I recently purchased an entry door, a fire door, and a sliding glass door from Rochester Colonial…read moreand couldn't be happier with the experience from start to finish. The sales team -- especially Mike G. -- was spectacular. They spent several hours with me over multiple visits helping me understand how to evaluate different options and ultimately recommending the best solution for my specific situation. I never felt pressured, only supported and well-informed. The installation experience was perhaps one of the best I've ever had with any home improvement company. The Rochester Colonial team was highly skilled, professional, and incredibly respectful of my home. Unlike other contractors I've used in the past, they used plastic barriers to wall off the work area so dust and dirt didn't spread throughout the house. They paid attention to every detail and even mopped the floor before leaving. The craftsmanship, professionalism, and customer care exceeded my expectations. I couldn't recommend Rochester Colonial more highly.

Great, friendly service! Recently, I stopped in to the Lyell Avenue store to ask about replacement…read morehardware for our storm door. Staff members dropped everything, looked up the door we purchased several years ago and found the parts to match, all at no charge. We continue to use Rochester colonial for all of our doors and windows; never disappointed with the product or service quality.

Wide variety of building products. Great customer service. Very helpful in general.read more

SRS Distribution locally known as B&L Wholesale Supply - Rochester FRAUD and borderline Identity…read moretheft!!! A salesman at the local office filled out a Application to open a business COD account for my business and HE SIGNED my name! This was done without my permission or knowledge. This was also done after i specifically told the salesman i was staying with my current supplier and not switching to his company. This was done while the salesman was on COMPANY time. Furthermore the manager admitted that this was done by his salesman!!! The manager stated to me in voicemail and to local police officer that "was a misunderstanding and will delete account" Typical Corporation management sweeping everything under the rug and "no big deal" attitude. Have it all in written documents, emails, texts and voicemails. Police report filed. BBB complaint, Attorney general consumer fraud department, SRS corporate office and Attorney to file suit will be coming Monday Morning. This is NOT legal or how business is conducted!

Friendly and helpful staff. Wood quality is top notch and better and cheaper than "premium" grade…read morelumber from the box stores.

I was looking for some wood planks for a DIY project the staff were extremely helpful even offered…read moreto help me if I were to come at a slow time they would cut the wood so I could transport it with my car. They were able to give me advice and also pointed me in the direction of other lumber yards for wood that they didn't offer here, great selection and great service.

Lowes has gone down hill the past 5 years, I have spent over 30k there last year and 15 already…read morethis year and have had have many problems. No workers most of the time when you go there, spending hours at the pro desk and on the phone trying to get orders right...And what business in 2026 does not have BAGS? I walk out of there dropping things through the parking lot on my way to my car because they wont spend money on bags for their customers..... this place is a joke. I will and have been using other stores for my business needs the past 3 moths with less problems, the other businesses have BAGS, i don't have to juggle items trying to get them to my car.

I only wish I had the perspicacity to read the poor customer reviews on the Greece, NY Lowes store…read more We would have never spent over $10,000 for our new home had we known how abjectly they are reviewed by customers. They should be ashamed! We purchased tile, plumbing and electrical fixtures, ceiling fans and appliances among many other items. As a result of the horrific experience we endured, I am woefully disappointed with the entire circumstance surrounding our purchases. I wish I had told them to tke everything back. I am a disabled Marine Corps veteran who has patronized Lowes over the past forty-plus years due to the fact that they advertised long ago that they were an organization founded by a WWII veteran and that they promoted and honored veterans for their service. At the time, they were the only hardware-type store that offered a discount to veterans. As a licensed master electrician for over 40-years, I've frequented Lowes for electrical supplies and power tools ever since. This was a bizarre experience. It took three trips and untold hours and hours on the phone just to have our appliances delivered and installed. In the end, they failed miserably. The first two personnel who came to our house, failed to install the appliances as required. Appliances were brought over a two day period and neither personnel installed what they were here to do. They showed little to no respect for our newly built home and left damage to the walls of the laundry room. Our asphalt drive was just installed. There were traffic cones and a red ribbon at the end of the drive indicating to not travel on it. One crew ran the cones over parking their delivery van on the driveway we hadn't even parked on yet. Issues began almost immediately. Lowes restocked the extensive tile order I placed and paid for before it could be picked up without notifying me or offering a refund. We were 400-miles away at the time. As a result I had spoken with several assistant managers who agreed to hold the tile until pickup. Several because they continued ot nitify me to pick up the tile. They restocked nonetheless. Nobody notified me. It took hours to choose mathcing tile that was in stock. Additionally, for our appliances, we had chosen a future delivery date upon purchase but continued to be notified that they wanted to prematurely deliver and/or install appliances when the house wasn't ready. It took hours and hours on the phijne with Lowes and CRSC, the 3rd party installers to resolve the delivery issues. leIn addition to hours spent on the phone between Lowes and CRSC, the installation company, we were required to be present at the house three times before we even owned it. Each time was another debacle. It was as if we were dealing with a third-world company. Communication is terrible at best. Personnel sent to install appliances were incompetent. It took hours on the phone to get them to install pedestals purchased with the washer/dryer. In the end, they're fastened crookedly and they failed to level them. This disabled Marine veteran had to crawl on the floor to perform what should have been done by installers. It is extremely difficult for me to get down on the floor and get back up afterward. As a Marine veteran, I do chain of command. Throughout the entire ordeal, I made several attempts to reach the store manager. He was never available and never called me back regarding the installation debacle. Neither did several assistant managers I subsequently left messages with. Lowes Executive Customer Service was useless and obtuse. Interaction with that person was incredibly frustrating. She repeatedly indicated that she called or emailed us when we had no evidence of such. In my opinion, she should not be in that position. Throughout the entire ordeal, she failed to resolve anything. I even wrote the CEO, Marvin Ellison but he too has ignored several emails. He's also been cc'd in emails to customer service in case he wants to say he didn; t receive them. He should be immensly concerend with the terrible experience we had. Bottom line, he doesn't care that his organization is inept.? I have since visited the Greece Lowes store. Has anyone from corporate ever visited that store? The store is filthy with associates openly engaged in personal phone conversations and others just standing around. I now understand why the organization funcitons so ineptly. In closing, I take particular offense to companies that batten upon a military association and claim to support veterans. Lowes has abjectly let this veteran down. I would not recommend my worst enemy to patronize them and after a forty+ year relationship, I will never step foot into a Lowes again. I will continue to reiterate the horrific experience we had to anyone who will listen. Shame on Lowes! This was a nightmare. Obviously, I am limited with this review but I welcome someone in a position to remedy the very poor experience we had, to contact me. They know who we are.

