They said they were going to send me a label to immediately return something I cancelled before it…read moreshipped or was received. They said well we can't cancel it but we will send you a label to immediately return it for a full refund. I get $5.95 ! I contact them over and over and they give me some story about it being listed as something called a call tag and not their issue so I don't get my money back. This is complete nonsense and a scam. I want recourse!! They are getting all the bad publicity I can think of.

BUYER BEWARE BEDBUGS AT BED & BATH in Henrietta!…read more Recently bought pillow on clearance at store closing sale. My daughter disapproved; recommended I seal in a plastic bag and not take into the house as it was display merchandise. So thankful I did!!! I went to get it today and yes...lots of tiny black and brown signs of critters! I called store to alert them and that I want to return. The mgr just said could not have come from their store, must have come from my car and just kept repeating sale items are "BUYER BEWARE"!!! So please be advised...wash and dry thoroughly with HOT water any purchases already made do the sealed white/clear plastic bag check on pillows and material goods! I threw it out and am now having my car interior steam cleaned! What a sale deal!

We chose Kitchen Express II when we wanted to renovate our small kitchen. Their quality products…read moreand design recommendations they came up with were really outstanding. We feel that they made the best possible use out of our space. Something we had really been struggling with while staying within our limited budget. Brian oversaw every aspect of the installation to make sure that every detail was exactly as we wanted. We highly recommend Brian and his crew of high quality skilled installers, they take pride in their work. Kim & Gary Butler, Henrietta NY

My kitchen was supposed to take one week to complete. It took 4 months to reach the point it is at…read morenow and after pulling teeth just to get it to this point, it would seem Kitchen Express II has abandoned the idea of having a satisfied customer or properly finishing my kitchen. My contact there began avoiding my phone calls, more so than usual after the problems began. If that doesn't speak of the professionalism of this outfit, I don't know what does. There is no reason my kitchen should have taken this amount of time other than sheer incompetence and absolutely no attention to detail. The process has been a nightmare and I have received no apology of any sort from Kitchen Express II but I would expect nothing less of them given their track record thus far. After multiple calls on a day that my contact quite obviously refused to answer or call me back (and the person in question WAS in the office), I did finally receive a phone call from the owner claiming he "couldn't do anything else for me". I guess it was my fault that his incompetent employee measured incorrectly, ordered the wrong parts THREE times and the installer tried to pass off shoddy and hurried craftsmanship as "the way it's supposed to be". Apparently he was doing me a big favor by actually fixing the problems his employees were responsible for. What Kitchen Express II has done for me is give me multiple headaches, a ton of lost time and massive inconvenience for 4 months. As I pointed out above, many mistakes were made through-out this debacle with wrong parts being ordered several times, poor measuring which resulted in a less than desirable look and towards the end, sloppy and hurried craftsmanship as the contractor obviously just wanted to finish. My patience has been tried to the point of wanting to explode and I am normally a very laid-back person. I have come to accept some of the slightly less noticeable mistakes in an effort to draw this painful process to a close. Sadly, it is now certain that I will have to live with some of the larger mistakes as well. Needless to say, I would avoid Kitchen Express II like the plague for any sort of work in your home unless you're a masochist that enjoys incredibly frustrating, long, drawn-out home remodeling projects that result in a "mostly ok" finished project.

I'm not exactly sure why there are negative reviews for McKenna's but, I've used them for a total…read morebathroom remodel and new kitchen counters. I did the demo and the install of the bathroom mysef. The supplys were of high quality and the customer service was very good. The kitchen counters (Granite) and new sink and faucet were all of the highest quality also. They have their own professional counter installers which I never could have done myself since they were granite. They installed the under mount sink. I installed the fauctet. The two sales people I dealt with were very accommodating and very helpful. Thank you McKenna's

Exceptional sales and install staff. Very pleased with everything and highly recommendread more

Vella just completed a complete renovation of our kitchen. The project started with Steve and Dave…read moreat Vella's showroom. With their expertise they helped us design and coordinate features we liked. The renovations were completed by Ron and Nick. We could not have had a better team. Their expert attention to detail and willingness to work with us made it a wonderful experience. We felt like they were part of the family by the time they finished! We recommend Vella for kitchen and bath remodeling.

