Rude and unprofessional. 20 mins after my scheduled appointment after I reached out to them, I was…read moreadvised they re-routed my Plummer. When asked on an ETA Chris the receptionist was extremely rude and said I have no clue. When I asked to speak with Management regarding policy on re-routing appointments she hung up on me. She then called me back 5 minutes later to cancel my appointment and advised me "go find someone else to do the work". Have not been able to reach out to management or owners regarding terrible customer service from Chris. Would never ever recommend to anyone!!

do not return phone calls, was given excuse their employess do not want to crawl under a mobile…read morehome to put heat tape on the pipes, also given the excuess my mobile home was sinking into the ground rotten way to treat people

Peer plumbing are the best! They showed up on time and got the job done right. The cost was a…read morefraction of what the other plumbing service was going to charge. I would recommend to anyone needing plumbing services.

We hired Peer Plumbing for a complicated plumbing issue in our home we purchased last year. When we…read moremet with the owner, he was super professional and knowledgeable, and I still stand by that. He suggested some easier and inexpensive fixes for some venting issues in our home. The work was done quickly and without issue. They also replaced a corroded Y joint in our main plumbing stack. It was done quickly, efficiently, and inexpensively. No issues there. Where things went sideways was when we had an issue with our main drain line. We had sewage backing up in our basement and lots of sewer gas, which was concerning. Other plumbers who weren't the owner were sent to our house and snaked the line. They had to come back 4 times because they didnt scope the line first as they should have to identify the true issue. Each time they came back, they also made a huge mess, tracking the sewage through my house. If I only had to deal with this one time because they fixed it the first time, it probably wouldn't have been as annoying, but this combined that they repeatedly had to come back because they didn't take the time to properly identify the issue FIRST and then do what they needed to was upsetting. Furthermore, Amy, the person who handles the phones is extremely unprofessional and really doesnt understand the concept of being in a customer service position. She was audibly annoyed with me when we were waiting to pay our invoice until the issue was fully resolved. She is blunt, rude, and just not what I would expect from a company that is so highly rated. You may be able to have a very good experience with this company, but the inconsistency in service is an issue that the owner should look into to improve his company. I would also make sure you push for more communication about what is being tested and the scope of work completed as they were lacking in this regard as well.

I did get a quote from them, the guy was polite, arrived at the time he said he would, knew exactly…read morewhat needed to be done to fix my furnace. Would've gone with them but I got a slightly lower quote from another area company, and at the time, I was a bit short on funds.

Had a plugged drain that brought the kitchen, dishwasher and washing to a halt. called late on a…read moreFriday, and it was all fixed by early Sat afternoon! Many thanks for the friendly, fast service!

We have been working with Towlson as our plumbing and HVAC go to since moving to Tonawanda…read more Within the first month of moving in, we experienced a sewer line issue due to the house having been vacant for nearly a year. Towlson responded quickly, and resolved the issue efficiently and affordably saving us a ton of headaches in the process. We have had them run preventative maintenance on the HVAC system a couple of times in the last five years. They've been able to keep our aged AC compressor running efficiently, saving us thousands in repair and replacement costs in the process. When we had a concern about the dehumidifying unit, they came out, made adjustments and corrected a potential issue quickly and cost effectively. Couldn't make a higher recommendation for a company that provides prompt, high quality services and shows they want to work with customers, not just process work and bill jobs. Special kudos to Eric who has responded to a number of our service requests. Great guy - good customer service skills, and very conscientious of the home and property while working.

Called them two different times after hours, very pleased with them. Chris was very professional.read more

Plumbing to open drain Pat came and stayed awhile making sure we were able to use the facilities. I…read moretruly appreciate the dedication this job seems pretty hard but was tackled quickly as possible and efficiently even cleaned up afterwards thank you!!!

They did not finish the job we paid for and we paid almost $30,000 for a water main break repair…read moreand they left our property a complete disaster. We have heard every excuse in the book, from them needing three dry days in a row and then they will be at our property to them not having enough man power. We have been told numerous times we will get a call back the next morning and no call. They do not stand by their contract or word. Do not use this company.

