Recently visited Floor and Decor for the first time and am now completely obsessed! After so many…read moredisappointing experiences with Lowe's and Home Depot, it is so refreshing to know there is an option with better selection, higher quality items, and superior customer service. We purchased three different types of tile for a bathroom renovation as well as other necessary elements for the project and the sale's associate was so beyong knowledgeable and helpful without missing a beat! She was so great to work with. It is so hard not to spend money in this store, I had to force myself to only look at the tile I came in for because I probably would have wanted to return everything else I'd already bought elsewhere.

Catherine Couture is the design consultant at Rochester's Floor and Decor near Marketplace Mall…read more She is fabulous! She helped me plan a bathroom long distance--it's in California--and figured out how to work with a Floor and Decor out there. She has great, creative ideas. Most important, she is attentive to detail and terrific on follow-through. I hope that her employer recognizes what an asset she is to their business.

Atlantic Granite & Marble was wonderful! We initially had countertops installed by a solid surfaces…read morein Henrietta. They installed 2 completely different countertops in our kitchen and then were unable to replace the countertops with what we ordered. Atlantic Granite came in and installed exactly what we wanted without doing any damage to our walls. After the solid surfaces debacle we were so discouraged. They exceeded all of our expectations. We love our new kitchen!

I am sorry but 5 Stars is just not enough for my rating. Our new kitchen countertop is beautiful…read moreand now makes the kitchen beautiful. Our installers Doug and Eddie were professional and made sure there was no mess when they completed the job. Atlantic Granite and Marble is a family owned business which in my eyes is the way to go in business today. Yelp, 5 Stars is Great, 10 could describe my rating on this company.

Sarah Scott at Wonder Shower and Bath followed up with me after seeing my negative review. My…read moreinitial review was that Kevin and his brother installed my beautiful shower to bath conversion, but their managers, Matt and Bryan, never followed through on getting quotes to me to install the floor, so I had a $13,000 shower with a dilapidated 1952 floor. Fortunately for Wonder Shower and Bath they have Sarah Scott who is amazing at following up with customers, and she got me the quote I waited 7 months for, and my beautiful, white floor is now installed! Sarah followed up with me today to see how the install went. I let her know the flooring that Butch and Tim installed is WONDERful, but the beading around the toilet is not great, and that my toilet now runs sometimes. Those are things I can deal with, but Sarah said she's going to have the Rochester team correct those issues this week. Thanks to Sarah Scott at Wonder Shower and Bath, I highly recommend them, and they've gone from 3 stars to 5 stars in my book!

Wonder did a fantastic job with my parents new walk-in shower. It was a challenge getting…read moreeverything into place due to the small working space but they handle it very well. Butch and his team were very knowledgeable and attentive in every detail and the project was completed ahead of schedule.

I'm not exactly sure why there are negative reviews for McKenna's but, I've used them for a total…read morebathroom remodel and new kitchen counters. I did the demo and the install of the bathroom mysef. The supplys were of high quality and the customer service was very good. The kitchen counters (Granite) and new sink and faucet were all of the highest quality also. They have their own professional counter installers which I never could have done myself since they were granite. They installed the under mount sink. I installed the fauctet. The two sales people I dealt with were very accommodating and very helpful. Thank you McKenna's

Exceptional sales and install staff. Very pleased with everything and highly recommendread more

Our experience with Sam, Dave and Ali went beyond my expectations. Working with Sam to chose the…read moregranite for our kitchen counters was so helpful. He answered all of my questions, took the time to show me various samples, and provided his expertise on various materials and finishes. Ali worked with us to show us the exact granite pieces that would be used for the counters. It was great to physically see the piece but also have a rendering of how the granite would appear on the counters. Dave answered all of our questions when they came to field measure and provided guidance on the island counter size. The installers were amazing. I could not be happier. As stated in a previous review I am very hard to please and I am in love with our counters. You wont regret going with NAS!!

I am not going to go into a long review because it is not necessary. We were looking to have new…read morekitchen countertops installed and visited several installers. We decided to go with North American because of people we know who had used them and due to a contractor, I know who, recommended them highly. I have been in the construction business for over 40 years and all I can say North American did a fantastic job. The countertops are beautiful and the craftsmanship exceptional. The crew was fantastic and very professional. I could have not asked for a better job to be done. Most importantly, my wife was very pleased. You will not go wrong using North American.