I am very disappointed with my experience at 84 Lumber last weekend. I went there hoping to find…read morebetter-quality materials and more professional and knowledgeable employees than I typically encounter at the local big-box stores. Unfortunately, neither was the case. The pressure-treated boards are stored outside in the parking lot, and the majority of the boards I looked at were bent and twisted. I purchased a couple hundred dollars' worth of pressure-treated lumber from 84 Lumber, but chose to purchase the rest from Home Depot. I'm very happy that I did. I also special-ordered a small amount of Trex decking and asked if it could be cut into shorter lengths so I could transport it more easily. I was told that this would be no problem, but that cuts could only be made in 1-foot increments. I was also told the material would take approximately a week to arrive. After waiting a week, I went to the store to check on the order and was told that the order had never actually been placed and that I would have to wait another week. I had taken a week off from work specifically to build this deck, so this mistake delayed the completion of my project by another week or more. I eventually received a voicemail saying the material had arrived and was ready for pickup. I went to the store on Saturday morning, only to find that the material had not been cut yet. Two of the boards I ordered were 20 feet long. I understand that decking boards are often slightly oversized, so I asked if they could be cut in half at 120.5 inches so I would have two 10-foot boards, which was what my project required. I was told no because store policy only allowed cuts in 1-foot increments. Unfortunately, the employee making the cuts also had a very poor attitude and, in my opinion, went out of his way to do a careless job. I will be attaching pictures showing the different cut lengths from this order. While the cuts were being made, I asked another employee whether the special-color-matched deck screws required pre-drilling and, if so, what drill-bit diameter was recommended. He told me the recommended pre-drill size was 1.875 inches. He was otherwise very nice and courteous, but that answer was obviously questionable and did not inspire confidence in the product knowledge at the store. Maybe you will have a better experience if you are a contractor doing a lot of business with them, but as a DIY homeowner, my experience was extremely disappointing. Based on this experience, I would recommend that other homeowners consider shopping elsewhere. I expected better quality, better communication, and better customer service from 84 Lumber. Unfortunately, I did not get any of the three.

I love this establishment! The food is absolutely amazing! Every time I walk in there, the staff is…read moreso friendly, and is always willing to help and get me what I need, and fast! I am so glad this establishment exists, and it is a wonderful addition to the community!

We ordered a 30" x 80 framed solid wood door. The girl on the phone asked my husband what size…read moredoor he wanted and gave him their product number for it (nothing that meant anything to him and nothing that indicated she had gotten the order accurately). When it was delivered, it was a 32" door. When he called about it, he was told that they would order us a 30" door for half price delivered. BUT...no take backs and no credit for their mistake. Take your chances...make sure they get your order right or you will eat it! Oh, and then I called and left Mr. Matthews a message but no return call.

I'm about to put a lawsuit in on Mathews & fields lumber co. They are taking forever submitting…read moreunemployment insurance claims paperwork and I want my back pay. I already got hired at three different jobs which I'm going to work all three cuz I'm a beast like that. 2 part times and a full time. At least 2 of them I'm taking for sure. but I want my back pay. Don't ever work for Isiah Bingham or his dad or that lumber yard they suck! After 10 months of all the overtime I worked in extra work I put in when no one else did And I couldn't even get a single dollar raise or even over any sick days or vacation. If there ever was a company that operated not by the books it's them. I swear I don't even think they have a book to go by. Either that or they lie on all their paperwork. And they should be safety audited. I got injured pretty much everyday because of unsafe working conditions and poor training. They treat their employees like crap and the other employees treat each other like crap and swear and yell and are completely unprofessional. I worked hard. Meanwhile, the lead on the truss table is always on his phone gets to take however many paid days off He wants and takes as long of breaks as he wants without any repercussions. He does not lead and he does not train or answer questions from his co-workers, just greets them with disrespect and arrogance. I voiced my concerns on safety and the mistreatment of each other there and was only met with confrontation and my supervisor even put his fists up and threatened me and told me to shut my mouth. They just wing it everyday. Lousy.

We rented a power washer and all went well. The guy on the phone/at the front desk (John?) was…read moregreat, the guys who loaded it into our truck was great, the reservation and payment went smoothly, and the power washer worked as though it was brand spanking new.

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