They steal people's pets and lie to people and have no compassion. Someone brought in my well taken…read morecare of pet who wasn't the owner and they said ok. When I called they said they didn't have my pet. I gave them my phone number just incase and when he was brought him, by someone who had no permission to, they purposely chose not to call me. They then said to me and the co-owner we're not permitted to have him returned to us. They also lied and said the co-owner went into Lollypop yelling and cussing. This is a lie because Manuel has never been to Lollypop Farm. This just proves what I've been saying to Manuel for years; there are no decent White people in Rochester This means if you're in a bad marriage or whatever and your violent ex drops of your beloved pet as revenge they're not giving it back cos they sure didn't care to bother letting me know or returning our pet to us when he was illegally brought in May they all suffer from stage 4 cancer and may this facility be shut down, and trust me read all the 1 star reviews. Also, I assist police departments on solving cold case homicides. I said to a homicide detective in another region of NY I'll never never assist on cold cases in Rochester because Fairport, NY police work for Lollypop Farm and well, yeah this and other 1 star reviews explains all you need to know

What an amazing place! They are expanding and I can't wait to see what's coming next. Super…read moreclean, wonderful people who are helpful and so caring with the animals. There are bunnies, mice, guinea pigs, dogs, kittens, cats and more up for adoption. There is a nice open space with merchandise for sale to support the humane society too. Very well laid out, with sign age and even prints on the floor to follow to the areas. There is also an outdoor farm with horses that is really cool. You can even hike a trail nearby and there is a playground next door.

Assistance is adoption process . Staff is attentive. They offer great advice when one adopts a new…read moredog into your home Joanne

Absolutely the best adoptipn network in Rochester, NY. They noyt only got me themost wondercful…read moreloving dog but they dont keep any dogs in crates or cages They are fosteted by amazing peopleuntil adopted. I got my dog Mickey from them and he has quickly become the most important thing in my life. I don't know what I'd do or where I'd be without him. He is just a littlebundle of love that you couldn't take away from me for a million dollars. I LOVEmy rescue dog. Call them first. You will NOT be dissapointed. They are the best rescue in NY, bar none!!!!

Great place to adopt your next family member. Its very small, not fancy and run by volunteers, only…read moreopen on Sundays but you can leave a message during the week or send an email an your call will be returned. I see there have been some negative reviews- know that they are operating with volunteers and are very low-budget. With that said, the volunteers I worked with were very nice and doing their "job." They want to know that you will will provide a loving and safe home before adopting. You will be "screened" and need to wait a few days before taking your new kitty home. There is also an adoption fee, they need to cover costs. The sweet cat we adopted was in a foster home and clearly very well-cared for. She was socialized with other pets and the owner gave her lots of attention. We are so happy with our new kitty, Phoebe Katz, THANK YOU!

I honestly don't know why anyone would give this place a good review. After no one responded to my…read moreon line application I went in person. They had me fill out a written application. Then I got to see the cats. The cat I was interested in was listed as gentle and loving. The gentleman who came to get her out of her cage had to call another staff to help him because he said she was "difficult". They let you interact with the cat you choose in a small room in the back. The room was crowded with random furniture and generally unpleasant. I understand that cats can be really nervous with strangers but there was no way to tell what her temperament might be in these surroundings. They offered to have the foster call me to talk more about her. Again, no call, no response. I'm guessing some of the people in there were probably volunteers but they didn't seem to know much about the cats in there (or much about cats in general). All in all it was a really disappointing experience. I ended up adopting from another agency.

The Pawsitive Cafe- Downtown Rochester's First Cat Cafe has adorable cats, but the real surprise…read morewas how good the vibe is. It's one of those places where you can tell the owner genuinely cares, and it makes all the difference. Warm, welcoming, and just a really happy place to spend an hour. Oliver had the best time watching all the curious cats check him out from his carrier. I think they were just making sure he was qualified to visit. If you've been on the fence, go. Great cats, great people, and many of the cats are looking for furever homes, so you might leave with more than just a coffee. If you're looking for a local business to support, this one's an easy yes.

They are not looking for volunteers, even though they claim to be understaffed. Careless with…read morecustomers, extremely short-staffed, and unprofessional business. Look for real adoption agencies.

I stopped by to drop off adoption application paperwork, and cuddled all kitties within reach…read more Board members will now review the application, and when I get a green light, it's good for six months. The cost of the adoption covers rabies/distemper shots, deworming, a flea treatment, and the placement of an RFID, as well as the usual spay/neuter. We had passed a farm earlier in the week with a sign, "Free Kittens"; it was only by doing the calculations of all the eventual costs that made it possible to resist.

