This company is simply amazing!!! Their customer service is exemplary!!! They put my fireplace in…read moreover 7 years ago and they are still available to me if I have a problem an issue or a question.. they are so accommodating. They are kind efficient and knowledgeable and they go above and beyond with their customer service!! I give this company a 10 out of 10!!

They returned my call within 15 minutes! While they couldn't supply the part needed for my…read morefireplace, they referred me to another fireplace company that could and gave me additional options. I am totally impressed and will highly recommend them by word of mouth to friends and family.

We just had an electric fireplace insert installed at our home in Fairport. We are so pleased with…read moreit! The cost was reasonable, the service was courteous and efficient and friendly, and we finally have a fireplace we can be proud of! Thank you!

Called September 30 They will only service what they sell…read more I didn't have this fireplace put in. It's not an insert. They don't care and are booked into February. Don't bother

I had a great experience with 4 winds Chimney service. First time, but I have recommended them 3…read moretimes already. We needed an inspection and cleaning which revealed some significant repairs. We booked it and from beginning to end, it was smooth sailing with them. They consistently told me what was going on, where there technicians were and how much longer the work would be, each day. We had several different crews at different stages in the process and each and every one was great! They showed up on time, text to let us know they were coming, set up protective plastic sheets in the house, wore boot covers while in the house and worked hard each day. For all the work that they did, it was well worth every penny! Once complete, the work is fantastic and now we are enjoying our fireplace. Thank you 4 winds chimney!

Despite the positive recommendations for Four Winds Chimney, my experience was unsatisfactory. I…read morewas charged $108 for an inspection on a chimney that already required known repairs. Furthermore, out of approximately six companies consulted, yours was the only one to state that the chimney would not pass inspection, whereas other firms performed more comprehensive assessments, including removing the cap for a thorough internal review.

DO NOT EVEN GET NEAR THIS PLACE!!!! They are dishonest, unethical, and unresponsive when you have…read morea problem with their products once they place them in your home, you can forget that they will provide service for for them. In fact the person I spoke to on the phone, denied all responsibility for the problem I am having, but said he would put me on list in the pile of other requests waiting there, and when I asked for more info, hung up on me, and when I called back. refused to answer the phone. I have called there intermittently since I bought the top of the line wood stove for $4000.00 which I have to have cleaned 4x a year because it becomes obstructed with creosote every 2 months.

Very nice show room and a great selection. There were some issues with installation and had to do…read moresome unexpected prep ourselves but loved how it all came out. Gail Leess-Pittsford, NY

Great service. Fair pricing. Will use them again this season. Getting gas fireplace logs from themread more

The young men who serviced our gas fireplace were punctual, professional, and helpful. The price…read morewas fair for the work done. I'm glad I called them.

We bought a fireplace through a company that was sold to David Smart. We called in October because…read morethe pilot wouldn't stay lit and they couldn't schedule us for 3 weeks. So mid Nov comes, David arrives and cleans the FP, charges us several hundred dollars and 5 minutes after he leaves it goes off again. I called immediately and left a message. A woman said they needed to order a part. We've called half a dozen times since then and get no response. It's been weeks and no one has even given us a single update. We either get the answering machine or a woman tells us she'll let David know we called. I'm so very frustrated over this. We've had this gas fireplace for many years and have never had a service issue with the former owner. I really miss having it on!

I've had 4 fireplaces/stoves installed in the past 15 years: one gas fireplace, 2 pellet stoves,…read moreand one pellet stove insert. The last one was the pellet stove insert and the work was done by David Smart. Hands down the most professional, well-thought-out, and careful install I've ever had done. Even better, after using the insert a half dozen times: no issues! no callbacks! I'm hoping that David will be available to do annual maintenance because based on my experience with much less reliable installers, I know I can rely on his expertise and attention to detail. Thank you, David!

