We bought a fireplace through a company that was sold to David Smart. We called in October because…read morethe pilot wouldn't stay lit and they couldn't schedule us for 3 weeks. So mid Nov comes, David arrives and cleans the FP, charges us several hundred dollars and 5 minutes after he leaves it goes off again. I called immediately and left a message. A woman said they needed to order a part. We've called half a dozen times since then and get no response. It's been weeks and no one has even given us a single update. We either get the answering machine or a woman tells us she'll let David know we called. I'm so very frustrated over this. We've had this gas fireplace for many years and have never had a service issue with the former owner. I really miss having it on!

I've had 4 fireplaces/stoves installed in the past 15 years: one gas fireplace, 2 pellet stoves,…read moreand one pellet stove insert. The last one was the pellet stove insert and the work was done by David Smart. Hands down the most professional, well-thought-out, and careful install I've ever had done. Even better, after using the insert a half dozen times: no issues! no callbacks! I'm hoping that David will be available to do annual maintenance because based on my experience with much less reliable installers, I know I can rely on his expertise and attention to detail. Thank you, David!

My chimney began to show some water intrusion. I contacted a well known chimney mason who suggested…read morevery over the top repairs which I did not feel were warranted. I called Brian Westman at Canterbury Chimney Sweeps to get his take on the issue. Brian came out and suggested a simple and direct repair which made complete sense, and was not over the top regarding the cost. Brian's estimate was well within the realm of fairness, honesty and affordability. Brian completed the repairs and the water intrusion issue was brought to an end. I plan on having Brian come and inspect the chimney every couple of years to make sure it is in top condition. Also, the phone contact with his office was simple, direct and an overall pleasant experience. I highly recommend Canterbury Chimney Sweeps. Frederick C.

We recently moved into a new to us home. This home has fire logs which we knew nothing about. Also…read morethe house had been vacant for 3 years so we wanted to have the fireplace checked out before using it. Brian came out and checked out and was very patient as he showed us how it works. He even showed us the gas shutoffs just in case. I would recommend them anytime.

Our skylight in the family room was pouring water during a heavy rain. Luckily, it stopped raining…read more I called TG about 10 pm and he showed up first thing in the morning and took pictures of the problem. The picture showed the skylight frame separated and he fixed/repaired. Using his underlayment paper and my roofing shingles left over from a reroofing job performed 8 years ago, he tore out the old paper and reshingled. TG also installed a bathroom exhaust the same day. Very happy with the immediate service and extra work TG performed. We've several downpours since then and no problems. Very fair prices without gouging because of my circumstances.

We had a gutter downspout that was 100% clogged and water was spilling down the side of the house…read more After calling around, the quickest I could get someone out here was two weeks. Luckily, I found Luis, who came the same day. He immediately cleared the clog and cleaned out all of the gutters thoroughly. It was a massive relief to not have to worry about the overflow causing water intrusion while waiting two weeks for someone to come and resolve it! Thanks, Luis!

I used Clean Air Recovery and I strongly recommend against using them. Justin is a very poor…read morecommunicator. He doesn't respond to texts or phone calls, his mail box is always filled. My issue is that I'm am looking to get a receipt for the work done. I paid him at time of service and he promised a receipt and in over 6 weeks of requests he has failed to send one. He also took photos of the work and promised electronic copies which I have not received. The ceiling tiles in the basement were damaged by the solution that was sprayed in the duct work. I've asked him to address this but he has been unresponsive. His work was good and Justin is very passionate about clean indoor air but the amount of work getting a quote and trying to get information back from him is just not worth it. I'd suggest using a more professional company.

Justin and Hector were able to schedule an appointment for me within the same week, as we needed…read moresomeone to clean our vents as soon as possible. Justin was very communicative, both via text and phone. They brought in their commercial HEPA vacuum and did an excellent job, blasting air through the vents and showing us before-and-after photos. We are very pleased with the results, and our vents are now clean.

Service Requested- They poured a concrete sidewalk with a curve in it to create a safe path from…read morethe new front deck to the driveway. It looked hard to do at first but, being the professionals that they are, it turned out amazing. Very reasonably priced for the type of work. Superior quality and workmanship. They answer your questions easily so that you know what the process entails and are ready for each step of the project. Five Stars for sure!!! I would give them ten stars if I could. Thank you. The new sidewalk looks great!

