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    SRS Distribution

    3.0 (2 reviews)
    Closed • 6:30 am - 5:00 pm

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    2 years ago

    Wide variety of building products. Great customer service. Very helpful in general.

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    7 years ago

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    84 Lumber

    84 Lumber

    (2 reviews)

    I love this establishment! The food is absolutely amazing! Every time I walk in there, the staff is…read moreso friendly, and is always willing to help and get me what I need, and fast! I am so glad this establishment exists, and it is a wonderful addition to the community!

    I am very disappointed with my experience at 84 Lumber last weekend. I went there hoping to find…read morebetter-quality materials and more professional and knowledgeable employees than I typically encounter at the local big-box stores. Unfortunately, neither was the case. The pressure-treated boards are stored outside in the parking lot, and the majority of the boards I looked at were bent and twisted. I purchased a couple hundred dollars' worth of pressure-treated lumber from 84 Lumber, but chose to purchase the rest from Home Depot. I'm very happy that I did. I also special-ordered a small amount of Trex decking and asked if it could be cut into shorter lengths so I could transport it more easily. I was told that this would be no problem, but that cuts could only be made in 1-foot increments. I was also told the material would take approximately a week to arrive. After waiting a week, I went to the store to check on the order and was told that the order had never actually been placed and that I would have to wait another week. I had taken a week off from work specifically to build this deck, so this mistake delayed the completion of my project by another week or more. I eventually received a voicemail saying the material had arrived and was ready for pickup. I went to the store on Saturday morning, only to find that the material had not been cut yet. Two of the boards I ordered were 20 feet long. I understand that decking boards are often slightly oversized, so I asked if they could be cut in half at 120.5 inches so I would have two 10-foot boards, which was what my project required. I was told no because store policy only allowed cuts in 1-foot increments. Unfortunately, the employee making the cuts also had a very poor attitude and, in my opinion, went out of his way to do a careless job. I will be attaching pictures showing the different cut lengths from this order. While the cuts were being made, I asked another employee whether the special-color-matched deck screws required pre-drilling and, if so, what drill-bit diameter was recommended. He told me the recommended pre-drill size was 1.875 inches. He was otherwise very nice and courteous, but that answer was obviously questionable and did not inspire confidence in the product knowledge at the store. Maybe you will have a better experience if you are a contractor doing a lot of business with them, but as a DIY homeowner, my experience was extremely disappointing. Based on this experience, I would recommend that other homeowners consider shopping elsewhere. I expected better quality, better communication, and better customer service from 84 Lumber. Unfortunately, I did not get any of the three.

    Lowe's Home Improvement

    Lowe's Home Improvement

    (44 reviews)

    $$

    Everything was fine at Lowe's today. I did not give it a five star because they had the self check…read moreout lane open and they tried to get me to do it. I hate the self check out. I only go to the lines where a person does the check out. You should open more actual checkout lanes. There are so many people working there and yet you still have to wait to check out with only one lane open. Just my two cents. I always go to Lowes over Home Depot. But get another check out lane open.

    Bought an EGO lawnmower in Greece NY store, needed repair -- they don't offer any service, keep you…read moreon hold 5-10 minutes to let you know they have no recommended service centers. Receptionist was singularly moronic, probably just whom Lowes look for. There is a book, "Enshittification" by Cory Doctorow, describing the process wherein corporations first appeal to customers, then vendors, then employees, finally becoming indifferent to all, entering their "Extractive" phase, benefittting only shareholders. The book cites Amazon, but same with Lowes: all part of American decline. Remember when I would put up with lack of service for 'warehouse' price advantages -- which are no longer available. In 10 years these horrid stores will probably be replaced by data centers. Now 80, I will presumably be dead by then -- fortunately. I will try and live a useful, compassionate rest of life, as I assume a basic difference between heaven and hell is the absence or presence of such places as Lowes.

    Matthews & Fields Lumber

    Matthews & Fields Lumber

    (8 reviews)

    Charlotte

    We ordered a 30" x 80 framed solid wood door. The girl on the phone asked my husband what size…read moredoor he wanted and gave him their product number for it (nothing that meant anything to him and nothing that indicated she had gotten the order accurately). When it was delivered, it was a 32" door. When he called about it, he was told that they would order us a 30" door for half price delivered. BUT...no take backs and no credit for their mistake. Take your chances...make sure they get your order right or you will eat it! Oh, and then I called and left Mr. Matthews a message but no return call.

