Country max is the best place to get propane for your grills! The service is excellent they come out and will load your tank for you. For the value of other places, this is the best. $15 to last us the summer grilling months! read more

Henrietta store is tiny. Good for dog and cat supplies. Mediocre at best for equine. It's like they stock whatever is left in the truck after the other stores pick through it. Randomly out of the feed I use, with none on order. I switched feeds in the past because of this lack of dependability, and they just did it to me again. Now I have to drive 25 miles to go to Farmington because they have all of the bags of that feed and the other stores have none. read more

They were so helpful! It's a great place to find different and unique items year around!

This place does not take care of the animals they sell. This is the 2nd time I have bought an animal and have had problems. And on top of that, my friend just bought a gecko and it was morbidly obese and over supplemented!! Watch what you buy! read more

Use to love going to this place, stopped for a while because of the staff not so friendly. Started going back again until today. The staff were friendly, but the manager was snotty as could be. Really, it was just the point of misleading pricing. Charging me more than 1/2 what we always pay because they go by weight now. With the signs clearly stating the original price we were expecting. It was really just her tone and attitude (nasty) why I left. Went to Petco. They were so fun and nice, even though more pricey. I'd rather pay anything to get treated with a smile. Again, it was only the manager that treated me as I was wasting her time. Isn't that illegal in NY? read more

CountryMax - If it's not the price, don't advertise it... - Pet Stores Near Me - Henrietta, New York

So they never fill up your propane tank only do 10lbs when it should be 20lbs so they are not sell propane for less just giving you less snd charging you more. freaking crooks Do the math weigh your tank before then weight it after you will see they are not filling it up like they are suppose to. I run out every time I wish I can connect natural gas if anyone know how to please leave comment . read more

You can find items you like from dog crates, to dog food, to pet toys. Plus the staff is very helpful.

I ordered from their amazon store. They didn't ship the product to meet the delivery window. When I tried to cancel they created a tracking number to act like they would ship it in order to stop my cancellation. When I, a week later, reached out to Amazon about it, as they had not shipped it or cancelled it, they came back the day before I could again request a refund saying something happened at usps and that they had gotten it resolved. You can see the tracking information from usps. None of that was true. Instead of owning up to their failure they decided to stall and gaslight. Terrible company. I do not recommend doing business with them as they obviously do not respect you as a person. read more

When they have a 2 day sale on mums and they are down to the weeds early on the 2nd day, I'd call it bait and switch. Never going back. read more

CountryMax - Pet Stores Near Me - Henrietta, New York

They never have what I need in stock. Four weeks ago they were out of Triple Crown Senior feed. Three weeks ago they only had 6 bags. Yesterday they had 47 bags but all but 4 were on a rack that they couldn't access. The manager was the only one who could do it and she was "busy with other customers". Poor management at the Brockport store for sure. read more

Great service and large inventory of things I need for pets and gardening. Their propane is always competitively priced.

New location...check new building......check new life....check! So much more space inside the store and the parking lot. Super large pet supply area, I bought a cat toys, catnip, food and litter at great prices! Super cute selection of dog cookies conveniently located near the front of the store. Besides dog/cat supplies their selection for small animals and reptiles are impressive. They have a cove with a few animals for sale, rabbits, mice and gerbils, as well as a separate reptile room. Very cool for kids to check out. I spent a good amount of time looking at all the different bird houses and feeders .... so many options! The same goes for the variety of bird seeds. The staff is very helpful without being pushy...always a plus! I'm so happy they moved to this location! read more