We chose Kitchen Express II when we wanted to renovate our small kitchen. Their quality products…read moreand design recommendations they came up with were really outstanding. We feel that they made the best possible use out of our space. Something we had really been struggling with while staying within our limited budget. Brian oversaw every aspect of the installation to make sure that every detail was exactly as we wanted. We highly recommend Brian and his crew of high quality skilled installers, they take pride in their work. Kim & Gary Butler, Henrietta NY

My kitchen was supposed to take one week to complete. It took 4 months to reach the point it is at…read morenow and after pulling teeth just to get it to this point, it would seem Kitchen Express II has abandoned the idea of having a satisfied customer or properly finishing my kitchen. My contact there began avoiding my phone calls, more so than usual after the problems began. If that doesn't speak of the professionalism of this outfit, I don't know what does. There is no reason my kitchen should have taken this amount of time other than sheer incompetence and absolutely no attention to detail. The process has been a nightmare and I have received no apology of any sort from Kitchen Express II but I would expect nothing less of them given their track record thus far. After multiple calls on a day that my contact quite obviously refused to answer or call me back (and the person in question WAS in the office), I did finally receive a phone call from the owner claiming he "couldn't do anything else for me". I guess it was my fault that his incompetent employee measured incorrectly, ordered the wrong parts THREE times and the installer tried to pass off shoddy and hurried craftsmanship as "the way it's supposed to be". Apparently he was doing me a big favor by actually fixing the problems his employees were responsible for. What Kitchen Express II has done for me is give me multiple headaches, a ton of lost time and massive inconvenience for 4 months. As I pointed out above, many mistakes were made through-out this debacle with wrong parts being ordered several times, poor measuring which resulted in a less than desirable look and towards the end, sloppy and hurried craftsmanship as the contractor obviously just wanted to finish. My patience has been tried to the point of wanting to explode and I am normally a very laid-back person. I have come to accept some of the slightly less noticeable mistakes in an effort to draw this painful process to a close. Sadly, it is now certain that I will have to live with some of the larger mistakes as well. Needless to say, I would avoid Kitchen Express II like the plague for any sort of work in your home unless you're a masochist that enjoys incredibly frustrating, long, drawn-out home remodeling projects that result in a "mostly ok" finished project.

Gary is so easy to work with! He responded quickly with a base quote for a bookshelf, and was…read morewilling to meet with us to get a good idea of what we needed in a bookshelf for our living room. We ordered a large bookcase with uncommon specifications and were slotted for design and build pretty quickly. Gary tackles projects in the order he receives accepted designs, and was able to complete our custom shelf unit in only a month. The cost is for materials and a little extra, and is so affordable for such a great product. We are definitely going to recommend Gary whenever someone is looking for straightforward wood furniture to fit a space they've been having trouble filling. Thanks, Gary!

We had Walsh Concepts install an awning and shade for our pergola. Steve was great to work with and…read morehas great follow through. We love our pergola now since we really have some shade Now!

I rarely write reviews for services of any kind, but my experience with Walsh Custom Concepts was…read moreso exceptional that I felt compelled to share it with anyone thinking of upgrading their outdoor space. I hired Steve Walsh and his crew to build a new deck, and outdoor kitchen. There are several reasons I would hire Steve and his crew again in a heartbeat, listed here in no particular order: 1. Steve does what he says he is going to do, and does it when he says he will. From my very first contact with Steve, he has delivered on every commitment he made. Whether it was showing up to our first appointment on time, getting a quote to me, or showing up to do work. 2. Steve communicates extremely well throughout the project. From start to finish, Steve always returned my phone calls, texts and emails. He never once left me hanging when it came to any project related questions I had. 3. Steve and his crew take a team approach to projects, offering advice and listening to customer input. The design process for our project was collaborative in nature, resulting in a finished project that far exceeded our expectations. 4. The quality of work is excellent. From the materials used on the job, to the methods of construction, the entire Walsh Custom Concepts team sets a very high standard, and meets that standard without fail. The proof to me was the day I had my first gathering on the deck and all of my very fussy, do-it-yourselfer friends were blown away by the quality of the work. 5. The owner is the guy doing the work. The first day I met Steve, he showed up with his job trailer in his work clothes. I immediately knew that the guy making the promises was the guy who was going to have to deliver on them. It gives you great comfort making that sort of investment knowing that. 6. Steve and his entire crew are just plain great people. I work near home and came home for lunch every day throughout the project. Every day without fail, the crew would take the time to answer my questions and put up with me watching them work. I appreciate their patience with me throughout the project. Usually, in the best of circumstances, dealing with a contractor on a major construction job for your home can be stressful and nerve wracking. I can honestly say that the entire process of building our dream deck and outdoor kitchen was a pleasure from start to finish, largely due to the diligence, skill, and professionalism of Walsh Custom Concepts. Thinking of a deck or outdoor kitchen? Look no further!