Great salesman. Full of crap! Never stopped talking didn't…read moreask my name. We have a very old house Rumford fireplace. Blah blah. Said they could do it. Well won't be till spring. He never stopped talking. At least we got our deposit back. Go to heritage in macedon. They are great. And efficient.

They charge $388 just to come to your house. He was at my home less than an hour- all he did was…read moreturn the fireplace gas supply back on, and vacuum. This was not an emergency call. There were no added parts. I did not get a bill for 2 months, and it included a late fee charge ! They have since agreed to remove this charge, but I believe the base charge is excessive and unfair.

Staying local and shopping small businesses has become a priority. Fairport Hardware had everything…read morewe needed to prime and paint and was happy the items were still competitively priced! Extensive inventory but less overwhelming than a big box warehouse. They also have rentals!

My son dropped of 2 window screens to be fixed. He picked them up the following day unfortunately…read moreone of them was not fixed, when I returned to the store the employees were rude and literally called me a liar. Telling me it wasn't the same screen. I have given them a lot of business over the years but will not set foot in the establishment again. Trying to help out small businesses and get treated like that, they are no different than the big corporations.

Jerry knows his stuff inside and out. Rather than explain your issue to him, take a picture of it…read more He takes one look at it and he's on his way to area in the store for what you need. Totally different than getting frustrated at Lowe's. You'll get what need in minutes vs. waiting for someone @ Lowe's just for them "NOT" to know what you need, or what you're talking about.

From the owner: Hardware, HVAC, Plumbingread more

This is a handy hometown hardware store. They have most of the stuff you need for your projects,…read moreand are friendly and helpful. Very glad to have 'em nearby!

I just spent over $200 on a brand new LP Gas heater. After…read morespending 30 minutes trying to get it started, I brought the unit back (4 hours after purchasing it). They were unable to get the heater stared either. I was then told I was on my own and they would not call the manufacturer, or ship the unit out for me, or refund my money. I'm appalled at the horrible customer service. They have lost a customer FOREVER!

Took a hand battery powered chain saw to Ace Hardware in Weedsport, NY to find out why chain kept…read morecoming off when using it. He figured out problem within two minutes and fixed it. I had questions he answered them and showed me how to do a couple of things I asked about. He was pleasant and knowledgeable. Had I taken it to where I had purchased it, I probably wouldn't have gotten it fixed for a month. This is the kind of service I haven't seen in years. They are always pleasant and helpful when I go in but today really surprised me. I didn't think I would be in an out within fifteen minutes with a fix chain saw. KEEP UP THE GOOD CUSTOMER SERVICE!!

We are hundreds of miles from home with our camper and need help with stripped screws. I head over…read moreto the local Ace Hardware store and ask for a little guidance on the issue. The staff is excellent, knowledgeable, friendly, professional and they know their business. I was in and out in a few minutes with exactly what I needed for a couple bucks. The cashier was also great, resolving an issue with their machine reading my card. And she was patient and nice the whole time. Don't always run into this type of atmosphere, especially when you're having a bad day but today, the staff here made my day better. You need something in/near Weedsport, NY, this is the place to go. And if they don't have it, they'll let you know the best place to get it. Thanks!

I've reviewed this place before, and it's still such a great little hardware store. I've picked up…read moreall sorts of things here like nails, WD-40, and random odds and ends. I recently learned from an online friend that they also sharpen knives! The prices are fair, and depending on the day, they can have them ready in about an hour (sometimes even faster), which beats waiting days like other spots. A few times a year, usually around the holidays but sometimes other times too they run a buy-one-get-one-free deal. Definitely worth checking out, but I'd give them a quick call first to confirm when it's happening. They also have a punch card program, and I grabbed a knife bag for $5 that's totally worth it. All in all, it's a solid neighborhood hardware store-with friendly staff, fair prices, and plenty of parking in the strip mall area.

Very helpful, friendly people. I went there for some complicated key duplication and they easily…read morehandled it. The store itself is charming and well-stocked. A go-to kind of hardware store.

This store is in a convenient location. They have most anything I need for work or home projects…read more Very good customer service. Thank you.

This is the way all hardware stores should be They know…read moretheir stuff and they have the right parts. Need something fixed I go here first They have parts that the big box stores don't even know exist. Yes they're closed on Sunday but I can work around it for the best advise and right repair parts. Great return policy for parts that do not work for the project.