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    Pet Supplies Plus Monroe Ave

    4.5 (33 reviews)
    Closed 10:00 am - 6:00 pm

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    The entrance aisle
    Sarah Y.

    My local cat must-have-right-MEOW! spot. Picky kitties like a buffet of food a treat options at all times, and if we run low, I can find a pretty good selection at this location. It can get pretty hairy in here at times when the shipment truck is in, because I suspect they do a pretty large volume of inventory turnover being the sole source dedicated chain pet store to the immediate downtown area, but the staff in here are always great and will help you find or reach anything you need. They have dog wash in the back, regular vet clinics, and a cat adoption space. Parking is easy in their own lot, and they will help you carry mobile/online/heavy orders right out to your car. If you bring your fur baby, prepare to have it fawned over- these folks are real pet lovers :) As of 3/8 they do close at 8pm M-Sat (6pm Sun)- my only complaint- but that's corporate, not them!

    Canary
    Danielle S.

    Back in my day, this used to be a Blockbuster! Okay, now that I've established I'm ancient, here comes the review. I needed several pet things and stopped here while out running errands. I was actually planning to stop at Park Ave Pets, but they hadn't yet opened for the day. The staff was knowledgeable and friendly, and helped me get a heavy bag of outdoor bird seed into my trunk. They have a great selection of dog treats and rawhides, many made in USA so you don't have to worry about feeding the scary stuff to your pets. I don't *love* pet stores that sell animals and think it's kind of sad, but at a glance none of them seemed to be in distress. Parking is ample and removes the anxiety of having to find street parking.

    New cat condo at home
    Lea H.

    Pet Suoplies Plus is doing deliveries with orders over $35, curbside pickup, as well as in store shopping. I have done each of these this week. New pets need new toys, etc and of course, you can't forget the not new pets! I wanted to see cat condos in person because some things are just better viewedi that way. What I didn't know is they come home with you fully assembled. So bring a large car or I guess view in person and see if they will deliver? Super happy with their customer service in all venues!

    Litter selection!
    Megan C.

    Pet Supplies Plus is my top pick for all cat related purchases! Pet Supplies Plus hits the mark in service, pricing, and cleanliness every time I am there. My boyfriend's two cats are fairly low maintenance, so we tend to just stick to the basics: litter, treats, food, and the occasional toy. We make a special stop at PSS (as opposed to buying pet supplies from a larger/big box store) because of the employees and the selection. Not only will they have everything you're looking for, but they will answer any questions you have with grace and patience. Pro tip: BEST pricing I've seen on the litter genie (which, honestly, how did any cat owner ever live without the litter genie? Cat magic.) It's conveniently located, too - so be sure to swing by and treat your pet (or YOURSELF) to something special (...litter genie)

    That look of betrayal when your dog realizes this pet store also has a dog bath...

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    1 year ago

    This store has the feel of an old time neighborhood store. I love shopping in here. Everyone is very friendly and helpful.

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    Customer S.

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    9 months ago

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    Customer S.

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    4 months ago

    I love the store always has everything in stock that I need for my puppies and kitties

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    Customer S.

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    3 years ago

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    Support A.

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    2 years ago

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    5 years ago

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    6 years ago

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    1 year ago

    Outstanding experience! Highly recommended. Very accommodating and I will be a customer for good.

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    Photo of Jen R.
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    4 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    7 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    5 years ago

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    9 years ago

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    5 years ago

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    6 years ago

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    4 years ago

    always enjoy going to this store. with my lil baby she love all the free doggy treats ..lol

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    5 years ago

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    7 years ago

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    5 years ago

    I love the delivery service. It's so easy and seamless. And visiting the store in person is always a pleasure. Thank you!

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    Hi Stephanie! Thank you for your five-star review.

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    5 years ago

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    9 years ago

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    5 years ago

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    5 years ago

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    8 years ago

    Very pet friendly (gosh I would hope so) and helpful staff made me and my fur baby feel right at home.

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    6 years ago

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    Ask the Community - Pet Supplies Plus Monroe Ave

    Review Highlights - Pet Supplies Plus Monroe Ave

    Over the last two years, every single employee I have encountered there has been warm, friendly, and helpful.

    Mentioned in 3 reviews

    Read more highlights

    Pet World

    Pet World

    (23 reviews)

    Petworld Aquashop is the place to go for all your aquatic needs, the staff there is very helpful…read moreand knowledgeable

    Stopped in tonight because we were told this is the best place to buy fish in Rochester. If that's…read moretrue, I feel bad for the Rochester market. We were incredibly disappointed with not only the selection of fish, but the quality and price as well. The prices were at least double on most fish compared to what we pay at The Fish Place in Tonawanda. The water quality was extremely poor in most of the tanks as well. The fish quality itself was hit or miss. They have some specialty bettas you won't find elsewhere which was cool, but the prices are insane. The cichlids were outrageously high priced for extremely low quality, washed out fish. We couldn't even tell the males from the females due to the poor water quality. My guess is that this is due to the amount of teenagers working at this store. When we stopped in on a Saturday night there were 3 teenagers working, all of whom couldn't stop talking about how they couldnt wait to leave work and making concerning comments about housing way too many anoles together in a tank. It's clear the kids working here have extremely limited knowledge of the care of the animals in this shop. The one good thing I can really say about this shop is that they had excellent prices on fish tanks and had a lot of unique sized & shaped tanks you'll have trouble finding elsewhere. They also had some cool planted tanks, but the prices were again very high.

    PetSmart

    PetSmart

    (52 reviews)

    I'm deeply disappointed and heartbroken over the treatment my dog Ace received at PetSmart. After a…read morerecent grooming appointment, Ace came home with a wound on his neck that he kept scratching and crying over. The area was raw, irritated, and clearly painful. When I reached out to the store, they failed to take responsibility. Despite there being a veterinary clinic on-site, Ace was never examined or given care. I requested an incident report, and though I was told I'd receive a call back, no one followed up. I eventually received a refund, but that doesn't undo the pain and stress this caused Ace. This isn't about money -- it's about accountability, animal safety, and trust. Grooming should never result in injuries, and every pet deserves to be treated with care and compassion. I'm sharing this so other pet parents know to inspect their pets immediately after grooming and demand proper documentation if something goes wrong. Ace is healing now, but PetSmart has lost my trust. #PetSafety #PetSmartReview #Negligence #AnimalCare #GroomingSafety #JusticeForAce The manager has failed to provide an incident report

    Pet groomer Spencer told me my 5 month old puppy was "extremely difficult to manage" during the…read morebath & brush and would need to charge me an extra fee. I would've been ok with the fee and the comment in general had this been said differently. She looked like she just did not want to be there and it made me so uncomfortable that I ended up taking my pup to another Petsmart and had a GREAT experience. Turns out he has some difficulty with the dryer portion of the bath. Work on your customer service and don't work at a dog grooming place if you don't love dogs ...

    Pet Supplies Plus Monroe Ave - petstore - Updated May 2026

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