When I moved into my townhouse in Macedon in the summer of 2022, I knew I wanted to have the master…read morebathroom remodeled. That fall, we visited Vella. When they told me they were booking into spring of 2024, I decided to look at other companies. I finally decided that if their work was as good as their reputation, it would be worth the wait. My bathroom was finished this week and it was DEFINITELY worth the wait. From working with our designer, Dave, to the manager, Steve, with Sherri in the office, and to all the guys on our construction crew, especially Ron, Stephen, Nick, Tanner the electrician, Keil--even the Boces student Kadin--all of them were kind, professional, and patient with my questions. They were also patient with my pets who were very curious about the different sounds coming from the garage and bathroom. They worked clean every day and made sure to vacuum up all dust/debris before leaving in the afternoon. I was out of town for 3 of the weeks (it was a 6 week job) and Steve, the manager, was awesome about making a few minor changes that I wanted. They came in a bit under budget which was an absolute first experience in all my years of home renovations. I recommend them without reservation and will certainly use them when I update my kitchen. They treated us like family and it was a great experience working with them to give me the master bathroom of my dreams. I love it! Thank you, Vella team. Y'all rock!

I have tried to get estimates for jobs from Inde three times. I don't know why I even bothered the…read more2nd and 3rd time. Each time their customer service is absolutely non-existent. I have never once gotten a promised quote for the work. This last time I went in nobody greeted me although there were several people working and several chatting amongst themselves. Finally someone helped me after I searched them out and asked for help. I provided my kitchen sketches and she promised an estimate. It never came. I went back in THE.NEXT.DAY. To show my husband some of the kitchens, and the woman who had spent 15 mins with me had no idea she had met me the day before. It's been 5 weeks and no estimate or follow up. Inde is owned by a builder. They use the showroom to help customers that are building a house pick their finishes. Which is fine but why bothering opening to the public if you're not even interested in working with the public? The sales reps are not interested in you unless you're building a home. Not even if you're doing a $40,000 kitchen remodel. Don't even bother. Also, if you are going to work with them look closely at their displays. The work is mediocre. And they want you to drive over an hour away to pick your counters!!!

From the owner: We are kitchen, bathroom & home remodelers. Visit our 5000 sq ft showroom for all the latest styles…read more& trends and talk to one of our designers. Our one of a kind showroom has kitchen cabinets, countertops, lighting, plumbing, flooring, tile all under one roof.

Whispering Pines designed, built and installed our kitchen 2012 and then they built a wall unit…read morewith 3 cabinets and a custom cubby unit that sits on top of the cabinets for our bedroom. The quality of wood is soooo beautiful. We always get amazing compliments from anyone who sees the kitchen for the first time including from other service people who look with that "critical eye" of a professional. Both experiences- Whispering Pine never tried to sell us their design but helped us to bring our design to life. Over the years I have needed things from them: an extra shelf, extra stain/paint, shelf pegs and Whispering Pines looks back at our kitchen plan and provides them. Yesterday the spice-pull out from 2012 jammed (due to loose screw) and Edward from Whispering Pines came by and fixed the problem at no cost to us(13 years after the install)!!!!! The artistry, skills and work ethic that comes with Whispering Pines is unmatched.

Built us a custom wine rack cabinet using for its top an existing marble countertop pulled off a…read morecabinet that separates our kitchen and living room, then replaced that countertop with a remnant we picked from their stock to create a functional eat-in kitchen counter. Great work for a fair price and in a timely fashion.

We needed to replace our front porch steps on our 120 year old house because some of the treads…read morewere splitting, hand rails had no balusters, and the posts at the bottom were unstable. I sent a picture of what I wanted -- something that would match the existing handrails on the rest of the porch and be in character with the style of the house. Jared and his crew did an excellent job. The new steps are rock solid and look great. The final cost came in less than his original estimate even though the job took a half day longer than he had planned. I would highly recommend Reimagined Spaces to anyone looking for quality carpentry for a reasonable price.

Good communication and very professional. In the end, went with much lower bid but would…read moreabsolutely consider on another project. Very detailed bid.