the neighborhood hardware store is not dead ..walked in and immediatly greated and asked how could…read morehelp

I've reviewed this place before, and it's still such a great little hardware store. I've picked up…read moreall sorts of things here like nails, WD-40, and random odds and ends. I recently learned from an online friend that they also sharpen knives! The prices are fair, and depending on the day, they can have them ready in about an hour (sometimes even faster), which beats waiting days like other spots. A few times a year, usually around the holidays but sometimes other times too they run a buy-one-get-one-free deal. Definitely worth checking out, but I'd give them a quick call first to confirm when it's happening. They also have a punch card program, and I grabbed a knife bag for $5 that's totally worth it. All in all, it's a solid neighborhood hardware store-with friendly staff, fair prices, and plenty of parking in the strip mall area.

Lately I've had numerous really bad customer service experiences here. Actually, there's been…read moreliterally no customer service, or service at all. Today in the Garden Center, on the first real day of Spring weather, the first Saturday it hasn't snowed since October, there were approximately 3 people working in the garden center. They were all completely tied up with check out. I tried asking for some assistance and I was directed to the back of the garden center where I was presented with more options of fertilizer and less employees to possibly answer my questions. Together, my boyfriend and I pursued the aisles in search of anyone in a blue vest, but with no success. Committed to purchasing our grass needs here due to gift cards, we made some blind guesses and left feeling uncertain and annoyed. If we didn't have gift cards, we would have driven down the road to seek out orange vests instead.

Order filter for my lawnmower to be delivered to store over a week ago. So here I am waiting for my…read moreitem with no communication whatsoever and see they refunded my money and my tracking shows it was never shipped to the store. Great job letting me know my order is not coming!!!!!

Picked up two large tool boxes this morning. Was expecting them to be in boxes but to my pleasant…read moresurprise, they were put together already. Unfortunately, I wasn't prepared for this and JD was HUGE help getting them properly loaded up and finding me the materials I needed to not ruin my vehicle, as I was expecting to load cardboard and not metal. Very thankful for the help.

Very helpful staff ! So polite as well. I would definitely recommend going to this location!read more

Webster Harbor Freight store is the best. Always fully supplied and clean! The staff is always…read morehelpful and knowledgeable. Best store in the Rochester area!

Not for the ordinary DIY'r. A knowledgeable staff and great stuff for the serious worker.read more

This place had a lot of cost efficient things. I did find small items at low prices I neededread more

We arrived 20 minutes before closing and knew exactly what we wanted to get. Staff was extremely…read morerude, pushing us out. There was definitely profanity, commenting how they could not believe there were people in the store that close to closing. Extremely rude and disrespectful.

I'm not exactly sure why there are negative reviews for McKenna's but, I've used them for a total…read morebathroom remodel and new kitchen counters. I did the demo and the install of the bathroom mysef. The supplys were of high quality and the customer service was very good. The kitchen counters (Granite) and new sink and faucet were all of the highest quality also. They have their own professional counter installers which I never could have done myself since they were granite. They installed the under mount sink. I installed the fauctet. The two sales people I dealt with were very accommodating and very helpful. Thank you McKenna's

Exceptional sales and install staff. Very pleased with everything and highly recommendread more

I bought a 2x2x12" block of olive wood for $42.99 - top price! And when I cut it open it was…read morechecked all through the whole thing - making it useless - it was apparently sealed in wax before it was completely dry!!! When I took it back to show them - with the receipt they acknowledged that it was useless but told me to go kick rocks!!! They weren't going to refund me or do an exchange!!! So buyer beware!!! They don't stand behind their products!!!!

Generally good service. They carry some hard to find stuff and usually have a good selection of…read morefestool products.