I finally made it for a visit, and on Small Business Saturday no less! Before heading over, I…read morecalled to check if they had what I was looking for--and they did. The person who answered was very helpful, which was a big plus. The entrance is on the side with the small parking lot. Once you walk in, the store seems to go on and on. They've got everything you could need for home improvement projects, even the smallest ones. The staff on the floor were friendly and knowledgeable--another big plus. I liked the idea of supporting a local business for what I needed instead of going to a big-box store. That said, you might pay a little more for some items. I'm also thinking of calling to see if they offer knife sharpening--another local hardware store I know does this. The inside is just what you'd expect from a hardware store: neat, tidy, and well-organized. Definitely worth a visit! Parking can be tricky, with a small lot and some street parking available.

They are always so nice and helpful ! Everything I need is right there and around the corner from…read moreme!

I just wanted to comment on how great it is to have a hometown hardware store in our town. They're…read morehelpful, knowledgeable and you get to shop locally. With gas prices rising, let's utilize our hometown, local stores.

A real hardware store!! The personnel have always been helpful in getting what I need in the line…read moreof tools and/or parts. Prices are competitive with the big box stores, but don't have that overwhelming feel. They have recommended local trades people when the job is more than I expected.

Staying local and shopping small businesses has become a priority. Fairport Hardware had everything…read morewe needed to prime and paint and was happy the items were still competitively priced! Extensive inventory but less overwhelming than a big box warehouse. They also have rentals!

My son dropped of 2 window screens to be fixed. He picked them up the following day unfortunately…read moreone of them was not fixed, when I returned to the store the employees were rude and literally called me a liar. Telling me it wasn't the same screen. I have given them a lot of business over the years but will not set foot in the establishment again. Trying to help out small businesses and get treated like that, they are no different than the big corporations.

the neighborhood hardware store is not dead ..walked in and immediatly greated and asked how could…read morehelp

I've reviewed this place before, and it's still such a great little hardware store. I've picked up…read moreall sorts of things here like nails, WD-40, and random odds and ends. I recently learned from an online friend that they also sharpen knives! The prices are fair, and depending on the day, they can have them ready in about an hour (sometimes even faster), which beats waiting days like other spots. A few times a year, usually around the holidays but sometimes other times too they run a buy-one-get-one-free deal. Definitely worth checking out, but I'd give them a quick call first to confirm when it's happening. They also have a punch card program, and I grabbed a knife bag for $5 that's totally worth it. All in all, it's a solid neighborhood hardware store-with friendly staff, fair prices, and plenty of parking in the strip mall area.

I try to shop locally and avoid the big chain stores, but I think I have reconsidered after dealing…read morewith Hep in Canandaigua. I was replacing the railing on my front porch and, indeed, they had what I was looking for. I was given a quote after giving them exact measurements. So I asked my contractor to go and pick up the materials needed - quote in hand -! . He calls me to tell me that it would be $300 additional PLUS a 3% charge for using my credit card. WHAT? Contractor told me that the additional cost was for brackets - which I was specifically told were included in the original estimate. So we went from $580.- something to $888.85. I was forced to go ahead with it since now I have no railing and it is a dangerous situation. NOT HAPPY!

Never shipped here. Probably won't based on 1 delivery driver. Jan 28 near lunch time 12 noon…read more Speeding. Passing irresponsibly after tailgating on icy roads with heavy equiewuiomentmt on a large vehicle.

I just spent an hour searching for two items at the Canandaigua Lowes using their app which…read moreindicated that it was in stock and provided an aisle and bin number. Needless to say, neither were at the location specified and it appears that they may not be in stock. The person who is in charge of the department was missing and the person I did find was unable to locate the items. The app is almost totally useless if the store management doesn't keep it updated and accurate. So, after significant frustration and time wasted I'm ordering the items from Amazon. John

Horrible to no customer service and ordered items never arrive on time!!! You call their customer…read moreservice and get the run around!!

My husband had his beautiful shiny red snow plow (that he kept covered in our attached garage for…read morethe ten years we've owned it), picked up by Brodner's to have the starter changed. We kept calling and calling to see if it was ready, to get it back, but it was never ready. Finally, they said since it was summer, and they were doing so many lawn mowers that people needed right away, would we mind waiting? To be agreeable, my husband said sure. In the Fall, we were delivered, when neither of us was home to receive it, "our" snow plow- except it wasn't ours. It was the same brand and type of plow, but it was rusty and dented, with old rusted wheels, and ours was sparkly brand new- looking. My husband called to try to get our rightful plow back, and they said it was ours. It is not! BEWARE! Keep your model number number handy, if you need a repair, so you can identify your equipment! I am fair, and to be fair, this rusty snow plow does start up and run. But it's still not ours. I wonder who has ours...

Excellent service and parts availability! Head mechanic is an asset! Parking can get a little edgy…read moreon Saturdays.