Joe did an excellent job. He performed tuck pointing repairs throughout the foundation of my…read moreVictorian home. He did exactly what he said he was going to do, was very respectful of my property and charged me a very fair price for the amount of work he performed. I highly recommend EMS to anyone looking to get masonry work done on their home. Greg S. - Rochester, NY

I had a great experience with 4 winds Chimney service. First time, but I have recommended them 3…read moretimes already. We needed an inspection and cleaning which revealed some significant repairs. We booked it and from beginning to end, it was smooth sailing with them. They consistently told me what was going on, where there technicians were and how much longer the work would be, each day. We had several different crews at different stages in the process and each and every one was great! They showed up on time, text to let us know they were coming, set up protective plastic sheets in the house, wore boot covers while in the house and worked hard each day. For all the work that they did, it was well worth every penny! Once complete, the work is fantastic and now we are enjoying our fireplace. Thank you 4 winds chimney!

Disclaimer to start ... Review based on 3/4 of completed service…read more Inspection process: 5 of 5. Very comprehensive to include a camera inspection of the flue & inner parts of the chimney. Execution of the agreed upon scope of work: 3 of 5. Scope of work included the install of "Full Cover Flat Lid Cap." To date, majority of the scope of work is complete with the exception of installing the cap. Satisfied with the workmanship done so far. The cap hasn't been installed & company is still waiting for delivery. 7 Months into this project when the cap dimensions were taken & I have to arrange for a 2nd install date. Company Warranty Policy: 1 of 5. In order for the company to honor any warranty re-work, the customer has to buy into annual inspections. Based on that, I can't give a full throated recommendation to a neighbor to use this company again

I strongly recommend against hiring this company. My chimney was very old and falling apart. I…read morehired them to rebuild it. While they were kind and nice, they are wholly unprofessional. Here are a few examples: - They did not tell me they would be needing to use my neighbor's driveway to access the chimney. While I was out they knocked on the neighbor's door demanding they vacate their driveway. - They ended up dropping a brick on my neighbor's new car. They did pay for the repairs. - When almost complete with the work, they casually mentioned that the chimney had not been repaired to city code. Now I need to have it rebuilt. Again.

From the owner: Our business specializes in Chimney Cleaning and Repair Service in Rochester, Webster, Irondequoit,…read moreFairport, Pittsford, Greece, NY and all of Monroe County. We are the area's chimney repair, masonry and rebuild experts. Our professionals will go above and beyond to ensure that you are completely satisfied with how your chimney appears and how well it operates. Give Empire Chimney and Masonry a call for immediate assistance today!

Rudest person I have encountered in a while…read more Bought a Groupon they would NOT honor. It was a $100 value, and I needed some help with my furnace. They said it was a maintenance voucher and could not be used for work. I inquired about the price and when I learned that the price was higher than others, I told them I was inclined to go somewhere else where it was little cheaper. The guy said he was glad and "never to call me again." You got it dude.

Buyer beware! I decided to test the waters out with this company for a simple yearly furnace…read morecleaning and tune up on my 7 year old hi-end unit 3 weeks ago. The HVAC tech provided me with a receipt that included a quote for a new $570 motor that should be replaced ASAP. Today, the furnace completely stopped working. 12 hours of trouble shooting later, a different repair man found that my furnace shows no signs of being serviced 3 weeks ago, but does show signs of being taken apart & improperly put back together - causing it to break down! 14 complaints closed with BBB in last 3 years and 4 negative reviews on the site since 2012 ... http://www.bbb.org/upstate-new-york/business-reviews/heating-and-air-conditioning/sparks-monroe-heating-chimney-inc-in-ontario-ny-31843/ Photos and an update to be posted ASAP. See also: the 11 reviews for Sparks Monroe Heating & Chimney Services that are not currently recommended by yelp, and therefore hidden, many of which are 1-star. As of 02/21/15, Sparks Monroe refuses to return any of my phone or email messages since last Sunday. April 2015 - BBB complaint closed in my favor :) but I did not recover damages yet. (Total closed BBB complaints = 17) Also see the 15 additional Yelp reviews for Sparks Monroe Heating & Chimney Services that are not currently recommended or included in the rating of this biz.