The dog grooming here is outstanding! Dylan is phenomenal. Every time I bring my 70 lb Goldendoodle…read moreto her, he returns looking spiffy, happy & perfect! The owner, Lisa and her employees are always so friendly & helpful!

Friendly, helpful staff in a cute building stocked with everything we've needed for our cats. Love…read moresupporting a local shop instead of one of the chains!

This was out favorite PSP in Rochester. Upon arriving we noticed a new ownership sign…read more Trepidatiously, we decided to forge ahead with Bean in tow. ( Government name: Ellie) As soon as we entered we noticed the overwhelming smell. Not just a pet store funk that's normal. The whole store smelled like pee. Yikes. Maybe it was a rough wash day. Our normal warm greeting was also missed. Everyone seemed to be in a bit of a mood, except the folks with the kitten. Who can be mad with a kitten. When we got home we looked for when the changeover happened. Saw there was a new ownership coupon offered but never mentioned. It was also a clinic day, those folks looked ready and eager to help the next pet. ( not sarcastic) Even if it was quiet when we were there. When we go again we will report back with any additional findings.

this store in Webster is a huge asset to our town. I have never had a bad experience in there…read more.. Always greeted with a friendly hello and let us know if we can help you anyway... And when I get to the checkout, they always are very knowledgeable and ask if you need help bringing the things out to your car... They're always very pleasant and you can tell they love their job. I love coming here to shop for my pet supplies. Thank you so much. Great Job.

The staff was so helpful! I needed things to set up a fish tank and the employee was so helpful and…read moreinformative explaining what I would need and why. This saved me so much time! I had all of the information I needed and have set up my fish tank in my classroom. I am now looking forward to getting the fish. I will be back soon!

Everyone is so friendly and kind to my dog! She loves our trips there! They always give me the best…read moreprice too, better than Amazon!

Excellent customer service, great staff, very helpful. They have high quality items for birds,read more

You pay what you get, but in this case you get even more! High-quality products that are well…read morethought for your birds activity and safety. You can tell they care more about this rather than the economical profit. Super recommended for all bird owners! :)

I got the cutest puppy from this pet store 1 1/2 years ago . I am so happy with my puppy from…read moreAllie's store. They are caring and very dedicated to their puppies and their heath. I chose them because after a lot of online puppy scams and lost of money . I Allie's was super reputable. I have had lots of people tell me that is were they got there puppy . I am so sorry that Kathy Hopekill Found it in her power to close pet stores like this . Thank you, Jeff for all you have done.

Everything went well! The staff is very professional, knowledgeable and love animals! They help…read moreyou make choices in accessories if needed. Not pushy! They are patient and no matter how many times I called, they were kind. Jeff, the Owner is the most dog wise person I have ever met. He picks up the puppies from local breeders no matter what the weather, weekly. The website is easy to navigate. They keep the shop spotless! The puppies play in groups. It is a total joy to do business to get the new member of your family from Allie's.

Stopped in to check out their live animals and to entertain a small child for a bit. Large…read moreselection of fish. Loved the neon ones !! Many different sizes, colors and types. We saw a lizard getting his lunch, very cool ... the worm was bright green! Some small animals, mice, rats and ferrets. Lots of pet support throughout the store. Toys, treats and food. Staff was very friendly.

Petworld Aquashop is the place to go for all your aquatic needs, the staff there is very helpful…read moreand knowledgeable

I love going to our neighbor pet supplies plus store in Penfield Ny. The staff is knowledgeable and…read moreready to answer an questions with kindness and hands on customer service if needed. My dog RicoSuave loves it there. His groomer Kasper is amazing. They really love what they do. You could bath your dog yourself at their very clean bath areas. Thank you guys. Your the best.

