We used Empire Fabricators for two small projects: a couple pieces of custom laminate for a laundry…read moreroom and a granite countertop with undermount sink for a powder room. I installed the laminate, they installed the granite countertop. We were pleased with the people we dealt with -- starting with Mike Cusimano (the owner) Susan in the showroom, the guys in the granite shop and the installers. I have high expectation for workmanship and customer service; I was impressed with these folks and would use them again. The guys in the granite shop added value by suggesting we consider a larger sink than our original selection, and worked with us to chose the section of the granite remnant to cut for our installation. My understanding is that most granite shops have remnants available for small projects but these folks treated us newbies with patience, explaining the process and didn't rush us thru the selection process. Their installer prepared templates for both countertops and allowed us to supply an additional curved template for the front edge of the granite top. The installers were working in tight quarters but they handled the situation well and they put down furniture pads to protect the flooring surfaces. (A little overkill for our situation, but a great work practice.) They were easy to do business with as well. They quoted the job prior to final selections, we clarified a couple points and they billed us per the quote. They were upfront about services that might entail additional charges (different types of edge profiles) so there were no surprises on the bill.

I will never go anywhere else. No handy man can do the job…read moreas well as they do. And Gurantee Warranty for the work and material. I had Alan the one man show gutted the whole Kitchen from the 60's Dark and dreay to New and Bright. Might cost more doesn't matter when your paying for Quality. The minute you walk in they are there to help and guide you through your design. No pressure Customer service is the best. Its not always about the money. Its how happy and satisfied you are at the end .

Emma Ludwig is amazing! She was a valued team member for our kitchen demo/remodel which led to our…read morebathroom demo/remodel. Great ideas, resourceful and have highly recommended her (& Ferguson) to friends & family! We'll continue to use Emma's expertise in the future. Thanks, Emma!

Ferguson has a great showroom and a lot of products to…read morechoose from and that's about all I can say good about them. I would never shop here again after my experience today. I had an entire kitchen quoted and ended up only pulling the trigger on just an oven. I'm now very glad I didn't buy the rest from them. First, we discussed in the showroom about the struggle of delivery we had in the past, so I know for a fact we discussed delivery terms with the sales women. Fast forward to today our oven gets delivered at 7am (were told between 8 and 10) and the guy says he doesn't go inside houses. How exactly are you supposed to offer delivery and not go in the house? He ends up dropping it at our back step outside and its supposed to rain today. So now we both have to take time off work and struggle moving this oven by ourselves before it downpours. We called and got forwarded to about 5 different people, only to be told there's nothing they could do. I brought up the fact that this is definitely something we discussed at our appointment to which I was dismissed and told "that's just their policy". I find that asinine, god for bid they had an elderly customer... How does a company selling appliances have that type of policy? With an upcoming remodel, they lost out on a good opportunity. I will never buy from them again, and I would NOT recommend them to anyone.

The best!!!! Rochester Bath & Kitchen were EXCELLENT. Very professional, expedient, responsive,…read moreand on time start and finish.

we had one of our bathrooms done completely and were so pleased with quality products as well as…read moreassistance in picking out materials with don and craftmanship and knowledge from mike,nick, and sean we had our second bathroom done 8 months later .they are gorgeous! when we had 3 small issues with shower dorrs mike and crew came ,fixed and completed job to our satisfaction,with knowledge of their products. they were great at being professional as well as respectful with cleanup thank you guys GR

We hired McKenna's to remodel our kitchen. Everyone we worked with was professional and they did a…read moregreat job working with the design we thought up. We are very satisfied with their quality of work and communication throughout the whole project. We love our new kitchen and happy we chose to work with McKenna's!

Excellent service from installer Jimmy. Took the time to install a difficult sink perfectly. My…read moremother enjoyed talking with him, he answered all her questions. Above and beyond. When to drain stoppers did not match one was brought to the house immediately. Thank you again will be doing business with you in the future

I used Tile Creations for my kitchen renovation , and two bathroom renovations. My observation:…read more Valerie's selection is outstanding. With all respect to big-box stores, you won't save money there. You'll get boring uninspired products. Besides fabulous products, Valerie and her designers are quite skilled. Our master bath turned out so stunning we got $10,000 over asking price several years ago when we sold in a " blah" real estate market. Our remodeler suggested another tile store. After ten minutes my wife said "Why are we even here?? What you brought home from Valerie's is way nicer". Her prices are very fair, by the way.

