 full and 1 small half) hadn't been cleaned in a few weeks, which I told her in our initial messages. Christen quoted me based on her advertisement and came to clean while everyone in my house was working except for my husband who works from his home office. Below pictured are the service she promised and the after pictures of just one of the bathrooms. Christen claimed that the bathrooms were "cluttered" and required "excessive buildup" removal. Pictured is the "clutter" normal counter items including the garbage water bottle that she failed to remove and all of my items pushed to one side of my double sink as well as the basic dust and normal hair/grime removal from a few weeks of not being able to clean. There were also used qtips that fell out of the trash can and other small garbage items left on the floor under my glass (see through) scale. The list could go on and on. The mirrors are completely streaked, etc etc. I am highly dissatisfied with this service and would not recommend.

My apartment looks so nice! Everything is shiny and sparkling. My bathroom and kitchen haven't…read morelooked this good since I moved in. Thank you tons! Hoping to have these ladies back!!

These two women were so professional and sweet. They did a great job cleaning my dusty, messy house…read moreand I feel so good about my home now! Not enough stars'!