when I called about my lost phone the fact that I would have to go to another place to use my insurance was not explained. I had lost a phone previously in the store handled the insurance replacement but now did not do so and did not disclose thatThe only phone option at the store was the series 17 which is far more complicated and difficult to use than my old phone. When I spoke to the manager later asking for help using the phone He old that the store did not provide that service of explaining or doing set up. The manager said that his customer accountability. There was no offer to come in for a few routine suggestions but simply that they did not provide that service. I find that outrageous given the expense of my new phone and the fact I had to pay $425 to pay off my old phone. If I had been advised at the beginning of the process that I needed to go to another location and made no attempt to determine whether my old phone was available at the insurance location. By then I needed the phone and purchased the 17 which is vastly more complicated than my old phone. I would never ever deal with those people again. A-1 rating is too high. read more
