Friendly, helpful staff in a cute building stocked with everything we've needed for our cats. Love…read moresupporting a local shop instead of one of the chains!

The dog grooming here is outstanding! Dylan is phenomenal. Every time I bring my 70 lb Goldendoodle…read moreto her, he returns looking spiffy, happy & perfect! The owner, Lisa and her employees are always so friendly & helpful!

this store in Webster is a huge asset to our town. I have never had a bad experience in there…read more.. Always greeted with a friendly hello and let us know if we can help you anyway... And when I get to the checkout, they always are very knowledgeable and ask if you need help bringing the things out to your car... They're always very pleasant and you can tell they love their job. I love coming here to shop for my pet supplies. Thank you so much. Great Job.

Available staff to answer questions. Manager was friendly…read moreand helpful. They also have lots of items so that I always find what I'm looking for. Staff always welcome you in.

This store has the feel of an old time neighborhood store. I love shopping in here. Everyone is…read morevery friendly and helpful.

I love the store always has everything in stock that I need for my puppies and kittiesread more

You pay what you get, but in this case you get even more! High-quality products that are well…read morethought for your birds activity and safety. You can tell they care more about this rather than the economical profit. Super recommended for all bird owners! :)

I only drive in monthly for my birds favorite treat so I'm obviously not their best customer…read morehowever they are very pleasant and helpful . I love walking around talking to all the beautiful birds and look forward to this monthly trip.

Everything went well! The staff is very professional, knowledgeable and love animals! They help…read moreyou make choices in accessories if needed. Not pushy! They are patient and no matter how many times I called, they were kind. Jeff, the Owner is the most dog wise person I have ever met. He picks up the puppies from local breeders no matter what the weather, weekly. The website is easy to navigate. They keep the shop spotless! The puppies play in groups. It is a total joy to do business to get the new member of your family from Allie's.

worst place to ever get a puppy from. they lie about where the puppies come from.. they come from…read moreinhumane breeding and they will sell you a sick dog. the puppy we got from here came to us extremely sick, diarrhea, puking, he had Giardia. the person we spoke to on the phone asked if we wanted another puppy... no we do not. we want THIS puppy. an living innocent animal that we chose for our family. this place does not care aboit the health or well being of the animals in their care or the people who are purchasing from them as life long pets! mind you... for thousands of dollars and then you have to take them to the vet after being given a very ill puppy to spend thousands more. If you are a true animal lover please take this advice and NEVER purchase from this facade business. I am begging you all to trust this advice. this place deserves to be SHUT DOWN FOREVER. absolutely sickening. GET THIS PLACE OUT OF BUSINESS. these innocent animals deserve justice!!!!!

Petworld Aquashop is the place to go for all your aquatic needs, the staff there is very helpful…read moreand knowledgeable

Stopped in tonight because we were told this is the best place to buy fish in Rochester. If that's…read moretrue, I feel bad for the Rochester market. We were incredibly disappointed with not only the selection of fish, but the quality and price as well. The prices were at least double on most fish compared to what we pay at The Fish Place in Tonawanda. The water quality was extremely poor in most of the tanks as well. The fish quality itself was hit or miss. They have some specialty bettas you won't find elsewhere which was cool, but the prices are insane. The cichlids were outrageously high priced for extremely low quality, washed out fish. We couldn't even tell the males from the females due to the poor water quality. My guess is that this is due to the amount of teenagers working at this store. When we stopped in on a Saturday night there were 3 teenagers working, all of whom couldn't stop talking about how they couldnt wait to leave work and making concerning comments about housing way too many anoles together in a tank. It's clear the kids working here have extremely limited knowledge of the care of the animals in this shop. The one good thing I can really say about this shop is that they had excellent prices on fish tanks and had a lot of unique sized & shaped tanks you'll have trouble finding elsewhere. They also had some cool planted tanks, but the prices were again very high.

I've had a couple of great experiences with taking my dog for grooming appointments to the Penfield…read morelocation. I wish I had taken her name but I think it's Ashley. She is so kind and you can tell she loves the animal. I will continue to take my dog there.

Love this store and its staff. You can rest assured they are knowledgeable on the many different…read morefood brands of dog and cats and other little creatures. Highly recommend this store. LS

Purchased almost $100 worth of pet food. Store had no more bags. Asked if I wanted to buy a…read morereusable bag for $3. I said "No." Asked if they knew when the store would be getting more bags. "No, we only know when the truck comes." Employee looked like they'd rather be anywhere else. Had to carry everything out to my car and half of it dropped in the parking lot. Will be taking all my business to Chewy. At least they deliver to my door.

The employees are great here and they take such good care of all the animals. My family adopted our…read moresweet kitty here and they were so kind and helpful!

York Animal Hospital was the only place that would take my cat in for emergency services on a…read moreSaturday morning after my cat was attacked by a great northern owl. Missy ( my cat) was taken in and they took excellent care of her. She is severely hurt and I have taken her in 4 times this week. I have called them and sent them pictures when I wasn't sure what to do for her. The staff there are the nicest sweetest people ever. They have been in touch with me to see how she is. I really can't say enough good things about them.

What a lovely clean friendly place! The staff here is amazing every time I stop in. The place…read morealways smells clean, the fish tanks are always clean and spotless. Everything is in order and easy to find. I love how they have the machine that will make tags for your animals. Very easy to use as well. The only down fall I would have to say is certain things are very over priced. You can always go to the Walmart down the road for some of the same things for a normal price range.

I've been going to pet world for about 5 years now but as of 2025 management needs to step up. I'd…read morelove to change this review but I'd need to see: 1. The holding policy clarified. One day they told me an animal can't be held for pickup. The next time they said they'd write NFS on it and wait for the manager to call back. The animal sold in the meantime. 2. I have left an in-person call-back number twice now because the manager would not pick up their phone when I had a specialty question. I have gotten no communication. 3. The voicemail of the store to accept messages. There's not a posted email, you cannot message the store on FB, and the answering machine is full. There's no way to get a hold of the business. I love shopping local but management like this is going to push me to online ordering from cheaper places that actually respond.

Best place in Rochester for anything fish related. Knowledgeable helpful staff. Only place I have…read morefound live brine shrimp.