This is a very honest and reliable repair service. The he…read moreyoung man who answered the call was very pleasant and the gentleman who came was great. He could have easily soaked me but his honesty led me in the direction of a new appliance. This was very appreciated and considering he could have led me wrong he did not. They are a great company.

They were communicative, friendly and prompt. Service was great. The tech was helpful. Had to come…read moreout twice, as the issue at first seemed to be a cleaning that was required and then was determined to be a regulator for the dryer. Only problem I have with them is that most companies I've worked with will apply the service call fee (~$125 in this case) towards the actual repair if a repair is needed, and Register Appliance does not. Generally, the service call fee is to cover the cost of sending a service tech out when no actual service is needed--and maybe covering a very, very simple fix (like tightening a loose hose or something). In this company's case, this is not true. To be clear, I was informed of this when I booked them, so this was NOT a surprise, but I was also in a bit of a tough spot, as my mother needed a working dryer immediately.

Horrible customer service. They came out to fix my brand new fridge and after an hour and a half…read more they ordered wrong part. Randy yelled at me and told me it was my fault for getting a fridge at a big box store. He said he would order part and after 8 weeks, several phone calls and messages they have not returned our calls. Haven't had ice or water in over 3 months. Very unprofessional and rued.

I requested Lockwood to fix our dishwasher in February 2025. The repairman talked down to us and…read moremade us feel stupid. He didn't fix the problem. We then contacted REGISTER APPLIANCE WHO CORRECTLY DIAGNOSED and fixed it. We used Lockwood twice in 2021 and 2023 and they were ok, but it seems things have changed. I will use register Appliance Service in the future. See my Yelp review of them.

Alex responded quickly and was prompt with the appointment we made. He explained what he was…read morelooking for and showed me what he found was wrong. I highly recommend Alex for any appliance repairs you need.

From the owner: Whether it’s a leaky dishwasher or your clothes taking forever to dry, cleaning your dryer vent, or…read moregetting a refrigerator to the proper temperature we take care of everything!

Based on my description when I phoned in, Brent came ready with the exact part to fix my oven. He…read morewas awesome and walked me through everything he was doing with the repair. The whole thing took less than 30 minutes, and the price was much less than I anticipated. In fact, their service call rate is quite a bit lower than any of their competitors I contacted. Next time I need an appliance repaired, I'm just calling Rochester Appliance.

great service and knowledgeable about the appliance. gave me a few options on how to fix the…read moreproblem.

Mr. Appliance did a great job fixing our dishwasher. Carlos was super helpful, efficient, and…read moreskilled. After the problem was diagnosed, they got the part in a day or two and I scheduled the repair the next week when it was convenient for me. There can be a delay in them answering the phones, but it's because they get busy. If you keep trying, they pick up and you can talk to a person! The repair person does schedule 'I'm on the way' texts perhaps when they're not quite on the way. But a great repair person like Carlos who is respectful of property, dedicated to his job and does excellent work more than makes up for it. The dishwasher works better than it did before, surely because Carlos did more than put in the new pump, but did necessary cleaning. It took me awhile to write this review, but every time I use the dishwasher I say 'that broken pump is the best thing that could have happened; it works better than before.' We were lucky to get Carlos and Mr. Appliance

When my stove went on the fritz, Charlotte Appliance recommended Mr Appliance for fixing Frigidaire…read moreinduction ranges. (Frigidaire sent me to a company that didn't have enough induction experience. In Syracuse.) I left a message Saturday, and Mr Appliance never called back during the week. So I called another place that was able to come next-day. No idea if Mr Appliance does good work IF you can get through to them, but you really have to call potential customers back.

So my Freezer after the repair was frosting up (this is a frost free unit). Dave from Appliance Tec…read morequickly diagnosed the issue and corrected it (Frozen evap drain line). I wasn't charged for the call as a courtesy because they made warranty repairs earlier in the month. Highly recommend this repair shop.

We have a new all-in-one washer/dryer that was leaking soon after delivery (or the leak was…read morenoticed). Too late to return so GE set up a repair call under warranty with Appliance Tec. I sent specific information on the machine and the problem. This is a newer model machine as well. The first tech that was sent over told me that he didn't work on these machines and kind of stood around and then gave up. This was not impressive. However, a different tech came the following day (Andres). And, he was able to take the machine apart and find the origin of the leak. The replacement parts were ordered. And, I was happy to see Andres a few weeks later with the replacement parts. He showed us the problem (a hole and crack in the detergent dispenser ... On a new machine) and replaced it in about an hour and a half. We were the 10th appointment of the day according to the appointment tracker. And he was still efficient and polite. So, while it was a rough start. I'm happy to say it got better!