We rented a mini-excavator to dig out a client's backyard for retaining wall. We asked a 2-foot to…read more3-foot digging bucket and when we received the equipment we were given an 16-inch digging bucket. This was after we asked if they had the proper size bucket and was assured that they had it ready for us to use. When we called back, they told us all they had was a grading bucket and that we would have to go retrieve it ourselves after they were late to deliver our rental to begin with. Overall, they gave us the wrong equipment , gave us poor customer service and they lied about the equipment for us to rent and then said they never said it to begin with.

From the owner: Supplies, Rental ,Equipment, Parts and Serviceread more

Took my Makita compound Miter saw in for repair. Staff was very receptive and was extremely…read morehelpful. Less than a wee later I had saw back and totally fixed. The guys in here are ALWAYS willing to help and I am doing my business here from now on. Honestly recommend this place for tools or repair. Compared prices and really was better on the new Compound Miter saw. I will be doing business here FNO!!

Dont repair senco guns properly and dont give your money back when you get a broken tool back 3…read moretimes in a month. Very poor customer service

They said it would be ONE week for our kitchen QUOTE. It's currently been FOUR WEEKS. I've called 3…read moretimes now and I get the same old response by some guy saying that Laurie is not here right now. Each time I give my name and number with email and each time they say okay no problem it will be today or tomorrow. I wanna keep my money local but at this point I'll just give it to Home Depot these people are incompetent.

I recently purchased an entry door, a fire door, and a sliding glass door from Rochester Colonial…read moreand couldn't be happier with the experience from start to finish. The sales team -- especially Mike G. -- was spectacular. They spent several hours with me over multiple visits helping me understand how to evaluate different options and ultimately recommending the best solution for my specific situation. I never felt pressured, only supported and well-informed. The installation experience was perhaps one of the best I've ever had with any home improvement company. The Rochester Colonial team was highly skilled, professional, and incredibly respectful of my home. Unlike other contractors I've used in the past, they used plastic barriers to wall off the work area so dust and dirt didn't spread throughout the house. They paid attention to every detail and even mopped the floor before leaving. The craftsmanship, professionalism, and customer care exceeded my expectations. I couldn't recommend Rochester Colonial more highly.

Great, friendly service! Recently, I stopped in to the Lyell Avenue store to ask about replacement…read morehardware for our storm door. Staff members dropped everything, looked up the door we purchased several years ago and found the parts to match, all at no charge. We continue to use Rochester colonial for all of our doors and windows; never disappointed with the product or service quality.

The worst building supply company ever. Several deliveries of midsized jambs and slowed down the…read moreentire project for months!

From the owner: For many years, architects, interior designers and developers have been trying to produce a…read morecontemporary flush finish door jamb with clean lines and inconspicuous detail. The Jamb comes with perforated sides to allow for flush jointing, giving the doorway a clean line look. Simple and easy to install, requires no special maintenance. Split-type Jamb comes in two sections that fit neatly together, providing adjustability in wall thickness. The flush finish door jamb system has since evolved and is complemented by a range of hardware to suit different applications.

Everything from the purchase to the delivery went well. Everybody I dealt with were awesome…read more Delivery guys were great braving the bad weather to make the delivery promptly. Thank you. I definitely recommend this company for all your woodwork needs.

My husband and I bought a house a couple years ago. The house was a project to say the least. On…read morethe second floor there were a few mismatched doors that just didn't belong. We really wanted all the doors in that hallway to match and so we began searching. I heard about this place through a friend. We went to their showroom to look around and after that visit it was clear that they do beautiful, quality work. Some of the custom doors can get pretty pricey, so we just ordered a basic shaker door and some trim to match the doors we already had in the house. They were easy to work with and had fair prices. We were able to stain the doors to match other doors in the house so we were pleased.

Anna is absolutely amazing. She worked very closely with us from beginning to end. Her thoughts,…read moresuggestions and insights were invaluable as she develop a creative bathroom design that exceeded our expectations and met all of our needs. We love our new bathroom and will be recommending Accent Kitchen & Bath design without hesitation.

From the owner: Kitchen and Bath Cabinets for remodel or new build with full range of pricing all in one shopping…read moreexperience that includes flooring, tile, hardware, sinks, faucets, countertops and more. We have professional installers who are fully insured.

GREAT STAFF, TERRIBLE MANAGEMENT -…read more The people in the store are great. Real professionals in coatings, they know paints and stains, do excellent color matching for paints and stains, are courteous and helpful, and even lug the case out to the car for you. Unfortunately, it should be called Hadlock's House of Paint RATIONING because the owners are bean-counting skimpy skinflints, who somehow imagine they can make more money in the retail paint business by NOT keeping paint in STOCK. I have three projects going and have bought thousands of dollars in paints and stains from this store, but every time I need more paint, they only have A LITTLE. I can have a gallon maybe, if I get lucky, they'll have two, and occasionally I'll have a lottery winning ticket where they have three gallons! Beyond that, everything is a special order, and come back on Friday. REALLY? It's a 30 mile round trip! It's an absolutely preposterous way to run a paint store. I really try to support local businesses, but you have to wonder what these people can possibly be thinking, and how they stay in business? I really want to support the in-store experts and keep access to them, but it's really grueling when their bungling bosses make it so difficult for their store employees to sell paint. When everything "has to be ordered", you have to make two trips to get the paint you need, when it should only take one. I will probably finish out these projects with these guys, since I don't want to change horses in the middle of the stream, but their terrible inventory (mis)management will have me looking for alternatives for my next renovation. If everything "has to be ordered", maybe I should just be ordering online and getting it delivered?

First timers at Hadlock's, one of the retailers for Benjamin Moore paint. Their products are nicely…read moredisplayed and the store is kept tidy, so the shopping experience was not overwhelming. The staff is friendly, a great resource to have for references and tips. There are plenty of color cards and catalogues to take home with, with references for the sheen on the wall. There is plenty of parking in the big lot, but there is a 15 minute parking right in front of the store for a quick in/out trip.