Great experience from start to finish. They put in granite for two of our bathrooms and our…read morekitchen countertops. Very knowledgeable and we highly recommended Imperial Granite and Marble

I have been remiss in posting a review about this place. About 8 months ago, I remodeled my kitchen…read moreand needed a large amount of new countertops. I wanted quartz, and if you know anything about quartz, you know it can get pricey quick. I shopped around to almost every store in town that was Google-able. I went to a giant warehouse near downtown where you can look at huge slabs up close and in person and, of course, found a really expensive stone that I just loved. I took this picture to many people to see who could obtain it. Imperial could. And cheaper than others. But what really gives them 5 stars is that the owner (husband and wife team) told me she could get a really similar stone for even less. I was wary to buy something I hadn't seen so she made some calls and had the supplier bring a giant slab to her store just for me-- at no obligation! Their storeroom isn't impressive but they do have many large slabs in the back, as well as some remnants you can look through for smaller things such as vanities. And when I saw the new, and cheaper, stone I was very excited. It was almost exactly the same but would save me hundreds, if not thousands of dollars (I cannot remember the exact savings). Since we were behind on our kitchen renovation, I was worried about getting the countertops measured in case something changed. The husband came to measure and was very easy going about the whole process and reassured me small changes we were considering wouldn't be an issue. The installation went well; their installers were very polite and worked quickly. There were a few minor issues that they came back and resolved quickly. Now, the countertops are still gorgeous and there have been no issues. Included with my purchase was a free stainless steel, undermount, very deep and wide single sink. I had originally planned on buying one elsewhere so that saved me another few hundred dollars. I was a bit worried though as I'd read reviews online about some sinks scratching easily but this one does not. And the installers showed me a trick: if it does get a minor scratch, use some steel wool and gently rub it away! When I need stone for my bathroom countertop, I will definitely be calling on them!

When I finally reached the service, I was told they don't service Gates. No explanation. Gates is…read morecertainly in the Rochesters area. Because they wouldn't tell me why, I am very suspicious. DO NOT RECOMMEND.

I called Top Hat Chimney and John at took my call, spent 20 minutes on the phone answering my…read morequestions and educating me about my chimney problems. He walked me through what could be the issues and how to rectify them etc. His knowledge is extremely impressive and he was very professional. I told him where I lived at the beginning of the call and it was outside of his area but he still took the time to talk to me even though he knew he wouldn't be getting my business. Very classy....in this day and age, we all need more people like John. Thank You !

Very honest! Owner Tom G came to home and inspected old fireplace prior to selling me a new unit…read more He explained the work that would be needed and he frankly suggested repair rather than selling me a new unit. He called the next day with the name of an independent repair place. Who does that nowadays? I will definitely go back to In Season for my next fireplace! These guys are honest and very competent. I highly recommend them. I bought from another place 6 years ago and once I paid the bill, they never provided support for their broken product!

Have a had a Montego Bay fireplace from them for 4.5 years in a new build. 1st 2 years we needed to…read morereplace a burned out blower and last two years it won't start. Avoid at all costs.

Technicians and service was good. quality of work was good. The pricing was very very high. Called…read morefor a hot water heater leak. They came out looked at the heater and said it was bad and needed replaced. Said ok and let's replace it. He said we will send a rep out to look at it and charged me$139.00. Few hours later a sales rep came out and said it will cost $5,000.00 to replace it. "WHAT $5000 for a water heater! This was at my mother's house and I her son lives a 1000miles away. So we had no choice but to pay that outrageous price. they did end up knocking 10% off which brought it down to $4485.00. Still was very very high for the service. Even if the hot water heater cost $1500-$1800 you're telling me parts and labor cost $2500-$3000. UNREAL!!!!!

Time again for a service call, A/C just not cooling and running too much. After a good cleaning…read morefrom Yunis Ashkar, things are much better, not running all the time, and keeping the place cool. I upgraded my service plan at his recommendation due my plan only covering furnace cleanings, now I'll get an annual a/c cleaning which will help keep it running efficiently and prevent me from paying big bucks to RGE! LOL Thanks Yunis and Isaac.