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I am giving a 3 star review for different reasons. This would be a 2 star review but this location always has the supplies we need for our pets, and the staff are generally friendly and helpful. There is one girl in particular that works in the pets department that is wonderful and has helped us many times. What I am deducting stars for is that I placed an order with the pets manager for a specific kind of Guinea pig months ago and never received a call about it. Come to find out he never actually put the order in. I ended up coming in one weekend on my own and getting the exact type of guinea pig I had placed an order for. Lastly, PLEASE do not buy guinea pigs from this location. I purchased a guinea pig about a month ago and they have a 5 day sickness policy. She did not show symptoms, my other guinea pigs got sick first and I had to treat FIVE guinea pigs at the same time for an upper respiratory infection, which can be fatal. I did call and spoke to a young woman about this and she said they have been having PROBLEMS with their breeders recently, whatever that means. Please rescue a guinea pig from a local shelter and don't make the mistake of purchasing a sick animal from here! read more

CountryMax - The first guinea pig showing signs of sickness due to being exposed to the baby - Pet Stores Near Me - Henrietta, New York

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I placed an order online and received confirmation and a receipt. There was no indication that the item was out of stock or otherwise. After four days I checked on the order and it stated processed but not shipped. I sent an email requesting a tracking number and I do not receive a reply just an email of my order being refunded?? I don't get that. I placed an order in good faith paid for it and I do not even get a courtesy call or email for " we don't have it" or some other reason. Just a refund. Terrible customer service and lack of communication. They sent an email after the refund copied here..."We apologize - something went wrong with our system. It appears a system malfunction lead to the delay and also a pricing error within the order. Due to the issue with pricing, we have canceled and refunded the order. Sorry!" So no call, no asking if I wanted it still, just canceled. I am not sure of the "error" was or what the price may have been because as you can see in their response , "canceled, sorry!" read more

We really do love coming here for a wide variety of items... bird seed, pet toys and Carhartt socks! Very interesting mix of products here.

The newly remodeled CM is amazing! It is a little ways down from the old location but there is so much more room and space. My dog is allergic to grains and meats. I can't find anything for him at Petco, Petsmart, Target, or Walmart. CM has dog food for my dog! He eats Earthborn Hollistic. The cashier told me to sign up for their online emails. They send me $3 off coupons all the time. CM has a buy 12, get the 13 bag of dog food for free. Awesome sauce! CM has carries a variety of snacks for my dog. Yay! It makes my heart happy. The staff informed me that if I wanted something they didn't carry, they could order it for me. CM carries so many things from gardening to horse feed to all things pet related. CM has a 20% off sale twice a year, but it does not apply to dog food. Good time to stock on everything else. read more

CountryMax - Grain free treats - Pet Stores Near Me - Henrietta, New York

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Dead mice in the food area and dog toys. Clerk had an attitude when told about it. Now, a GSD abused in the wash tubs but they were allowed to leave the store. Disqusting lack of respect and responsibility. read more

I love this country max more than the rest! (I've only been to 3 different ones but still!) If you want great customer service this store is perfect for that. Ive never had to wait more than 2 minutes to be helped and I've never had to stand and wait by the register for some one to notice me. I particularly like this one because the one manager (sadly I can't remember her name) is so beyond nice and actually ordered me a fish that I needed. It was put in a separate container just for me! The fish I wanted they had but she said it was acting weird and she didn't want me to spend money on it incase it was sick or it ended up dying. The fact that she flat out told me, showed me she cares about her customers happiness more then getting $$. I've also noticed that this country max has more selection when it comes to the animals. They also get more exotic birds then the other stores i have been to. Cages and tanks are always kept clean as well. The store as whole is also very clean and inviting. Highly recommend for all your pet needs! read more

We stopped in the first weekend in May and there were loads of hanging baskets, beautiful 6 packs of annuals and lots of roses, peonies and other flowering shrubs! Inside there were rows and rows of doggy toys! Who could ask for anything more? How about a super friendly checkout person who made sure I got the $2 off sale price on the peony? read more

I really like this location-they always have plenty of "Everything" I need for the many animals in my life. I feed outside squirrels, birds, bunnies, ect. I also have several inside pets, such as Large Birds & small dog, a cat, I can get everything for everyone at this Country Max. Most of all... this one has the friendliest staff. The wha rehouse guys are fabulous! With the exception of one or two, the cashiers are very helpful & friendly. read more