I went to pet supply plus for my puppy to be groomed by Bella I'm not one to usually bash anyone or…read moreeven make review but this is more of an accountability post . My puppy went in for an appointment today with Bella ( a new groomer) when I arrived it seemed that the cut was perfect but as I got in my car I noticed that he had a deep cup that was red and bleeding on his leg and he also has redness at his testical area that had spot bleeding and redness also had redness under his arm that look like a scratch as well. I called back Pet Supplies Plus every time I notice something so I had to make at least three calls in between noticing. I was told that I would be accommodated to the point that I was told that if he needed to go to the vet, they would pay for it or I could talk to a manager along with a couple Recommend recommendations that were recommended by someone else that worked there. This was all fine however, it's more of accountability. There is just no way that Bella did not notice after she cut my dog that he was bleeding. This should have been told to me when I picked him up, not for me to get in my car and find out that he had been cut. I understand That the new staff was new and I tried to have enough patience, but each time I saw an issue it was making me more upset. however, there's also an accountability that needs to be put in place. If you make a mistake you need to tell the owner and maybe I would have been more accepting of it. Also, I got a full groom and his nails weren't even cut and some of his hair under him, was not even with The other parts of his hair( so other in other words , he still had long pieces of hair when it should have been cut short near his belly) again, this is more of a accountability post, regardless of their recommendations and accommodations that were given things like this need to be told to the owner. I also understand that my puppy is one to move around, but this is his second time getting cut by a groomer in the first Time he was not cut short, but the third time he was the same as exact length that we went to Pet Supplies Plus for and we had no problem with any scratches or any injuries even with him being busy if he was moving around.

The reason for my 3 stars is that I came here just to buy some dog treats. I thought I'd be in and…read moreout in 5 minutes easily. So I walk in and look for them, and read the aisle signage above me, and I can't find them. I looped around the whole store, and was like ok, they have to have dog treats, so I started walking around again. They have signage for like every brand of dog food so I thought maybe the treats were mixed in with the different brands. So I went up and down every aisle and still found nothing. Finally a found a spot with a bunch of treats...but they were for cats! I missed them the first time around because I thought it was a cat section. So I'm like maybe dog treats are in the aisle opposite cat treats, but they were not. So, the store is not that big and I was feeling ridiculous, so I finally asked someone (which I never do). He showed me where they were, and they were actually the very first aisle. However, they're behind the cash registers, so I just skipped that aisle all together really. I felt stupid for not seeing them, so I looked up at the sign, and I still didn't see dog treats listed on it. I had come from work and still had my dress shoes on, so my feet hurt which was making me cranky, so maybe that's why I was frustrated, but I feel like dog treats shouldn't be hard to find at a pet store. That first aisle is pretty hidden by the registers, so maybe they could put something less popular up there. Or make a big sign for people like me showing where they are. :)

Purchased almost $100 worth of pet food. Store had no more bags. Asked if I wanted to buy a…read morereusable bag for $3. I said "No." Asked if they knew when the store would be getting more bags. "No, we only know when the truck comes." Employee looked like they'd rather be anywhere else. Had to carry everything out to my car and half of it dropped in the parking lot. Will be taking all my business to Chewy. At least they deliver to my door.

York Animal Hospital was the only place that would take my cat in for emergency services on a…read moreSaturday morning after my cat was attacked by a great northern owl. Missy ( my cat) was taken in and they took excellent care of her. She is severely hurt and I have taken her in 4 times this week. I have called them and sent them pictures when I wasn't sure what to do for her. The staff there are the nicest sweetest people ever. They have been in touch with me to see how she is. I really can't say enough good things about them.

What a lovely clean friendly place! The staff here is amazing every time I stop in. The place…read morealways smells clean, the fish tanks are always clean and spotless. Everything is in order and easy to find. I love how they have the machine that will make tags for your animals. Very easy to use as well. The only down fall I would have to say is certain things are very over priced. You can always go to the Walmart down the road for some of the same things for a normal price range.

Went here with a friend to get some fish & plants for her tank! Jeff was so helpful &…read moreknowledgeable! Great selection & really neat pet store! Will be back!

On September 26, 2026, I visited Pet World in Fairport and became concerned about both the…read moreconditions in which animals were being housed and several apparent sanitation/safety issues in areas accessible to customers. I observed holes/damaged areas in and around animal enclosures, heavily stained or deteriorated enclosure surfaces, animal waste and debris, and multiple enclosures that appeared poorly maintained. In the aquarium section, there was a substantial amount of water pooled on the customer walking surface. I also observed aquarium equipment/decor and cleaning equipment left on or near walking areas, including a bottle of cleaning solution accessible in the store. I took photographs and video during my visit documenting the conditions. I am concerned about both animal welfare and the safety/sanitation of the facility.