I finally made it for a visit, and on Small Business Saturday no less! Before heading over, I…read morecalled to check if they had what I was looking for--and they did. The person who answered was very helpful, which was a big plus. The entrance is on the side with the small parking lot. Once you walk in, the store seems to go on and on. They've got everything you could need for home improvement projects, even the smallest ones. The staff on the floor were friendly and knowledgeable--another big plus. I liked the idea of supporting a local business for what I needed instead of going to a big-box store. That said, you might pay a little more for some items. I'm also thinking of calling to see if they offer knife sharpening--another local hardware store I know does this. The inside is just what you'd expect from a hardware store: neat, tidy, and well-organized. Definitely worth a visit! Parking can be tricky, with a small lot and some street parking available.

They are always so nice and helpful ! Everything I need is right there and around the corner from…read moreme!

I just wanted to comment on how great it is to have a hometown hardware store in our town. They're…read morehelpful, knowledgeable and you get to shop locally. With gas prices rising, let's utilize our hometown, local stores.

A real hardware store!! The personnel have always been helpful in getting what I need in the line…read moreof tools and/or parts. Prices are competitive with the big box stores, but don't have that overwhelming feel. They have recommended local trades people when the job is more than I expected.

Staying local and shopping small businesses has become a priority. Fairport Hardware had everything…read morewe needed to prime and paint and was happy the items were still competitively priced! Extensive inventory but less overwhelming than a big box warehouse. They also have rentals!

My son dropped of 2 window screens to be fixed. He picked them up the following day unfortunately…read moreone of them was not fixed, when I returned to the store the employees were rude and literally called me a liar. Telling me it wasn't the same screen. I have given them a lot of business over the years but will not set foot in the establishment again. Trying to help out small businesses and get treated like that, they are no different than the big corporations.

I've reviewed this place before, and it's still such a great little hardware store. I've picked up…read moreall sorts of things here like nails, WD-40, and random odds and ends. I recently learned from an online friend that they also sharpen knives! The prices are fair, and depending on the day, they can have them ready in about an hour (sometimes even faster), which beats waiting days like other spots. A few times a year, usually around the holidays but sometimes other times too they run a buy-one-get-one-free deal. Definitely worth checking out, but I'd give them a quick call first to confirm when it's happening. They also have a punch card program, and I grabbed a knife bag for $5 that's totally worth it. All in all, it's a solid neighborhood hardware store-with friendly staff, fair prices, and plenty of parking in the strip mall area.

Very helpful, friendly people. I went there for some complicated key duplication and they easily…read morehandled it. The store itself is charming and well-stocked. A go-to kind of hardware store.

I try to shop locally and avoid the big chain stores, but I think I have reconsidered after dealing…read morewith Hep in Canandaigua. I was replacing the railing on my front porch and, indeed, they had what I was looking for. I was given a quote after giving them exact measurements. So I asked my contractor to go and pick up the materials needed - quote in hand -! . He calls me to tell me that it would be $300 additional PLUS a 3% charge for using my credit card. WHAT? Contractor told me that the additional cost was for brackets - which I was specifically told were included in the original estimate. So we went from $580.- something to $888.85. I was forced to go ahead with it since now I have no railing and it is a dangerous situation. NOT HAPPY!

Never shipped here. Probably won't based on 1 delivery driver. Jan 28 near lunch time 12 noon…read more Speeding. Passing irresponsibly after tailgating on icy roads with heavy equiewuiomentmt on a large vehicle.

I just spent an hour searching for two items at the Canandaigua Lowes using their app which…read moreindicated that it was in stock and provided an aisle and bin number. Needless to say, neither were at the location specified and it appears that they may not be in stock. The person who is in charge of the department was missing and the person I did find was unable to locate the items. The app is almost totally useless if the store management doesn't keep it updated and accurate. So, after significant frustration and time wasted I'm ordering the items from Amazon. John

Dave and Linda took the time to make sure that we had the correct battery for our new mower. He…read moretook the time to show us how to properly insert the battery. I want David's manager Jeff to know how much we appreciated his excellent customer service! David and Linda are always professional and knowledgeable!

