Installer did an excellent job setting up my exterior cameras. He took his time to explain the…read moredifferent components throughout the setup. Very personable guy. Install was clean as can be and looks great! Definitely will be a return customer if/when it comes time.

From the owner: Feeling lost in the tech world? Monroe simplifies it all. We connect homes & businesses to…read moreessential tech, offering expert installation & service for cameras, alarms & more. Custom solutions, exceeding expectations. Choose Monroe, stay connected.

Major Problems after 30 years of being a loyal customer!…read more About a year or two ago I hired two RING type bells to handle my home from a useful and like able salesman. It worked fair but was very sensitive for leaves. About two months ago Doyle told me they were going to "upgrade" my Door bell with a supposedly slight charge. Eventually I agreed. They then told me they are So busy and it will take a time to figure out when they will come. One day the day came. First problem, the perfectly like able service man was not aware that we had TWO bell's every though I pay for TWO. Not his fault, but my time is busy also and NOW I had to make a 2ND Apointment which as I already said takes forever for an application. I've been trying to be patient. Although not certain when, the newest Bell is it working at all! Now you with think if a doctor to make an appointment. Once you tell them the days and times you have available, they could do it. It doesn't work that way, at least not for me. What they do, is the tell me when they're coming, at which point I have to say unfortunately I am not free on that day. Instead of saying, when are you free so we could do it at that moment they said OK we'll get back to you. It's never an immediate callback I then try to tell them the best way to do. It is to calm me at my cellular phone not my landline number. I also tell them generally I'm only free on Tuesdays and Thursdays given that they only are available M-F I received a message on my landline number, the number I specifically told them they would be better off calling my cell phone. The message said Coming on Monday. Once again, realize I have told them. If not once three times I told them I am. Best available on Tuesdays and Thursdays. Not to mention I would've gotten back to them 123 if they had called me on my cellular number. Today, Tuesday, I was told that somebody will be there in 20 minutes!!! It is true, finally it was understood that Tuesdays and Thursdays are my best days, but that doesn't mean that I am ready on demand. I had to explain unfortunately I cannot see somebody in 20 minutes as I have a doctors appointment. It was obvious Scott was not happy, he seems to be the one who's running the service there. Rather than pointing out all the mistakes that Doyle has done in this case, I just said, I'm sorry, but be certain I'm not the only one that's part of the problem. When I told him I'm sorry but I can't see you today until after 1 o'clock he said OK we will (surprisingly) be there tomorrow. To which I said Scott as I've said, I am only free on Tuesdays and Thursdays. He said I'll get back to you Would you not think that he would at that he would make the appointment so we have a meeting of the mind? Still haven't heard from him, he'll probably be in another day or two maybe another 8 to 10 days. I'm sure he'll tell me how busy he is. As I said, from the beginning, I've been a loyal customer for 30 years. I almost never ever think of Doyle, or bother them over the last 30 years. Isn't It wonderful how my loyalty is finally paying off (sarcasm)

When a company has been around for 100 years and still operated by the original family founders,…read morethat tells me it's a strong, organized business. And this is what Doyle Security Systems is. Now in its 4th generation, governed daily by John Doyle jr. With operations in New York and Pennsylvania. In my business I'm constantly traveling and in just about every town, or city I go in, and out in the country, I see a Doyle Security Stickers in windows as well as ground stake signs in front lawns. A friend of mine has used them for several years and is very pleased with them. With all of today's technology via computers, competitors,etc., Doyle is still in the main stream of security. I recently was on a job site where their offices are and even their fleet of trucks seemed well maintained, a good sign!

Absolutely the best security system provider in Rochester, bar none. Don has over forty years of…read moreexperience and explained to me exactly what my place needed to be secure, led me through what each system did, and offered a price that beat all the competition. There have been a spate of crimes in the area recently, and my car was broken into. Unfortunately my car doesn't have any DTN security devices. My house is a different story, and I've never suffered a break-in there. Thank you, Donald Noga! You deserve every award you've gotten. Look no further: this is the guy for alarms and home security.

Worst security company I've ever dealt with. Rude customer…read moreservice from the first phone call. My husband passed away suddenly last year. I shut down the DTN services as I didn't need them.. I've been calling for two days now to try to get into the system so that a fire alarm Security can go in and test sure everything's working for a C of O. that I need. Repeatedly I was told we can't do this. We can't get into it. We can't do anything for you.. though they claim one of their workers talk to the person trying to get into it didn't help. I was told to start a phone line and then had them reconnect the security services . When I called back to reconnect the services, the woman said why I thought you said somebody else very sarcastically very rude. What's going on there ! I thought you had somebody else. And I said I don't know what your problem is but every time we have a conversation with you, you wanna give me a hard time. It's that simple. I want to restart the service and that's when she said she was gonna refuse me and I asked you the owner was and she said she was along with another woman's voice in the back. Screaming we own it. I'm embarrassed for the owner. As a business owner myself I have never encountered such unprofessional customer service. My husband had their services for years. I don't know why -as what I experienced was horrendous. Call Solution One for any of your alarm services speak to Ron!

