They returned my call within 15 minutes! While they couldn't supply the part needed for my…read morefireplace, they referred me to another fireplace company that could and gave me additional options. I am totally impressed and will highly recommend them by word of mouth to friends and family.

This company is simply amazing!!! Their customer service is exemplary!!! They put my fireplace in…read moreover 7 years ago and they are still available to me if I have a problem an issue or a question.. they are so accommodating. They are kind efficient and knowledgeable and they go above and beyond with their customer service!! I give this company a 10 out of 10!!

I had a great experience with 4 winds Chimney service. First time, but I have recommended them 3…read moretimes already. We needed an inspection and cleaning which revealed some significant repairs. We booked it and from beginning to end, it was smooth sailing with them. They consistently told me what was going on, where there technicians were and how much longer the work would be, each day. We had several different crews at different stages in the process and each and every one was great! They showed up on time, text to let us know they were coming, set up protective plastic sheets in the house, wore boot covers while in the house and worked hard each day. For all the work that they did, it was well worth every penny! Once complete, the work is fantastic and now we are enjoying our fireplace. Thank you 4 winds chimney!

If I could give this business 0 stars, I would. I have had a faulty gas fire place that I have…read morebeen waiting to be repaired for months. Each time they come and replace a new part. They have replaced the wall switch, pilot and thermo pile. Along with numerous cancelations. Now they are saying it is the regulator. I had an appointment scheduled today between 7:30 and 8 am and they called and canceled at 20 min to 8 because their tech is sick. I literally live a mile down the road from them and they can't have another tech come? There is only one tech? Thoroughly disgusted with them. If I could use someone else I would. The pilot remains lit so it must be a faulty part they replaced and I'm stuck. Will never use this business again.

Great service. Fair pricing. Will use them again this season. Getting gas fireplace logs from themread more

The young men who serviced our gas fireplace were punctual, professional, and helpful. The price…read morewas fair for the work done. I'm glad I called them.

Amazing response to our A\C problem a few weeks ago. Came out a few hours after we called and told…read morethem our Air conditioning was not working-given that it was almost i0 degrees outside, we needed a quick fix. After looking at our furnace and A/C, he told us both units were 18 yrs old -we've been in the house for 6 yrs, so fixing it was not cost effective and our unit was 80% efficiency. After we agreed on the appropriate size and high efficiency-we scheduled for next day install. They also said that a technician will be coming by later that day to install a portable A/C , at no cost to cool our bedroom for the evening as well as the next day during the install, which was an 8 hour job. Excellent service, professional from start to finish and followed up with us as promised. What also was a pleasant surprise is that they at no time try to sell us stuff we did not need. When finished, they walked me thru everything that was done, answered any questions I had and included a 1 year free check up/cleaning. Could not be more pleased. Love supporting our local businesses as well.

The former owner was great 2019 installed new unit after hours! …read more Can't count on them if you have emergency. Calling number on unit went unanswered until morning. Then new owner said he must have phone issues. However the answering service said they don't have emergency service. .Used them three years for annual check up. Told new owner under impression up selling. Most owners want feed back. Not this guy Sad to see quality small town company go down hill so quickly What a difference the owner makes!

I am not known for poor reviews but this is one of them…read more Hired Isaac a couple of years ago for an inspection and cleaning on our furnace, tankless water heater and air conditioner. Was pleased with the service so we bought one of their expensive maintenance plans. First of all, you have to call them every year to return for a cleaning and inspection. They should call us to schedule service thru their expensive plan. Fine. We are considering moving so I called for an inspection and cleaning. They wouldn't do the A/C bc it was February. Again, fine. Well the nightmare began. Now keep in mind everything worked perfectly prior to this service. Again, cleaning and inspection. Tech started inspection. Soon I heard a half hour of very loud metallic banging. I asked how it was going and was told he was trying to free a part to clean and check it. In the end, couldn't get it. Specialist had to return. Specialist returned and said igniter was bad. Changed it and it cost $162 which was the cost after the $600 maintenance plan previously mentioned. Pretty quickly we noticed more trouble. No hot water for a number of minutes. You may say no big deal but try running your bath for 3 to 5 minutes bf you get hot water. This happens on every faucet too. So we called again. Tech came and now found a bunch of gas leaks and the heat exchanger was bad. Cost $300 after their wonderful $ 600 maintenance plan. They also repaired some of the gas leaks. Said RGE had to fix another one. RGE came and said no leak. Hmmmmm... And I can't help to wonder how much of this is a result of the first Tech banging away full force on a very intricate and fragile piece of equipment. And we don't even have the new heat exchanger installed yet!! No call with an update, no call to schedule appt. Nothing. 2 months ago we called for an inspection. $500 later (not including the investment in the $600 maintenance plan) we have a non properly functioning water heater, no appointment and no plan. So much for hiring a big company for expertise, service and peace of mind. Ill update when, I mean if this gets resolved.

I'd like to start by saying we are not unhappy with the service or technicians that were sent to…read morethe house to install the new water heater. My review is solely based on Isaac's lack of ability to give us a detailed invoice for the cost of the work done. We asked several times and were told that is was not possible in their systems to provide one. they did divide it into Labor and Equipment, but did not provide the actual cost of the Hot water tank, new venting, cost of removing the old equipment, etc. I have owned houses for over 35 years, never have I had a company not be able to provide cost breakdown of the hardware installed. We will not be calling them for any other services, except those that are covered by the warranty on the water heater.

As always the staff at Four Winds Chimney is professional…read more Our chimney as cared for and repaired as needed. The stainless steel liner put in several years ago is performing well as promised. The office staff is the best. Thank you.

I requested a quote from them to clean several fireplaces . Their quote was 2.5 times higher than…read morethe contractor who did the work for me. Your paying for their advertising not service.

DO NOT EVEN GET NEAR THIS PLACE!!!! They are dishonest, unethical, and unresponsive when you have…read morea problem with their products once they place them in your home, you can forget that they will provide service for for them. In fact the person I spoke to on the phone, denied all responsibility for the problem I am having, but said he would put me on list in the pile of other requests waiting there, and when I asked for more info, hung up on me, and when I called back. refused to answer the phone. I have called there intermittently since I bought the top of the line wood stove for $4000.00 which I have to have cleaned 4x a year because it becomes obstructed with creosote every 2 months.

Very nice show room and a great selection. There were some issues with installation and had to do…read moresome unexpected prep ourselves but loved how it all came out. Gail Leess-Pittsford, NY