We have redone our kitchen and master bath in Cambria quartz, a beautiful material that requires…read morelittle upkeep (no sealing). We recommend working with Mary Lou to make arrangements; she is professional and very helpful. The installation was done on time and seamlessly (in every sense of the word). We would recommend them to anyone! We also did two small jobs using granite from the remnant area (they don't install these) and got two good deals.

absolutely fantastic really good quality and service- would…read moregive them 6 stars if I could. no fuss, no mess, really quick, would always chose them in the future

Several years back I purchased a granite vanity top (with porcelain sink) for our bathroom. We…read moreprocrastinated installing it and then decided to sell the house. The vanity top traveled with us to the new home. Of course, as life would have it, the top did not fit in any of our bathrooms. The granite was very light in color, and looked similar to marble, so I held on to the top in the hopes that we could use it in a future remodel. Just for kicks I called Upstate Granite to see what the cost would be trim the the top to fit. The receptionists answered a few of my questions and then passed me on to a gentleman. He asked me very specific questions and gave me a quote over the phone. He told me if I dropped it off that afternoon, it could be completed by the following day. After chatting with the husband and and making further measurements, we realized more trimming would need to occur. We took the top over. The same guy (sorry, I can't remember his name) was available. He asked questions to get the full scope of the project, then advised us on the best solutions. He did end up trimming and polishing the top for us -- in less than 20 minutes. The piece is now installed and looks great! I can't compare prices, as Upstate was the only granite company I called. Their showroom is quite attractive, so I imagine I could have found a smaller place, with less overhead, to do it for less. However, I was pleased and would most likely return to them if I had future granite/marble needs.

We wanted an 8 ft. Piece of granite without a seam for our island. There are seven stairs on the…read moreoutside of our house to reach the second floor kitchen. We tried a couple of other companies, but could not get it without a seam right down the middle ! Then we went to Upstate; they looked at our drawing and said 'no problem'! We were elated! One week later, they delivered our granite top (jn one piece) through snow at our house and up the seven stairs! Their crew of 4 healthy men did a fantastic job...it is beautiful!!! Last, but certainly not least...they gave us the best price. THANKS UPSTATE GRANITE!!!

I'm not exactly sure why there are negative reviews for McKenna's but, I've used them for a total…read morebathroom remodel and new kitchen counters. I did the demo and the install of the bathroom mysef. The supplys were of high quality and the customer service was very good. The kitchen counters (Granite) and new sink and faucet were all of the highest quality also. They have their own professional counter installers which I never could have done myself since they were granite. They installed the under mount sink. I installed the fauctet. The two sales people I dealt with were very accommodating and very helpful. Thank you McKenna's

Exceptional sales and install staff. Very pleased with everything and highly recommendread more

Our experience with Sam, Dave and Ali went beyond my expectations. Working with Sam to chose the…read moregranite for our kitchen counters was so helpful. He answered all of my questions, took the time to show me various samples, and provided his expertise on various materials and finishes. Ali worked with us to show us the exact granite pieces that would be used for the counters. It was great to physically see the piece but also have a rendering of how the granite would appear on the counters. Dave answered all of our questions when they came to field measure and provided guidance on the island counter size. The installers were amazing. I could not be happier. As stated in a previous review I am very hard to please and I am in love with our counters. You wont regret going with NAS!!

I am not going to go into a long review because it is not necessary. We were looking to have new…read morekitchen countertops installed and visited several installers. We decided to go with North American because of people we know who had used them and due to a contractor, I know who, recommended them highly. I have been in the construction business for over 40 years and all I can say North American did a fantastic job. The countertops are beautiful and the craftsmanship exceptional. The crew was fantastic and very professional. I could have not asked for a better job to be done. Most importantly, my wife was very pleased. You will not go wrong using North American.

Based on my description when I phoned in, Brent came ready with the exact part to fix my oven. He…read morewas awesome and walked me through everything he was doing with the repair. The whole thing took less than 30 minutes, and the price was much less than I anticipated. In fact, their service call rate is quite a bit lower than any of their competitors I contacted. Next time I need an appliance repaired, I'm just calling Rochester Appliance.

Dated review but from about a month ago, washer was acting up and not working right, after…read moresearching for repairmen I settled on Rochester Appliance. Spoke with both Rebecca and Holden by phone for scheduling and worked with the tech Trevor, for repair work. Trevor made several trips, and for (I think around $300.00) the washer was back up and running. Took less than a week for a new computer board but everything was explained to me well. Am relieved to have it back up and running since it's only a few years old (new from box store). Will definitely be using them in the future for any appliance repairs. Thanks for help :)