Would not take my dogs anyplace else, This business has been in operation for many years, and is…read morefamily run by liscenced (of course) operaters. Clean and well kept business. I've been to many dog salons but definitely will stick to this one. I highly recommend Bow Wow Salon to anyone looking for a professional, kind, and courteous staff to work on your fur babes.

Bow Wow Salon doesn't deserve to be in business…read more My visit was the worst experience I've ever had with a dog groomer. Took my rescue dog for a bath and nail trim. I emphasized I was there mainly for the nail trim and told them in advance he does not like his feet touched but the dozens of groomers we've been to throughout the country (we've lived in 6 states in the past 5 years) have been able to trim his nails just fine. I even brought his muzzle for them to use. First, the groomer called me at 9am and asked if I could bring my dog in at 10:30am instead of my appointment time of 11:30am. I said sure. I dropped him off at 10:30am with the above instructions and they said to come back at 12pm. At 11:15am the groomer texted me saying she was almost done and asked if I could pick my dog up asap because I told her he's not good with other dogs and they don't seem to have the ability to separate dogs after grooming. So I dropped what I was doing and rushed back over. When I arrived, the groomer and owner told me they couldn't do his nails. Even with the muzzle they said he was dangerous and they couldn't do his nails. I was not happy but said ok, how much for just the bath then? They said the price would be $50. I said what?? I was quoted $40-45 for a bath and nail trim. The groomer rudely said, "We charge more for bad dogs. You have a bad dog." I said, I'm not paying more than you quoted me for services I didn't even receive. The groomer and owner started loudly telling me I needed to pay $50 because I have a very bad dog. Absolutely disgusting behavior on their part. I didn't even know where my dog was until I paid $53 for services not rendered. I would rate this groomer zero stars if I could. I have never experienced such nasty behavior from a shop owner. They don't love dogs, they don't know how to handle dogs, and they don't know how to be business owners. They could've avoided this terrible experience and review if they A) Didn't repeatedly call my dog a bad dog and B) Didn't charge me for services not rendered plus more than they quoted to begin with. I will be challenging this charge with my credit card company.

They did such and incredible job with my Mason Maccaroni. He hates being groomed..but they took…read moretheir time and gave him breaks. He looks amazing... thank you

I wanted to write this review before I went to bed to acknowledge a an associate that went above…read moreand beyond the average call. I went there 3.31.23 and bought two parakeets sadly one died today 4.5.23. I went back and the same associate named Cody that had spent so much time helping me the day before was working today. Thankful I was able to get another bird. Cody again was extremely knowledgeable and helpful again. He took the time to go into the back and hand pick another girl parakeet for me. The staff there is A+ noone pet shamed me for bringing back a deceased bird and everyone was smiling. I waited until I got home to be surprised and the bird he picked for me and OMG is she beautiful. Thank you PetSmart Victor Store Associates I hope corporate gives everyone some for of acknowledgement

Very good person and patience of a rock kind clean place and my dog looked great great priceread more

From the owner: Pet sitting in your home or Doggie day care at my location. Specialty services include:…read moreadministration of medication, training, baths, nail trims, pet waste cleanup, walks or backyard fun.

Yvette and Tony arrived on time and fully packed to trim nails, bath and de-shed my two rescues…read more They did a great job capturing both dogs reticent to getting groomed. She went over and beyond to get nails trimmed having to crawl on the floor to accommodate my girl. My chi-weiny got a bow! I highly recommend their services and will definitely use them again.

I took my dog here when I accidentally missed my normal groomer date…read more Yvette is very friendly and very clearly loves dogs is she has several dogs in her household. She did a solid job with Stevie, and I know Stevie felt safe (she didn't shake like she does when she's nervous). The haircut wasn't as smooth as usual, meaning she had some rough Tufts of hair around her legs and face. However, I'd rather the face not be so smooth, thank risk cutting her face. I give credit to any groomer. I'd be afraid to have scissors around my dog's face if I was holding them. If you're not looking for a perfect dog show cut, I recommend this place. It was really nice that I could bring Stevie to her house. She was willing to come to my place as well, but I figured it'd just be easier if I went there. Yvette has all the regular dog table and normal stuff that comes with any dog groomer. I would absolutely feel safe about bringing Stevie there again.

Sable, my 10 year old Lhasa Apso has been going to Story Brook since she was 10 weeks old, and we…read morealways have the best care from the most thoughtful staff and Doctors. She recently was stung by a bee, and was seen immediately. Thank you everyone for the compassionate care she received!!

New to this Vet and happy to have found them on suggestion of a family friend. The vet and tech…read morewere so kind and gentle when meeting our big dog Bella who is nervous but they had her smiling and wagging her tail just happy to meet new people, it was amazing! They took a good long look at her joint issues and kept her in good spirits the entire visit, I was just in awe and applaud them still to anyone who asks. I think the entire staff is great and its hard to find any business like this nowadays with such personable help.

We've been taking our dog here for years when we travel and I've never had any issues. It is on the…read morepricey side for dog boarding, but I know that he gets treats and playtime with other dogs so good to know he's not just sitting in a kennel all day.

The pet boarding seems nice but very overpriced. Paid over $100 for an overnight stay for our…read moredog. The pricing was not explained that well. When we picked up our dog we found out that the package that they require you to add on they charge an additional $20 per day to let your dog out of the kennel area. Will never go back again.