Beautiful new location! Spacious, clean, well-organized. The prices are comparable to, or better than, pet supply places like Amazon & Petco. I love their small pet area - the guinea pigs have their hidey igloos & windows to see out (as opposed to the set up at the Geneseo location). Friendly staff & convenient location. I'll be back here for sure! read more

Normally I love this store. I went in on Thursday and my daughter and I saw a poor little orange bird hurt, on the bottom of the cage, breathing heavy and not flying. I didn't know if this was a new thing that happened so I let a store employee know. Not mean or anything just to inform her. She says to me "yeah I think the wing is hurt, I can't do anything about it" ARE YOU FLIPPING KIDDING ME? Take it off the sales floor, have a Veterinarian look at it. Or does the company not care what they sell? Why would any one want to buy a bird, bunny, ferret from them? I let the company know in a fb message and they said "oh we don't tolerate this, we will look into this." Yeah we will see. Are you just blowing smoke up my butt? Cuz a friend of mine saw this same poor bird on Tuesday like this!!!! I may take my business elsewhere. Not that businesses like this care if I leave they will say ....peace out, good riddance. read more

I shop at the Henrietta location and have found what I'm looking for each time either by myself or with the helpful assistance of their Staff who are friendly and knowledgeable.i find they offer an excellcent variety of pet toys and treats also. -Anna read more

Store is a mess and had no help loading wood pellets. Might help if they could keep employees but you actually have to treat people well for them to want to stay. read more

Great staff, lots of choices on treats and food for your pets. Plenty of toys and goodies for your fur babies. And they have apparel and decorations as well read more

The new location is great! It's clean, well-organized, and offers much more than the previous edition of the store. Their garden section has also expanded. (The plants, however, still look in desperate need for water.) The cashiers are friendly and will attempt to help answer your questions. I observed one deal with an unreasonably demanding customer in a professional manner. Happy they are doing well. read more

I just saw a video and pic of snake in the store....UTTERLY DISGUSTING! Mites are crawling all over the snake. Not to mention how irritating it is for a snake to have mites laying eggs in their eyes, around their anal vent. Ultimately mites are far more dangerous than simple discomfort. They can kill the snake if left untreated. Furthermore they can infest other snakes in the collection and snakes in other collections. read more

The store itself is probably the smallest one in the area, but I've been able to find what I needed easily, and have been helped by someone when needed. I have chickens and this was the first place that gave me numerous options for chicken food (I never knew they had several brands plus organic chicken feed!). And I've been to the other Country Max stores in the area. Their rats are awesome -- I've adopted a few from there. They've been very well taken care of (just like those in all the other stores.....definitely kudos there!). read more

Animal abuse/neglect? Don't waste your time. Can I give 0 stars? I don't know. I used to come here couple times a year for many many years, from when it was at the old location. I lived in Florida, and this was the closest pet store to my brother's, and I loved to come see all the animals! I even bought some occasionally (ferrets one time!) when I came one year to find out they moved and got a new store! It was beautiful, and it was like pet store paradise, and everything looked so nice. And then something happened, maybe new management, but every time I came and asked for the assistant manager in the pet area (as I always did, to make sure I got the professional advice) on care for what I wanted (usually lizards nowadays) it was an entirely different person even within the same year, and every time I bought an animal I was told BS husbandry and sent on my way, or pushed towards animals by some older lady who didn't even work in that location as if she didn't care about anything but the sale. I no longer enjoyed the store and stopped going altogether over the past year or so. Any store that can't keep employees must not be treating them well. Come to see today a video going around of a snake on the store floor RIDDLED with mites? I've never seen anything like it before at this store or anywhere else, but needless to say I'm not surprised anymore with how the animals looked when I last went. Save yourself some money and heartache and go to petco or find a breeder for the animal you want, it's not what it used to be. If they can treat one animal that way, I'd never trust the health of what they're willing to sell. But if you just want supplies they have nice prices. read more