I can't say enough about frank & frank. They r a wonderful company And they always do a wonderful…read morejob. Carlos was here today to do maintenance on my ac and furnace and he was so thorough with everything and just such a nice person.

I called them up Wednesday morning 11/12/25 because i didn't have heat and left information with…read moretheir AI answering service and never heard back from them.

Fantastic service. Was quoted a fair price to have a dryer circuit redone in my home. John came in…read moreon the day work was supposed to be done, took a second look, and explained how they didn't actually need to run wires, etc, they would only need to change a few things on the breaker and the outlet itself, saving us about $700. The original electrician I had called had told me the wire was too small and we would need to replace it all (without actually taking anything apart to see the size of the wire under the cabling) They easily could have taken advantage of someone like me who knows little to nothing about electricity, but instead, they did the right thing and earned themselves a life long customer.

Not reliable. 2 times consecutively, he pulled a no show/no call. I thought it was weird he said…read morehe would come on Saturday. Then, when he was 2 hrs late with no call, I called him and he said his kid had soccer. I thought I'd give him another chance thinking he just didn't want to say no when he said he would come on Saturday. He knew we really needed him bc my kiln was not firing and I needed service before the kiln tech could come. And so I thought he didn't want to say no. So we agreed to him coming Monday at 9 am. At 9:45, my husband called and he said (get this) he was late because he inhaled suds while in the shower. He said he was on his way. At 10:30, still no show, we texted him and told him to forget it. He never replied. During this, he wasn't answering his phone and his voicemail was full, too. And these were not even the first time something like this happened. Once before, a couple years ago, he came to give an estimate and during the estimate he fixed a small problem and said he would send us his estimate for the whole job. Then he couldnt come back to do the job bc he hurt his foot. Even though we now had to find someone else to do the entire job, we sent him a check anyway for the small repair he did during the estimate because we felt bad he had been in the hospital. He seemed like a good guy back then. But now I think maybe that was not true either. Anyway, I would not recommend. I don't like leaving bad reviews. But someone else one time posted a review about a company I was just about to sign a contract with. That person saved me from making a huge mistake. So now, when something is really bad, I do a review.

Awesome customer service and quick response time. Very knowledgeable.read more

Don't even try getting the service man to call u back. He has to physically be in the building and…read moresomeone has to corner him. Then he will tell you one thing and not follow thru. Thank god I know how to use a phone and computer as I did all the leg work that he said he would do. I will find another service tech to service my generator. Part that I found comes tomorrow. Just got off the phone with Roxanne, I could tell that I was not the first person to complain. I felt bad that she had to listen to me. Don't bother with this company until they get another service man...NOT DON!!!

I have been using IJN's services for a few years now and have had nothing but amazingly positive…read moreexperiences. I first hired him to trouble-shoot and ultimate replace my furnace when it died in the dead of winter. He saved us! Since then we have used his services for annual maintenance and repairs. I have recommended him to several friends and family members and all have reported positive experiences as well.

If there were a negative or -5 rating, this guy posing as an electrician and HVAC contractor would…read moredeserve it. He purposefully does not itemize invoices and then does not deliver on previously agreed upon work, that he has been paid for. Incompetent and half-ass finishes his work. Beware!

Half of our electric service went off on Christmas Eve of 2022. Premier correctly determined that…read moreit was a short in our lampposts by the road and said they could come back when the ground thawed to fix it. They did and there was good communication and the price was very reasonable. I will call them again when we need electrical work done.

So I got to say working with these guys was a definite mixed bag…read more I have a contractor out installing French doors into the backyard for my garage when all of a sudden the electric stopped working in the garage. Now I work from home out of the garage, yes even in December, so this was a pretty big deal! No blown breakers, no clear issues. I called the electrician I have used in the past but he was busy for the next week so I went on the Irondequoit Facebook page and I ended up finding these guys. Over the phone they were very professional they were even able to come out that day in a few hours to check out the issue. They arrived promptly and were able to figure out what the problem was pretty easily and the rates were not horrible. Whenever you hire a skilled tradesman you know there's going to be some costs just have them check out the problem. The issue comes with what happened after they left. They left about half of the breakers in my breaker box flipped for some unknown reason. Maybe it was part of diagnosing the problem but they were the breakers that I was having an issue with. Where it gets worse is that one of those breakers was to my hot tub! I'm a new hot tub owner and we've only had this thing for less than 5 months. Turns out when you shut the power off to the hot tub it resets all the settings including the heater! Nothing God today was a super warm day and we tried to go in the hot tub only to find the water was 67° not 100. If we hadn't caught this now then the water would eventually frozen over the winter and destroyed the hot tub. As it is I'm still out a fun day with my family on this unseasonably warm day. I'm not saying not to use these guys if you need some electrical help but I'm definitely saying double check their work and make sure that everything is as it should be before they leave.

We have always wanted to support someone in our area and found out about his business through our…read moreneighborhood. Juan was very professional and thorough. He cares about his clients and knows his work. He explains your situation in a way that you would understand. He also gave us a great recommendation on ventilation in our upstairs bathroom and told us rebate offers through RG&E. He is very personable, affordable and goes beyond what you would expect in customer service. The best part is he's considerate about your space and uses disposable booties when stepping into your house which I always appreciate. We would highly recommend him!

Great service! Juan was very helpful with all our AC unit needs. Great at communication and helped…read moreget our AC running like it was brand new. JJB has always come through and is fair in price.

JK was excellent from the start of my project! They return your calls explain everything they are…read moredoing with a reasonable estimate! Their work is excellent and can do most any job! They are honest about the time frame and show up when promised! You don't even know they are there after clean up each day! I would highly recommend them for any job big or small! RP

He was unreliable (canceled or no showed 4 times) and the little work that was completed was…read moreinstalled incorrectly and has to be ripped out. My house was an absolute mess after he left (drywall mud on my carpet, washing machine, floors, even in the floor vent!) and he damaged my brand new kitchen floor. He declined to work with us on resolving these matters and instead said his sister is a lawyer and he's "not obligated" to make this right. We ended up in small claims (where he also no showed). Now my next headache will be collecting the judgement against him. Awful experience all around.

Friendly and knowledgeable, reasonably priced and very efficient! Was able to complete my service…read moreneeds quickly and flexible with scheduling. Would definitely recommend.

They were excellent, on time and clean job! They were polite…read moreand didn't try to sell services we didn't need!,