I am writing this review to share my factual experience with SL Custom Construction to help other…read morehomeowners make an informed decision. Initially, I was highly impressed with the owner, Scott. He presented himself so professionally that I made the big mistake of trusting him completely and didn't even seek an additional quote. That is a mistake I deeply regret. Once the nearly $47,000 project began, Scott never came on-site even a single time to supervise the work, leading to a catastrophic breakdown in quality control and professional conduct. The masonry work performed at my property has since been assessed by multiple independent industry professionals who have verbally clarified that the project is a total loss requiring a full removal and redo. The specific, documented issues include: Structural Damage to My Home: The concrete was poured without proper expansion joints, causing extreme lateral pressure that has physically buckled and warped the structural frame of my Four Seasons room sliding glass doors and damaged my siding. Sub-base Failure & Cracking: Severe structural cracks emerged rapidly due to an improperly compacted foundation and the complete omission of internal structural reinforcements like rebar or wire mesh. Safety and Conduct Breaches: The project suffered from a severe lack of professionalism, including a highly concerning on-site incident where a crew leader arrived under the influence of alcohol--a safety violation witnessed by myself and neighbors. When these structural defects were brought to their attention, management's only solution was to offer a minor balance waiver and an impossible surface "patch" rather than addressing the structural integrity of my home. Because the cost to fix their negligence far exceeds what was paid, I am letting the public know the truth. I have exhaustive photographic evidence of the defects, copies of all correspondence, and firsthand accounts documenting every single claim made in this review. If you are considering hiring this company or its new divisions (such as Rochester Deck Builders or Decorative Concrete) and want to see the proof of this substandard work before you sign, please reach out to me directly.

SL Custom Construction built a custom pool deck for our above ground pool that is amazing! The…read morequality of the construction and materials has become a beautiful asset to our yard and the value of our house. I worked construction and was a mechanical engineer, so I know how to properly build a deck and I am frankly very particular how contractors create a foundation and their fit and finish of the visible decking and stairs. SL Customer Construction did it all right and with constant care and communications with me to be sure that we would be happy with the end result, as we very much are. We were also very pleased about some of the upgraded finish recommendations that they offered to me that have added several wow factors to what could have looked like just a functional pool deck without them. For example, using two colors of decking, a light gray and a charcoal to make a "picture frame" around the main deck, landing and each step of the stairway. They also made a custom main gate that matched the black railings, rather than use an out of the box gate that would have looked more like a jail cell gate. They also recommended using the charcoal decking color for the skirting all around to contrast the light gray decking boards and again, it looks fantastic! As with any complex construction project, there were a few bumps in the road along the way that caused some delays, such as the wrong length spindles that needed to be reordered. But, the SL team was also making sure that everything was done right and to my satisfaction, while responding to any issues quickly and appropriately. As a marketing and branding executive and consultant in my later career, I know that no business is perfect all the time, but the thing that defines a great from a fair business is how they respond to problems and issues, to create a positive customer experience. I live in the town of Greece where their requirements for construction projects is unusually difficult as they have specs that no other town in the county demands. I have worked with the town permit desk directly and working with the town is a frustrating experience to comply with their sometimes unreasonable specs. SL worked directly with the town of Greece for the permit on our pool deck project and they passed the three required on-site inspections with flying colors. SL owner Scott suggested that they build the town required landing/platform a step lower that the main deck level so that they did not have to have the whole side of the railings a foot higher than the rest of the railings as the town demanded. By lowering the landing, he was able to get town approval with only the safety gate a bit taller than the rest of the railings that still meet the town spec at standard height. I definitely recommend SL Custom Construction for your next custom construction project and I have already discussed a couple future projects for our home with SL's owner Scott. Thank you to Joe, Jay and crew for their attention to detail and positive customer experience. .Also, thanks to Elisha in the office and Ed in sales for their quick response to my questions.

Joe did an excellent job. He performed tuck pointing repairs throughout the foundation of my…read moreVictorian home. He did exactly what he said he was going to do, was very respectful of my property and charged me a very fair price for the amount of work he performed. I highly recommend EMS to anyone looking to get masonry work done on their home. Greg S. - Rochester, NY

Service Requested- They poured a concrete sidewalk with a curve in it to create a safe path from…read morethe new front deck to the driveway. It looked hard to do at first but, being the professionals that they are, it turned out amazing. Very reasonably priced for the type of work. Superior quality and workmanship. They answer your questions easily so that you know what the process entails and are ready for each step of the project. Five Stars for sure!!! I would give them ten stars if I could. Thank you. The new sidewalk looks great!

