I stop in quick whenever I receive coupons for my needed supplies. I always have a positive…read moreexperience and can get in and out quick. I have only had pleasant experiences with staff when I've been here, always willing to help direct me where to go if I need assistance.

Tammy did an amazing job grooming our two boys!! I know it's tough work but she put her heart and…read moresoul into it. The boys are clean, happy and freshly cut!!! Thank you!!!!

I have been going to this Home Depot on Panorama Trail for years. It's my favorite Home Depot in…read moretown. Yes, sometimes things could be very busy or take longer time than expected to figure out any issues but in general I prefer to go to this Home Depot than any other one in Rochester. My favorite staff there are Fatma, Albert and Josh (from appliances). Too bad Josh left Home Depot, he was the one who figured anything and everything out in the computer system when it comes to sales, exchange, refunds and returns, in general. I'm sure his replacement is also great but I haven't experienced that, yet. I'll keep shopping here. If you know that you need an assistance from a staff member then make sure to go during the week M-F between 8am to 5pm to be able to get their best help. Yes they open from 6am but not all staff are there at 6am.

So I went to Home Depot Penfield this morning just for the sole purpose of making some keys . Not…read moremany helpful people, but, a shout out to Cherie & Priscilla. They're the best & stepped up & really embodied what a customer service representative should be! Somebody give them both a raise stat!!!

My boyfriend and I came here last Saturday morning around 9am. I believe Nick was the name of the…read moreperson who helped us, he may have been an Assistant Manager. I just wanted to mention how helpful and professional he was. He assisted us in figuring out how much paint we needed for each room in our new house. He also made sure we got a great price with the coupons we came in with. If you like good customer service and quality paint, I highly recommend coming to this store!

Everyone who works at this store is great. I always get great customer service and always a…read morefriendly smile. They are very professional and know their stuff. I love coming here and know that I am walking out the door with the best paint and supplies.

Staying local and shopping small businesses has become a priority. Fairport Hardware had everything…read morewe needed to prime and paint and was happy the items were still competitively priced! Extensive inventory but less overwhelming than a big box warehouse. They also have rentals!

Dropped off a generator for a tune up and oil change in October of 2025. Was quoted a price of $100…read moreor so depending if it needed anything. I checked in 2 weeks later and they had forgotten about it. couldn't find the paper work. This type of incompetence continues to this day. After numerous checkins by me, message on FB and a letter there was no response. Finally in July of 2026, I received a call that my generator tune up was complete and that I owed them $650! Told the person calling to have management review my complaint letter and call me back. No response. This used to be a great little place that I frequented for years. Now that they've been sold to JB Sterling they just don't care. It will be a year next month. What a joke. Stay away. Far far away!

I stopped by the store to check on what they have. Their salted water tanks are well taken care of…read more The coral is very pretty and look alive compared to other fish stores I've been in the area. Staffs (or the owner) are friendly.

We bought 2 whole saltwater setups from them. We should have shopped around. We got laughed at in…read moreseveral other saltwater shops for paying what we did at Caribbean Forest. One of tanks was even drilled and so we had no idea it was done wrong and had to pay to get it fixed BEFORE we could use it. This was a few years ago. I SINCERELY hope it's changed.

THEY KILLED OUR BIRD!…read more They also spread fake news pointing fingers trying to take spotlight off their birds with diseases which is proven by several VETS! Sal is the biggest POS Anyone that gets a bird from here get them tested for bornavirus, both birds we have from them are positive from bad breeding! Sal the owner is a pos all he cares about is making money and doesn't care about the health of the animals as he let ours die while in their care because he wouldn't get actual vet attention because it would eat into his profits for the baby bird, I will always tell the truth from what I've seen and experienced with this Sal POs, no matter what and always speak ill of this place to everyone and anyone, thankfully I've pointed many people in the right direction staying away from here thankfully We have multiple vets and rescues that blame this store alone for the issues with shelters being at capacity from people not understanding what's involved with having a bird, so they give them up or let them go, this store doesn't educate and will sell animals to anyone long as they pay, $$$ money is all they care about and not placing animals in homes that will actually be able to care for them, We talked to several past employees who told us they left because Sal was horrible and would hide things from people if their bird died they would just swap bands and not tell the owners, their breeding location which is not at the store is horrible conditions, multiple people have field complaints to the aspca, but Sal always sets up a time which gives him the ability to hide what he doesn't want seen instead of having pop up visits, We witnessed 1st hand during Covid how they treated the animals and the workers always cowered in the upstairs office meanwhile "volunteers" that brought their children would run and cry and freak out which is completely un professional, Our vet has told us themselves that they see many birds from this guy and they always have medical issues due to the breeding and the initial raising them, we have rescues that despise this place,

didn't help when pet got sick. they need to stand behind their pets…read more. also don't like the cages birds are in.

It's great to see red creek for a farm market. Stopped in today and got some great stuff like local…read morecheese, apples, and yogurt. The owner was very nice! Highly recommend stopping in.

Great service. Hard workers. Always fair! I have never had any issues. Very good products.read more

Excellent customer service, great staff, very helpful. They have high quality items for birds,read more

You pay what you get, but in this case you get even more! High-quality products that are well…read morethought for your birds activity and safety. You can tell they care more about this rather than the economical profit. Super recommended for all bird owners! :)