I was connected to Upstate Appliance through New Leaf Warranties for the service repair on my LG…read morerefrigerator after my freezer died. James was supposed to come out to fix my LG Refrigerator on Wednesday, June 11, 2025. I contacted James that morning via text to provide him my husbands contact information as he would be home in order for the repair to be done. James texted me back 10 minutes later stating he had a migraine and was taking medication to try and get rid of it and he would follow up to let me know if he would be able to still arrive in the afternoon or if he would need to reschedule. I again asked James to reach out to my husband as he was the one working from home for James to do the repair. James never showed up, never called. I attempted to call and text James at 4:00 that day to reschedule. He did not answer nor did he return my calls. Today, through New Leaf Warranties, I was connected with James. As I was trying to express my frustration and need to get the repair done, James hung up the phone in the middle of my talking. When I tried to call back, James did not answer. This is very unprofessional to 1 not show up for schedule repairs and not contact customer to reschedule and 2 to hang up the phone when someone is speaking. I will never use Upstate Appliances in the future after this type of service.

In response to earlier post, I take it back. Found out he had death in family and that's why he…read moredidn't call or show up. Sorry but I was upset to as had both my dryer go and my roof leaked due to heavy rains. It was a lot to deal with but not the same as his unfortunate circumstances

Usually appliance stores don't get back to you when you have concern. Not Sammy's. I had a…read moreproblem with the manufacturer of a garbage disposal. They handled it with perfection and I'm getting a new one. Sammy's is now my go to!! Thank you!

Don is their only service tech. He was contracted by the appliance company to fix our new hot…read morewater dispenser. He was rude and argumentative both times. Unfortunately this was the vendor chosen by the company.

Matt was great. Friendly and up front with potential cost. Completed job quickly and within…read moreoriginal quote. Would use him again without hesitation.

Quick and efficient and cost effective. I thought I was going to need a new dryer but just needed…read moremaintenance and a vacuum and all for under 200.

My washing machine starting making an awful noise one day, only during the rinse/spin cycle. I…read morecalled to make an appointment and got in as quickly as my schedule allowed. They asked a few questions over the phone to get a basic idea of the problem(s). I wasn't entirely pleased at the cost of just the service call (~$100) but realized that it takes into account the knowledge of the tech and the rising costs of everything. The gentleman called to let me know he'd be at my home in about 20 minutes, and was early into my two-hour block of time. Thankfully the issue was able to be fixed on the spot and the tech had all the parts needed. The final price was very reasonable and I will gladly call this company again if needed.

A few days ago I had service call for my dryer. A man named travell showed up and immediately…read morethings didn't look right. In the end there were three cop cars pictures and statements taken due to a boxing match in my entryway​ and kitchen. See the picture? I'm defending myself and my own home. It started when he tracked in snow three times for forgetting various items and when I noted the water Trail he snapped and said " you ain't tell me to put them on " I declined to pay credit card and said I will call the company and pay it myself and I'll be sure to mention your attitude. He purposely scuffed his boots all the way down my wood floor to spite me and the brawl was on .This is not the same County Wide this is different and I've seen it in the other reviews. Do not use this company

This company never answers the phone! They let it go to voicemail then never call back. When they…read moredo finally answer you will experience nothing but rude, snappy, don't bother me responses. Don't even bother with them. It's like you are wasting their time.. don't use this company go to Seneca River Trading Inc. night and day service ..

10 Stars!! Best place in Rochester for new and used appliances. Great selection, good prices. A…read morecustomer service that is second to none.

A huge thank you the repairman who came to take a look at our washing machine this morning. With…read morethree kids and pets, we do a lot of laundry and he made sure to get to us as quickly as possible. He was so knowledgeable and kind. When we decided to purchase a new appliance based on his assessment and the age of our appliance, he didn't even charge us for his services. We were so impressed and will be lifetime customers. Thank you!

A great alternative to my normal brand-name service choice. Brian repaired our ice maker and water…read moreline to the refrigerator. Competent, friendly, ontime, and reasonably priced. Would definitely use again.

So my Freezer after the repair was frosting up (this is a frost free unit). Dave from Appliance Tec…read morequickly diagnosed the issue and corrected it (Frozen evap drain line). I wasn't charged for the call as a courtesy because they made warranty repairs earlier in the month. Highly recommend this repair shop.

We have a new all-in-one washer/dryer that was leaking soon after delivery (or the leak was…read morenoticed). Too late to return so GE set up a repair call under warranty with Appliance Tec. I sent specific information on the machine and the problem. This is a newer model machine as well. The first tech that was sent over told me that he didn't work on these machines and kind of stood around and then gave up. This was not impressive. However, a different tech came the following day (Andres). And, he was able to take the machine apart and find the origin of the leak. The replacement parts were ordered. And, I was happy to see Andres a few weeks later with the replacement parts. He showed us the problem (a hole and crack in the detergent dispenser ... On a new machine) and replaced it in about an hour and a half. We were the 10th appointment of the day according to the appointment tracker. And he was still efficient and polite. So, while it was a rough start. I'm happy to say it got better!

This business saved us on a Monday evening! Matt came out to our house on a last minute call after…read morewe go home from work and found our refrigerator to be warm and not making ice. Matt was pleasant, friendly, reasonable, and very knowledgeable! The price was much lower than we expected and he got us up and running again within an hour. We would recommend this business to anyone who needs appliance repair!!

Wondering if you can go below one star? Talked to a guy, stressed the urgency that it was for the…read moreelderly, this was noon, all he said was "I'll contact my tech. " I'm thinking ok great what a response, 3pm call back, I get "yeah what's your name again?" "I'll call my tech" pissed call again! Now 6, " um yeah let me reach out to my technician. Definitely not recommend them!!!!