I had an outlet that was smelling like burning plastic and needed someone to come out the same day…read moreto check it. They were here within 2 hours and quickly repaired the issue. Their workers were polite , courteous and professional

Shortly after moving into our new home we had an issue where one of our outlets was being…read more"glitchy." Items plugged in would have power, then it would seem to shut off for no reason and then come back on. My husband came across RJN Electrical and called them up. It took a couple of days to get them scheduled to come out, but there was good communication while we were figuring out a time. They ended up stopping out in the evening. The man who came was friendly and seemed knowledgeable. He figured out our issue and resolved it. Being a very new homeowner I really had no idea how much an electrical call would cost. They charged $75 for the service call, and then $70 an hour for service. The parts were very minimal. In talking to others who have had electricians come over that seems somewhat reasonable. The worker and my husband had a lot in common and were chatting the entire time he was working. My only somewhat complaint was that I am guessing that all that chatting extended the time it took to fix. They charged for 2 hours, he was probably actually there a little longer, but I wonder if he had just been working diligently how long would it have taken? Not a big deal, and it was nice that the guy was friendly and explained things too, just interesting to note. Overall we had a good experience, and I think if any other electrical issues come up I would probably reach out to them again.

Worst company ever, I wanted a 2 1/2 ton air-conditioning unit put in and they insisted on a small…read moresmaller one, Ken (the main owner at the time) insisted that if the one they're putting in won't work, they were going to replace it with a 2 1/2 ton. That never happened. They insisted my ductwork was too small and came and put bigger ductwork in. It did not solve the problem as the temperature went up outside. The temperature went up in the house. The air-conditioning was running all day long never shut off. After seven years, the air-conditioning blew the oil i'll cover which I was told by a reputable company because it was too small. That's why that happened. I fought with them. They refused to put a bigger one in. I would never hire them ever again. They do what they wanna do and want you to pay for it. Air conditioner lasted 7 years and I had a 5-year warranty and I paid good money for it and I received junk. They need to listen to the customer and give the customer what they're paying for and what they want and stop arguing with the customer

Horbett Heating & Cooling helped us twice. The first time was in 2020. So now, five years later, we…read moredidn't hesitate to return to the same company. Of course, we considered some different options, but thankfully, we didn't look any further and decided to stick with Horbett's. After the first experience our feedback was very positive, so why not? The day we called, the person handling our case put us on a waiting list. It sounded serious, but she called us back the next day, and within 30 minutes, a repairman was at our door to take care of the problem. They do a great job with scheduling, so the technicians don't waste their time. The repairman explained everything thoroughly that he was doing, including showing test results etc. during the whole process. Definitely, it was an honest and professional approach to customers. He really checked everything to be sure what the exact issue is with the air conditioning unit. After about an hour, he left. Our house started to feel like a happy place again. "Happy wife, happy life," right? ;) Another heatwave is coming this weekend. Horbett Heating & Cooling did a great job, and thanks for that.

AVOID! Helpful until they need to be…read more Company installed a water tank and filters in rafters of our basement since we were getting flooring and dry wall installed. A year later the tank ended up crashing to the shuffleboard below and spilling the contents all over the wooden table. There were 2 divots created that are irreparable and water damage to the base. We were hoping to work with the company to get a replacement or compensation for the table. We started the process with patience, understanding, and a willingness to work collaboratively with the company to make things right. We had minimal response from the owner and when we did hear back it was only to be repeatedly questioned on "how" this happened. While we understand investigation is important, the company was solely focused on absolving themselves from any responsibility to avoid helping us with a replacement or monetarily. After a month of minimal contact and with the threat to cancel our account, they reluctantly offered 5 years of free maintenance service. We are now sitting with water damaged table in our basement that will not be replaced but we are supposed to be grateful that they moved our tank down and changed our filters for free (even though it was time for our routine filter change anyways) and will hold us hostage for 5 more years just so we can recoup our losses from the credit. AVOID!

Watercure if fantastic. Not only is their product exactly what I was looking for (I got a 3 stage…read moresystem for our drinking water and a whole house system), but Drew and his team are great to work with! They are truly experts and respond quickly to questions and concerns. I've already noticed a difference in the taste of our water and can feel the difference on my skin. The price is VERY reasonable and well worth the investment. I feel relieved to know that I am have some control over what is in my water.