I had ordered an item online and picked up in store. When I picked up, I asked the employee if he…read moreneeded to do anything to finish the sale. He said no. Two days later, I got notice that I needed to pick up my item. I went in because I had ordered a second identical item from another local TSC store, wondered if possibly it was a duplicate order. It wasn't, there wasn't an additional item waiting, and a couple of the staff members got a little porky with me, practically accusing me of trying to pull a fast one. I explained that they may want mark my purchase as completed so the item could be taken out of inventory. I was a retail manager for years and I know what it's like having to try to explain shortages to district managers! Obviously they didn't because I was able to order and pay for the item again today, asking for in store pickup. It's something that I use frequently so it's not a purchase I made simply to prove a point. It is the only one (supposedly) in stock. Time will tell. Honestly, the current management is more interested in hanging out and chit chatting with their staff than actually helping customers. I will say there are a couple of outstanding cashiers who are always smiling and friendly - you go, girls!

I was inquiring about trellises for my garden. I was shown the various types and what they are…read moreused for. Spent his time and explained everything clearly. Did not rush through explanation. Very helpful.

My husband had his beautiful shiny red snow plow (that he kept covered in our attached garage for…read morethe ten years we've owned it), picked up by Brodner's to have the starter changed. We kept calling and calling to see if it was ready, to get it back, but it was never ready. Finally, they said since it was summer, and they were doing so many lawn mowers that people needed right away, would we mind waiting? To be agreeable, my husband said sure. In the Fall, we were delivered, when neither of us was home to receive it, "our" snow plow- except it wasn't ours. It was the same brand and type of plow, but it was rusty and dented, with old rusted wheels, and ours was sparkly brand new- looking. My husband called to try to get our rightful plow back, and they said it was ours. It is not! BEWARE! Keep your model number number handy, if you need a repair, so you can identify your equipment! I am fair, and to be fair, this rusty snow plow does start up and run. But it's still not ours. I wonder who has ours...

Excellent service and parts availability! Head mechanic is an asset! Parking can get a little edgy…read moreon Saturdays.

My significant other and I were recently shopping for larger toolboxes and had some questions…read moreregarding the store's credit card options. Unfortunately, our experience with one of the associates was less than satisfactory. A shorter, blonde woman responded to our inquiry by tossing a card pamphlet onto the counter, telling us we had misread the sign, and suggesting we find the information ourselves. Her dismissive attitude and condescending tone made us feel as though we were being treated as incompetent. While I understand that employees may have busy days, treating customers with respect and offering assistance is crucial. I would recommend avoiding this particular associate if you're looking for helpful and friendly service. Best suggestion go to the GENEVA location for best service!

Charged sale tax on non-taxable purchase even though he was told. Two women were sitting on the…read moreside wall that were training him, check out took forever! Found out the next day that I was charged sales tax. Called the store talked to some guy said bring your sales ticket in and we will make it right. Went to the store a week later, three women standing to the side talking I asked is the store MGR here, one of the women said I AM THE MANGER WHAT DO YOU NEED! I explained the problem she said WE WERE TRAINING NEW HELP AND YOU NEED TO BE MORE UNDERSTANDING like it was my fault for the mistake. She took for "E V E R" to refund my sales tax money and at the end she said you are tax exempt! I said "OH REALLY! A month later was in another Harbor Store Geneva, NY and during check out I was talking to the cashier about the sales tax problem at Harbor Freight store in Canandaigua and she actually apologized for the way the manager in the Canandaigua store acted. I told her it wasn't her fault she said I know but that's not now we treat our customers either we have Mennonites in here all the time and we all know they are tax exempt. The long and the short of this experience is the refund in that Canandaigua store was around $60.00 and change "BUT" you know I can't write it off on my taxes as an expense because on that sales ticket it says (R E F U N D) $60.00 and change even though I spent will over $600.00!