    I'm about to put a lawsuit in on Mathews & fields lumber co. They are taking forever submitting…read moreunemployment insurance claims paperwork and I want my back pay. I already got hired at three different jobs which I'm going to work all three cuz I'm a beast like that. 2 part times and a full time. At least 2 of them I'm taking for sure. but I want my back pay. Don't ever work for Isiah Bingham or his dad or that lumber yard they suck! After 10 months of all the overtime I worked in extra work I put in when no one else did And I couldn't even get a single dollar raise or even over any sick days or vacation. If there ever was a company that operated not by the books it's them. I swear I don't even think they have a book to go by. Either that or they lie on all their paperwork. And they should be safety audited. I got injured pretty much everyday because of unsafe working conditions and poor training. They treat their employees like crap and the other employees treat each other like crap and swear and yell and are completely unprofessional. I worked hard. Meanwhile, the lead on the truss table is always on his phone gets to take however many paid days off He wants and takes as long of breaks as he wants without any repercussions. He does not lead and he does not train or answer questions from his co-workers, just greets them with disrespect and arrogance. I voiced my concerns on safety and the mistreatment of each other there and was only met with confrontation and my supervisor even put his fists up and threatened me and told me to shut my mouth. They just wing it everyday. Lousy.

    Santelli Lumber

    Santelli Lumber

    (2 reviews)

    They say they will build a pole barn in 5 days. Let me just say I am going on 2 months of defects…read morebeing repaired because they sub out the work to some incompetent crews. Brian DeMello is a nice enough guy but they have zero project management oversight and they build shoddy pole barns. I will be spending most of my Summer fixing mistakes they made. They didn't bother to plumb the trusses when installed, and all of the purlins are crooked so all of the fastener lines are crooked and look like garbage and they won't fix them. They have replaced about a dozen panels they installed dented at this point, along with other material defects and still aren't done! Run, run, run from Santelli pole barn builders.

    Contracted and placed a large deposit with Santelli Lumber to build me a Pole Barn. My salesman was…read moreBrian DeMillo. Brian delayed multiple times the start date of the Barn after almost one year of delays I decided to write a letter to Art Santelli the owner. I got a reply from Marc Santelli claiming he is the president of the Company. Via email he decided to alter the original contract and made a large price increase and removed all the interior work that was to be done in the Pole barn per the original contract . He would only build my Pole barn if I signed his new revised contract with the large price increase and the original interior work eliminated. That is a Breach of Contract, so I filed A complaint with Better Contractors Bureau. BCB was able to get my deposit returned to me. For any business to do what they did to me speaks volumes of the type of people you are dealing with. Stay clear of this Company they are bad news.

    Wilcox Lumber

    Wilcox Lumber

    (2 reviews)

    I am torn between a 3 and a 4 for this review. Wish I could give half stars. Anyway, this store…read morehas just about anything a handy man could need, but the prices are a bit higher than at mass retailer stores like Loews and Home Depot. Also the hours are a lot different than those mass retailer stores as well. But you have to remember that you are in the heart of a tiny town called Naples. So, this is what you get. Upon entry you are greeted with a large moose head hanging on the right, and the register right in front of you. There is a bright red sign that says, "Welcome to your neighborhood do it yourself center". I stood there for a bit until a man behind the counter asked if I needed help. I declined as I was snapping photos and then off to join my father-in-law pick out some nails for some flooring. A nice woman there let us open the package and test them in a transition strip to make sure they were the right size. I thought that was a nice personal touch and overall great customer service. They have a private parking lot, but you have to be careful pulling out. Traffic coming from the left can often move fast. Also, this place is next store to Joseph's Wayside Market so on weekend I suspect a lot of their customer park here.

    I've been building a cabin over the course of the last few months in nearby Italy Valley. I've…read morefound the Staff at Wilcox to be very friendly and service oriented. Everyone, from Kurt, the Manager , to Morgan the delivery person, aim to please. I've struggled with coordinating the delivery times with folks from the Big Box stores but never at Wilcox. I ask them to deliver at a certain time and place and the material is always on site as requested. Kurt has been very helpful with pricing and the quality of the materials is excellent. I believe in supporting the local business establishments and sometimes that means paying a little more. But not with Wilcox, the pricing is very competitive and the service is superior, Tom Curtin

    SRS Distribution - buildingsupplies - Updated October 2026

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