Used Allstate Roofing and More for complete tear-off roofing job, July 2022. John, who came out to…read moreestimate the work, was very responsive and communicative via text. The job was done in 3 days and I appreciated the hard work in this summers heat of the crew who did a great job, and the project manager was good also. Overall, though the roof is new and I'd have to see how it stands up over time, I am happy with the work and from a cost perspective we got 4 quotes and Allstate was not the cheapest and not the most expensive. They do offer financing through a 3rd party who is a large, national, lender and I appreciated that as well. The terms were reasonable and given the high cost of a new roof these days, it was necessary. However, they did not complete all the work on the proposal (clearing of soffits in the attic) and broke a sensor for my sprinkler system. For those things they gave me a credit if $375, or at least they said they would. In the end they over charged me by greater than $300 and have absolutely ignored my communications about it. I believe because I financed it, they just figure it's in the financing and if they ignore me long enough, I will shut up about it. I contacted the lender and told them, but they said it's between me and Allstate - Allstate has ignored me. Though I think the work was done well, and I am happy about the roof, I will forever be irritated by what I believe is intentional overcharging - though it's a nominal amount compared to the cost to the roof, nonetheless right is right.

Avoid Allstate Roofing. They claim to be GAF Master Elite, but their work is substandard. Since my…read moreJune 2024 install, my bathroom has been destroyed by a leak. They blamed my plumbing, but a licensed plumber inspected the vent, replaced the fittings as a precaution, and confirmed the issue is the roof. Other roofers have since pointed out high nails, crooked shingles, and the fact that Allstate reused old pipe boots. They also damaged my fascia and siding, then tried to 'fix' it with caulk and nails. They left my yard a mess with nails all over and even left nails sticking out of the shingles. They don't stand behind their work and only offer excuses. Do yourself a favor and hire someone else.

had them replace my roof and siding and it looks incredible. Worked with Tracy, and she helped us…read morea lot.

Terrible. After happily taking my insurance claim check for the 2024 hail damage, it took multiple…read moreattempts and threats of reporting them to the BBB for them to respond. They still haven't replaced my screens or wrapped the window sills like they were supposed to. I gave up which I am sure that is what they had hope for. Absolutely would never recommend them.

Terrible company. Contacted Grave and they sent out Pete to check out my roof. Specifically…read moreinformed them that this was a grant that I was approved for through the Town of Irondequoit. Never received a bid and Alex in charge of providing a bid, never submitted a bid. My calls we're ignored. What a waste of my time. Don't use this company!!!!

We requested a complete tear-off and new gutter installation from Graves Brothers Home Improvement…read more Kristopher Oaks chose to send out his lesser qualified Oaks Roofing and Siding instead. GAF, the shingle supplier for Graves' & Oaks', told us that Oaks Roofing and Siding does not/did not meet their GAF President's Club criteria, while Graves' was at the time and that was who we hired. What was supposed to be a one-day installation has now gone on for longer than a year! After the terrible installation we checked our security footage and found that an Oaks' roofer urinated and took photographs around our property, far away from the roof. We believe the value if this service to be so low that we plan to install another new roof soon. Kristopher Oaks is currenting trying to expand Oaks/Graves into several other states while stupidly dropping the ball in his hometown area.

Voyage roofing made getting a new roof easy. The team arrived promptly and got right to work. They…read morewere diligent and efficient. Over they made the entire process very easy and the new roof looks great!

From the owner: At Voyage Roofing, we specialize in Roofing, Siding, Windows & Doors, and Gutters--providing expert…read morecraftsmanship and durable solutions that stand the test of time. Whether you need a full replacement or a quick repair, we've got you covered!

Very professional, responsive, and thorough. The quality of the work that was completed is beyond…read morewhat I expected. The owner answered all of my questions and took the time to explain each of the steps to me. They took the extra care to ensure the lawn was clear of nails and roofing materials before they left. Extremely satisfied with my experience and will use again on future house projects!

Tall Pines replaced my 21 year old roof. I was originally wanted to re-roof, but they told me…read morethey only did they only did replacing. They assured me much of my damage was due to storm damage and they could get me insurance coverage. They worked with my insurance company and did indeed get me replacement coverage. More than I expected. The roof was done in a timely manner and they made sure I was happy with the finished product.

see my prior message from 7 years ago. At that time this company left us no choice but to take the…read morematter to small claims court as they never came back to do the work we contracted with them to do (remove & replace plywood on roof prior to doing new roofing job) and they never fixed the parts of the new roofing their employees did and, they admitted the roofing was not done right by their employees, so the Court issued a JUDGMENT in our favor against this company which remains active on Court records for 20 years.

I went to the Savage and Sons Home Services booth at the Rochester Home Show a few weeks ago. I…read moretold my sad story to the gentleman there about my siding contractors (yes, plural) disaster. I showed him the pictures of the shoddily down work. He asked me for my address and said he would take a look on Monday (this was Sunday). He came by Monday and examined the house, and gave me a number we agreed upon. He was back Tuesday with a full team and they fixed all the shoddy work in one day. The house finally looked like what I thought it would when I started this back in the Fall! From Sunday to Tuesday, done! And he invoiced me! They were professionals true to their word. The work was beautiful. I will be using Savage and Sons Home Services for all my home projects.

Beautiful job on my soffit..very happy. Brandon was great .He let me know when he was going to be…read morehere and was on time, cleaned up everything. Give them a call!

From the owner: Protect your largest investment with our reliable roofing services. We are a locally owned and…read moreoperated roofing company currently serving Scottsville, NY and surrounding communities. If you want to make your roof last as long as possible, it is vital that you never put off a roof repair. Small issues with roofing become big issues in a hurry. No matter how major or minor the repair you need, we are here to help. We offer roofing contracting, roof replacement, and window replacement.

I just paid $258 for a No Repair, well he did put shims under toilet to keep from rocking but the…read moremain reason for the call was a leaky faucet. Bill looked at the faucet and said I hate this kind. He removed the handle of and exposed the inside and said I can't get it off, you need a new faucet. Since I paid over $300 for the faucet a mere 6 years ago I said Nope, can't do it. So I turned off the cold water under the sink and saved drip water for plants. My darling son just came over and fixed the leak. Parts were $20 and I tipped him $10. I am still mad at Penfield Plumbers and will never ever call them for anything.

I came home from holiday traveling to find water leaking from my water heater. On New Year's Eve,…read moreI called around to a couple of service providers we've used before and another who claims to do all of the water heater installs for Home Depot, and all of them told me it would be a week before someone could come out. Then I called Penfield Plumbing. I woman I spoke with on the phone told me they could come on the 2nd, which was reasonable given the holiday, and gave me an estimate. Then she sent someone out that afternoon (on the 31st) to look over my current setup to check for code issues or other concerns that might increase the cost. Finding nothing, he wrote me a quote for the same amount as I was given on the phone and then said "want us to do it today?" We had other things going on, so we opted to keep our appointment on the 2nd. On the 2nd, the crew arrived early and had the new unit in and everything cleaned up in about an hour and a half. The price I paid was on par with the other providers I called and everyone I dealt with was friendly and professional. I would definitely recommend Penfield Plumbing for water heater service.