Service can be a bit slow in responding sometimes but the few times we have had an actuation, a…read morephone call was almost immediate with no complaint from us.. Over the years, we have had two problems that were becoming a headache for us and Casco. Unknown to us, an exterior basement door had been struck by a contractor working in the house. Everything looked fine but the door kept tripping the system. It was finally discovered that when a heavy wind blew, the door would flex just enough to activate the system. Once we figured the problem it was quickly fixed with no further issues. The other problem is humorous now. A big spider was hiding in the ceiling and when dropping down in front of the sensor, was just big enough to trigger it. When he was rehomed our activation problems ended.

If I could leave zero stars I would. I've been reaching out for over a month to have our yearly…read moreinspection done on our fire system and still haven't got ahold of anyone. I've called dozen times and they tell me they have no record of the calls.... that's the problem. I will be looking for a new company after many years or service with them.

Yesterday I received in invoice from Action Security for the alarm system at the business. I have…read morebeen a client with them for several years. In 2023 I renewed my contract and upon renewing the contract they failed to enable the automatic billing. Yesterdays invoice had several months of late fees. The Business Office has called and I have asked for them to mail me an invoice each time. Yesterday they sent me a ledger of charges going back to 06/2023. Where are the invoices? I still have not received any invoices and today an email from the business office is agreeing to split the late fees. The Business Manager replied to an email that I assume was not directed to come to me and to a member of the accounting team. The message stated "Looking back at the few emails regarding Tuxedos K9 no where do I see him asking to stop auto pay. And you are correct he is not a nice person." Class Act customer service! So where are my invoices and is this so difficult! Am I the only business that requires an invoice to pay for services?

From the owner: Action Security & Communications is a trusted electronic security provider based in Rochester, NY…read more For over 30 years, they've provided residents with quality products along with fast, professional service. They offer fire alarm and security system installation to both residential and commercial customers. With their help, you can keep an eye on your property, even while you're away. Safety and security are the top priorities of any home or building owner. It's hard to relax at home or run a business if you're always worrying about property loss or damage. Electronic security is an investment in your property and your peace of mind. To keep your home or business safe and secure, Action Security & Communications provides the following products and services: * Home Security Systems * Access Control Systems * Fire Alarms * Alarm Monitoring * Camera Systems High standards for security system design and installation has made Action Security & Communications the area's preferred electronic security providers. With products and services backed by cutting edge innovation, they stay ahead of the curve and on top of their game. Learn more about the products and services offered by Action Security & Communications by visiting their website. You can also give them a call at (585) 232-1410 to set up an installation

I paid more than the full estimate however, the full job of mounting a new TV and connecting to…read moreSpectrum service (existing) for an 87 year old women, was only HALF done. They denied that i had asked for the IT portion but, it was in writing. Despite leaving a conciliatory 3-atar rating on Thumbtack and saying that the workman was nice, I have been accosted for HOURS with aggressive and combative texts because he thought my review was unfair. Only now (too late) I looked at his other recent reviews. They are 1-star reviews. Mine was GENEROUS!!! Please avoid these guys at all cost. They are super-rude and aggressive. And for an electrical company to be unable to connect a functional Spectrum Xumo box to a new TV, and then deny they were asked to do so, is inexcusable. What's more, they quoted $80 and I paid $95 for a half-finished job because I thought the guy who came out was nice. Boy was I wrong!!! These people are a bunch of aggressive, bullying, creeps!!! I would be happy to share their angry texts over a 3-star review (on Thumbtack). If I could change it to 1-star, I would. I am now giving them 1-star for HIGHLY UNPROFESSIONAL BEHAVIOR. AVOID!!

Total scammer. His profile on thumbtack says $0 service call. Charged me $80 to tighten a pipe I…read moretold him I'd already tightened and that was dry when he looked at it. He broke the front plate of my dishwasher, trying to pry it open without unscrewing it first. It will not sit flush anymore and I didn't even get an apology I told him that wasn't the source of the leak and he said he'd come back if it wasn't. It obviously continued to leak, and he sent his assistant who said he didn't know how to fix it, that Koosha would be the one to talk to for fixing Ignored my calls for three days, told me "I told you there was a service call fee" and that was it Avoid. He sucks