Do NOT use Thomas Landscape and Design for your landscaping or mulch products. In my opinion, they are incredibly rude and unprofessional. Here is how they treated me.
Yesterday I called to place an order for 4 yards of playground mulch and was told it would be delivered between 4-7 pm today. I also needed some bags of white stone which the representative told me they would throw on the truck as well but I needed to stop in to pick out the stone and make sure it was the right one. I stopped in, paid for 6 bags of stone and the mulch and they offered to load the stone into my car or again "throw it on the truck" with my mulch delivery.
At around 5 pm I needed to run an errand so I called Thomas and asked if they could just drop the mulch in my backyard since it was paid for. I was told I needed to be home for them to drop it in my backyard so they called me when the driver left and I ran home to meet the driver.
The driver asked me where I would like the mulch dropped and I asked if he could take it to the backyard where the playground is located. He threw up his hands in the air and rolled his eyes. He told me he had a heavy truck and didn't want to take it in my yard. I explained to him that I was not concerned about my yard as I've just had concrete removed and bobcats all over the yard anyway. He was incredibly rude and disrespectful and told me to "hurry up" bc he had other jobs and they were short handed. I simply could not have it dropped in my driveway for a number of reasons. I told him he could just return the mulch and I called in for a refund. He was also rude to my family members who were here helping me.
Thomas refunded me the mulch but would not refund me the $29 delivery fee. If you know me, you know I could care less about $29. I am more appalled at how I was treated by this delivery person. I am not sure if I can relay the level of disrespect that this gentleman treated me with.
I am an attorney and I don't treat anyone disrespectfully and I don't appreciate being treated that way. To make matters worse, when I called the store to explain why I felt I should be refunded the $29 delivery fee, I was met with more rude behavior by Heather at their store. She did not want to hear what truthfully happened at all and said bc he dropped 6 small bags of stone I needed to pay the delivery fee. She also said it was "hard to believe" that her driver was rude.
Ultimately, being the unprofessional company that I believe that they are, Heather told me she would send her driver back to grab the 6 small bags of stone and that she would refund me in full.
Have at it Thomas Landscape & Garden Center you won't see my business again and I'm guessing you might not see some others as well. read more
