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DTN Security

5.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

Services - DTN Security

Security monitoring services

Security system installation

Security system repair

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RocTech Solution - They are not very good at following instructions. I hope they work better than they can park.

RocTech Solution

(26 reviews)

Northland-Lyceum

I paid more than the full estimate however, the full job of mounting a new TV and connecting to…read moreSpectrum service (existing) for an 87 year old women, was only HALF done. They denied that i had asked for the IT portion but, it was in writing. Despite leaving a conciliatory 3-atar rating on Thumbtack and saying that the workman was nice, I have been accosted for HOURS with aggressive and combative texts because he thought my review was unfair. Only now (too late) I looked at his other recent reviews. They are 1-star reviews. Mine was GENEROUS!!! Please avoid these guys at all cost. They are super-rude and aggressive. And for an electrical company to be unable to connect a functional Spectrum Xumo box to a new TV, and then deny they were asked to do so, is inexcusable. What's more, they quoted $80 and I paid $95 for a half-finished job because I thought the guy who came out was nice. Boy was I wrong!!! These people are a bunch of aggressive, bullying, creeps!!! I would be happy to share their angry texts over a 3-star review (on Thumbtack). If I could change it to 1-star, I would. I am now giving them 1-star for HIGHLY UNPROFESSIONAL BEHAVIOR. AVOID!!

Total scammer. His profile on thumbtack says $0 service call. Charged me $80 to tighten a pipe I…read moretold him I'd already tightened and that was dry when he looked at it. He broke the front plate of my dishwasher, trying to pry it open without unscrewing it first. It will not sit flush anymore and I didn't even get an apology I told him that wasn't the source of the leak and he said he'd come back if it wasn't. It obviously continued to leak, and he sent his assistant who said he didn't know how to fix it, that Koosha would be the one to talk to for fixing Ignored my calls for three days, told me "I told you there was a service call fee" and that was it Avoid. He sucks

Action Security & Communications - Action Security & Communications

Action Security & Communications

(1 review)

East End, Center City

Yesterday I received in invoice from Action Security for the alarm system at the business. I have…read morebeen a client with them for several years. In 2023 I renewed my contract and upon renewing the contract they failed to enable the automatic billing. Yesterdays invoice had several months of late fees. The Business Office has called and I have asked for them to mail me an invoice each time. Yesterday they sent me a ledger of charges going back to 06/2023. Where are the invoices? I still have not received any invoices and today an email from the business office is agreeing to split the late fees. The Business Manager replied to an email that I assume was not directed to come to me and to a member of the accounting team. The message stated "Looking back at the few emails regarding Tuxedos K9 no where do I see him asking to stop auto pay. And you are correct he is not a nice person." Class Act customer service! So where are my invoices and is this so difficult! Am I the only business that requires an invoice to pay for services?

From the owner: Action Security & Communications is a trusted electronic security provider based in Rochester, NY…read more For over 30 years, they've provided residents with quality products along with fast, professional service. They offer fire alarm and security system installation to both residential and commercial customers. With their help, you can keep an eye on your property, even while you're away. Safety and security are the top priorities of any home or building owner. It's hard to relax at home or run a business if you're always worrying about property loss or damage. Electronic security is an investment in your property and your peace of mind. To keep your home or business safe and secure, Action Security & Communications provides the following products and services: * Home Security Systems * Access Control Systems * Fire Alarms * Alarm Monitoring * Camera Systems High standards for security system design and installation has made Action Security & Communications the area's preferred electronic security providers. With products and services backed by cutting edge innovation, they stay ahead of the curve and on top of their game. Learn more about the products and services offered by Action Security & Communications by visiting their website. You can also give them a call at (585) 232-1410 to set up an installation

Vivint

Vivint

(2 reviews)

Where do I start? I am not wealthy, I do not own any of the "best" technology equipment. However,…read moreVivint assured me that my Amazon Fire would be an acceptable form of technology to support their system. Not at all what I was promised!!! The system was installed, poorly, and removed within 6 months!!!! None of Vivint's equipment functioned properly, or at all. Technicians came to the house on more than 5 occasions to "fix" the sky panel, the doorbell camera and adjust some settings. I had several phone conversations with customer service, and e mails. This system was sold to me under predatory circumstances!!! Not once did a supervisor reach out to ask about my dissatisfaction. Upon removal of the equipment, my house now does NOT have a functional door bell when I had one before they got there!! Ricardo was the tech, he left live wires hanging from my siding where the doorbell should've been replaced. I have several holes in my walls, wires dangling and overall damage! Only way I recommend this security service is it you have an iPhone, the latest edition of iPad with at least iOS of 10!!! So whatever, I am severely dissatisfied!! Not to mention since installation in January, I have video footage of trespassers stealing property!!! But of course, with non-functional equipment NOTHING was caught on video. Just criminals walking down my driveway from the one , but nothing was ever caught on the door bell camera, because that camera always said it was "reconnecting". And again I had to call, perform testing and basically work. This happened so frequently that I just accepted the fact that this system was a bad idea, and ignored it!!! It's really unfortunate, because I live in an area full of crime. I needed this system for security and peace of mind. Instead I got anxiety, a big money contract and zero support! ADT will be getting a call for my business. The only business that I plan to do with Vivint will accompany an attorney!!! You can bet on that!

To begin with, the salesman misquoted me. I decided to go through with the install and deal with…read morethat afterwards. An hour after install was done, 3 of the 5 cameras were offline. Reboot, restart, unplug, call to tech support...repeat and repeat. The 2nd night the system would not arm! Imagine a security system that will not arm and does not have functioning cameras. The system still will not arm. I cancelled before being locked in to a 5 year agreement and payment. The service model is not helpful at all. They are putting me off almost 2 weeks to have the system uninstalled. In the meantime I am left in a home without a security system. All they care to do is apologize, not make anything right.

DTN Security - securitysystems - Updated May 2026

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