Terrible customer service. Foreign agent promised one price and was charged much more. They denied…read moreit. After 20 years with them I switched to AT&T and am never dealing with Verizon again!

Customer Service is minimal if not forced. We were in 01/06 wanting to upgrade and trade in our…read morephones. Our selected phones were not in stock, so we were told and they needed to be ordered; we would receive them within 3-5 business days. False infomation! After several calls to Customer Service we were told 01/15. NOPE, order has not yet shipped and is still pending expect them on 01/23. We then drove to the Brockport office on Transit where the Customer Service was EXCELLENT. The representative straighten everything out for us and we LEFT WITH NEW PHONES.

Turned in my spectrum equipment, it was a really quick and friendly transaction. Got my receipt and…read morewent on my way.

Spectrum is the worst. They added services that I specifically declined. I will never get Spectrum…read moreagain.

Great customer service. Explained everything that I needed to know to get a new phone.read more

From the owner: Visit the T-Mobile store in Rochester and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 100 Marketplace Drive 530 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I had to activate my new phone and transfer my old phone's data to the new one. Dreece was…read morefriendly, extremely helpful and went above and beyond to advocate for me to get a good monthly plan. He had it all done much sooner than the expected time and was great in answering all of my questions.

From the owner: At Roc Cellular, our goal is clear: to become the best cellular communications & electronics store…read morein the Rochester area. To do that, we provide an unrivaled selection of the best quality gadgets, expert knowledge and extraordinary customer service with some of the most competitive prices. If you'd like to purchase a new cell phone or tablet, flat screen TV, start new prepaid service or repair your iPhone or iPad, we would love to earn your business. If you're tired of deciding between paying the outrageous prices of Big Box Stores or dealing with the risk of shopping online, choose ROC Cellular. Shop locally & never pay MSRP again!

Well here's the thing...When your website says you're open and yet when we get there you NEVER were…read moreopen on a Sunday...So that's no way to run a business or to get two new customers which we would have been...Instead we drove many more miles away to Penfield where they were open and more than happy to serve us and they did a fine job at it as well...I know it's football season for those who enjoy watching it, but at 12:30pm there was no sign of anyone and I'm certain nobody worked on that day at this location...Get it together folks, time is money and you I can only assume need money...If I could give less than one star I surely would have...Find another location to patronize such as the one in Penfield for quality service...

Do not ever bring your device here for repairs. I brought my iPhone 13 in to have the back glass…read morereplaced as it was shattered. The guy gave me an estimate time of 50 minutes, I came back and he was still working on my phone while FaceTiming someone! It ended up taking him over two hours. My phone was returned to me with many scratches on the metal edges and the front of my screen now has a black spot on it. He said it was just a spot on my screen protector, he removed it and the spot was still there. He then offered me a free screen protector and continuously claimed it was not his fault, even though the black spot was NOT there before I gave him my device. He wanted to charge me 180$ for the repair. I refused due to the excessive amounts of damage to my phone. I ended up paying 75$ and going straight to T-Mobile to buy a new phone.

Greece Ridge Mall is absolute rotten customer service. It appeared to me to be a scam operation…read morefrom the start, quote one price on the phone another in the store, wanted my password to the phone to replace the glass! Broke the the new screen he was installing, put on another screen and left the phone covered in glue. When cleaning the glue I saw a small chip in the glass exactly where the tech broke the first glass. The chip turned into a crack within a day and they refused to repair their shoddy work. They then play the game of " we don't speak good English" total scam.

I'm really disappointed right now. I broke the screen on my phone right over the front facing…read morecamera. The camera wasn't scratched but a little of the glass was removed. I took my phone in to be fixed and they did so quickly and at a competitive price, but when they put the new screen on they didn't clean the camera off which had gotten a little dust and debree on it. The front facing camera is basically unusable now because or the blurriness. When I went back in they just said sorry but that it would be too much work to fix. This seems really unfair to me. I paid $1,000 for the phone, then over $300 to have the screen fixed and I still can't use the camera. I live very far from my family and we use face time to talk a lot. I also love to travel and take pictures. My phone is basically missing a basic function now and I'm really disappointed.

I've brought lots of broken phones in here and they've been fine. Brought my laptop in for a…read morecharging port issue and got charged $37 for literally two minutes of them unscrewing the back cover and telling me they couldn't fix it. I'm fine with a reasonable diagnostic fee, but this felt like a ripoff for what was essentially no work on their part. I think I'm going elsewhere next time I need a phone fixed.

Eric and his staff (especially Dave, who is excellent) have installed equipment and professionally…read moreserviced our audio and video equipment at BOTH our Rochester, NY office (Woodcliff Office Park) and at our nearby residence in Mendon, NY. The service we received over many years for both clients has been outstanding. Highly recommended!

Chris did a fantastic job with my vehicle. I am really pleased with the outcome of everything. Will…read moredefinitely recommend going to them they take good care of you. And a big thanks to Gabriel as well you guys are the real MVP..