I was one of those caught in the hail storm last summer. I…read moreinterviewed sooooo many contractors and Nick was consistently honest, helpful and patient. There was so much to learn. I worked with John and his family for my roof about 15 years ago, so it was a no brainer to stayed with Kaptein. I am so glad I did. Thank you Nick and John! Veronica

They did such a beautiful job siding our home. The entire crew was professional, hard working and…read moreobviously talented in their trade. Nick, the owner, was great to work with and always available to answer questions. We have already asked him to quote us on fencing, and without a doubt, we will hire him back when we are ready to move forward with that project. We highly recommend this company. You will not be disappointed!

MIG has been a wonderful company for our home improvement needs from start to finish. I would…read morehighly recommend this company! Andy our salesperson was very knowledgeable and made the whole process very easy to work with. We had new gutters installed today and they look great and the price was resonable! We are very pleased with the work and clean up that David and Jeff did on our gutters as a team and we appreciate their professionalism. Also, we had an old mirror removed and a new mirror installed in our bathroom and the other two gentleman who did this job were friendly and professional as well. Thank you.

Thank you We had a tree fall on our house and did Gutter and other damage the crew that replaced my…read moreGutters did a fast professional job, I recommend them to any one who needs a a contractor, their work is above 5 star Thank you very much Matthew an Teresa shafer.

We had a gutter issue and called on Savage & Sons to take a look. Dan came out the same day,…read moreassessed the problem, and a practical solution. He completed the work on the spot and as it was a 15 minute fix he refused any payment. Rare to find someone as responsive, knowledgeable, and personable.

see my prior message from 7 years ago. At that time this company left us no choice but to take the…read morematter to small claims court as they never came back to do the work we contracted with them to do (remove & replace plywood on roof prior to doing new roofing job) and they never fixed the parts of the new roofing their employees did and, they admitted the roofing was not done right by their employees, so the Court issued a JUDGMENT in our favor against this company which remains active on Court records for 20 years.

Great job, great price...very satisfied with the quality and professionalism of the work.read more

Estimator came and we discussed the job. Talked about 2 options. I asked for price of each and was…read moretold I would have estimate that evening. Received 1 estimate 36 hours after it was promised and it WAS NOT what we discussed and way over priced The estimate included work the estimator told me could not be done. Owner called me trying to justify the price. That was another joke! Told be just the dumpster to remove the debris was $500. Problem being the estimate said debris would be taken away in a pickup truck. Pretty bad when the owner doesn't know what's in the estimate. Other companies gave me line iten costs Tall Pines was just a lump sum. WATCH WHAT YOU ARE GETTING!

I highly recommend Greg's Custom Exteriors (Greg the Roofer)! They completely transformed our home…read moreby doing our roof, siding, trim, gutters, and shutters. A special shoutout to Chris on the sales side-he was fantastic to work with, communication was excellent from start to finish, and he made sure everything went smoothly. The entire team was professional, efficient, and paid incredible attention to detail while keeping the worksite clean. If you want honest, top-tier craftsmanship and great service, Greg and Chris are the best in the business! Dolores and Don Schum

My name is Chris Staples. Brian Staples is my brother and the owner of Greg the Roofer. I gave him…read morea check for 15 grand. After working for a couple days he said he was leaving for vacation for 10 days. 3 months later he came back missing half the material needed to complete the job. It cost me close to another 10 grand to fix and finish what Brian started. Hiring Brian the owner of Greg the Roofer was one of the biggest mistakes of my life. You should come to a Christmas or Easter at our parents house. His family sits in one corner and my family in another corner. Our kids around the ages of 10, cousins, don't talk to each other either anymore. Its the saddest thing I've ever seen. If Brian cared about doing good work, I wouldn't be writing this post. I wish I had hired someone else. For my family's sake, not just for the thousands more it cost me than it should have. I wish I would have hired someone else

A home is one of the most important thought after investments a single person family or business…read morecan have. In order to protect that investment you need a high quality roof with a solid warranty and great customer service to back up that commitment for years to come. Thank you Ron from the Rochester branch for providing great customer service and completion of my new worry free roof from Stellar Roofing. A. 5 Star. Jim

They did a Stellar job on my roof! I appreciated the work they did and the thorough inspection they…read moregave upon first looking! I had no major issues with them. Mainly just getting my gutters on was the most challenging only because of scheduling between my hectic schedule and theirs and them needing an outdoor plug available! (I dont have anything outside) but they worked well with me and everything looks beautiful! Thanks Stellar roofing!