Awesome people! Great animals! Slow moving animals but they are respectful and helpfulread more

I filled out an application - PAID their $25 fee, plus $4.99 for some other charge. Then i…read morecontacted the "BREEDER" that was "supposed" to have the dogs pictured on their website. I spoke with the breeder and she told me she did NOT have any dogs for purchase. She told me she has been trying to remove herself from their services and they will not take her off. They are a horrible scam. But i guess there will forever be people who are plain RUDE AND IGNORANT of other people's desire to buy an innocent puppy. These people are scammers and rude to the core. I requested a refund for the circumstances I was involved with, and they denied me the $25.00 refund. Please do NOT waste your money or time with them.

puppy mill! my dog is now a year old and has had issues! left review but they countered with lies!…read morewe love her but it has not been easy. Go look at the address it is a house not a kennel. read up on them and see when last inspected! please do your homework!!!! Look at a licencing government site!!!!! They get them from where ever and sell them for nothing but profit not because they love dogs!!!

This is one of the sweetest most amazing places ever! The company I work for.. we donate to all…read moredifferent organizations and this is by far the best one we ever donated too.. they sent us a thank you card and have some of the kindest staff I've ever met!! Highly recommend!

Why are they charging $450 dollar so adopt a puppies and $350 for a adult dog aren't they trying to…read morefind homes for these animals?

I thought they were very professional and nice. They answered all my questions about birds and…read moretaking care of birds. Overall Very nice would recommend.

Extremely unprofessional when I commented that one of the snakes posted on their Facebook,, which I…read morethought was a new rescue, was very overweight. I was hoping the rescue would be able to get the snake on the right path before adopting it out to a new owner, that was not the case. This "rescue" believes this animal is a totally normal healthy weight, and when presented with why that was wrong, they argued, became very defensive, and even personally attacked me about what I do for a living.. I have since been blocked. Always make sure you do your research into the shelter or rescue you're adopting an animal from.

I've been taking my dogs to Paw Springs Pet Spa for over 10 years. You can rest assured your dogs…read morewill be safe and receive a beautiful grooming. I can't recommend them enough.

Today was our first appointment with Heather, although I felt like we were already friends after…read moreall of her thoughtful responses to my Facebook messages. We've never needed a groomer until six weeks ago we adopted a underweight, scraggly poodle mix from Rochester Animal Services. Sir Walter Wigglesworth was not the least bit intimidated to visit. After snoozing in my arms while Heather and I discussed the best cut for his lifestyle, he happily headed off for his haircut. I cannot even tell you how amazed I was when I picked him up. It brought tears to my eyes. He looked AMAZING. I highly recommend Heather and Paw Springs for anyone who's nervous for their first grooming encounter. This was above and beyond. Thank you! (Picture shared shows Walter on the day we got him 3-1-18, and today 4-19-18 when we got home from Paw Springs. Incredible.)

I'm deeply disappointed and heartbroken over the treatment my dog Ace received at PetSmart. After a…read morerecent grooming appointment, Ace came home with a wound on his neck that he kept scratching and crying over. The area was raw, irritated, and clearly painful. When I reached out to the store, they failed to take responsibility. Despite there being a veterinary clinic on-site, Ace was never examined or given care. I requested an incident report, and though I was told I'd receive a call back, no one followed up. I eventually received a refund, but that doesn't undo the pain and stress this caused Ace. This isn't about money -- it's about accountability, animal safety, and trust. Grooming should never result in injuries, and every pet deserves to be treated with care and compassion. I'm sharing this so other pet parents know to inspect their pets immediately after grooming and demand proper documentation if something goes wrong. Ace is healing now, but PetSmart has lost my trust. #PetSafety #PetSmartReview #Negligence #AnimalCare #GroomingSafety #JusticeForAce The manager has failed to provide an incident report

Pet groomer Spencer told me my 5 month old puppy was "extremely difficult to manage" during the…read morebath & brush and would need to charge me an extra fee. I would've been ok with the fee and the comment in general had this been said differently. She looked like she just did not want to be there and it made me so uncomfortable that I ended up taking my pup to another Petsmart and had a GREAT experience. Turns out he has some difficulty with the dryer portion of the bath. Work on your customer service and don't work at a dog grooming place if you don't love dogs ...