We found a corroded gas line during a bathroom remodel! Yikes! We called, and a tech was sent very shortly. Jason was awesome. He fixed the problem and then added an emergency water main shut off that we've wanted to have done for a long time... Other companies made it seem so complicated that we were putting it off. Despite the horrible crawl space that he had to work in Jason did a stellar job, AND at a very reasonable price. We've found our "go to" plumbing service and would recommend them without a second thought! read more

From the phone call to the plumber coming to do a clean out of the sewer line,we're so respectful honest and caring. I would recommend them 100 times over. read more

If I could give a negative number rating I would. My son's mobile home had no water/water pressure. He called The Plumber. A tech came out and gave him an estimate for $4376.50 to install a new hot water tank. He also paid $60 for the call. They told my son the cold water runs through the hot water tank so that was why they had no water. He approached me about this because the rate seemed high. I did some research and went personally to a store/dealer. The unit was $1200. (Most are $600 but he needed a special unit.) The estimate still seemed outrageous to me (over $3000 for labor) so I got a second one. We told them what the "diagnosis" was and he quoted us $2300, almost half of the cost. I called The Plumber at that point and inquired about their estimate. Perhaps they were taking advantage of a young 22-year-old home owner? No, that is their usual quote. I told them that was price gauging and a ridiculous price. After the new unit was installed, the tank wasn't filling up properly, so the tech from the new company went out to investigate. There was a break in the main line under the house. It wasn't even the hot water tank that was the problem. A bad diagnosis that cost TWENTY THREE HUNDRED DOLLARS. We then did more research and talked to more contractors. When my son initially called, they should have known without even looking that there was a problem with the line. No HOT water would indicate a problem with the hot water tank. No water at all or no water pressure would NOT indicate the hot water tank. Yes, some cold water goes through the hot water tank so the water can heat, but that has nothing to do with the main line. I then called back The Plumber. They actually have right on their letterhead "Most people only leave reviews when they're not happy and fail to give the business a chance to make it right. That's just not fair to the business. Please give us a chance." First of all, what does that tell you right there? I told the Plumber I was giving them the chance to make it right. I emailed them the research we had done on what negligence is and what is law suit worthy. I was told I needed to provide documentation from the other company that said what the problem actually was. My invoice from them showed the work that was done but did not go into what happened after the installation. And did not feel comfortable writing a special letter that would affect another business in their field. I absolutely respected that and wouldn't expect them to. We were able to repair the main leak for $50. FIFTY DOLLARS was all it would have cost and we spend $2300 plus the $60 for a bad diagnosis. The Plumber didn't even get back to me. I had to call them and they said without "proof" they would nothing for us. I told them I would be blowing up social media. I couldn't believe they wouldn't even give back the $60 for an erroneous diagnosis. I'm disgusted and disappointed. I've given lots of positive feedback in my life when I am giving good service. I am enraged by this. I'm sure I can't go to small claims court either because I don't have "proof". It's disgusting. I think a call to the Better Business Bureau would also be a good move. read more

i called for central air conditioner repair and was told they would call me right back to let me know when they would be there. Never called back, i prefer to use local businesses but was forced to call someone else who actually returned a call and showed up read more

For some time I had ignored the shut-off valve which was frozen in place and so, could not be used. So, I called ThePlumber. In response, Plumber, Will, came as scheduled, viewed a few simple plumbing problems and suggested common-sense solutions. Then he inspected the recalcitrant shut-off valve and proposed a couple of ways to approach this valve. I agreed that it should be replaced. Will drove to his office to procure the various tools and materials needed for repair. The repair with copper fittings and a handle shut=off lever was done efficiently and expertly. After, Will asked me to try the lever which was most easy to operate. He then cleaned up any debris from the repair. I thanked him for not only repairing the valve but also for relieving me of a potential problem. I have employed The Plumber in the past and have found the service consistently excellent read more

Do not go to this company they put in a space heater that was broken had no heat for two winters they keep ignoring my request of a refund and it's on a warranty. I was told by the manufacturer that I would and these fools playing games and not giving me my money back been over a month now I had to calll the ftc and gonna have to file a court claim most likely they are scammers and will steal your money definition of fraud and false advertisement. So believe the negative reviews and do business else where they have lazy engineers as well. read more

Update 1/5/23 : Joel is STILL LYING. The Small Claims Court case was dismissed because I was only able to obtain 1 repair estimate, NOT because The Plumber was found to be without fault. And the empty offer of a 250.00 credit is ludicrous because I would never use this company again and he knows it. Are your pants on fire Joel? Take your business elsewhere. The owner refused to accept responsibility for the damage caused to our bathtub during the work we had done. We did everything we could to avoid it, but ended up in court. The owner of this business stood before a judge in Small Claims court this week, under oath, and lied right to her face. There is your example of what kind of person is trying to take your money. Joel has a God complex and believes he's above the law. What kind of business owner refuses to answer a Better Business Bureau complaint and lawyers up for a $900.00 Small Claims case? A dirty one. Waiting for the verdict. read more

They sent a plumber over to my house on Grand Island, who damaged the bathroom floor, toilet, and drywall. The plumber on-site took pictures and documented everything. He said he was documenting in his system the damage he caused and would notify his manger. A few days later, two gentlemen from the company came to my house, admitted to the damages, and said they would get them repaired. After a complete lack of communication, and tons of unanswered e-mails, and phone calls not returned, after I hired a contractor to repair the dry wall, they mailed me a check for the damaged dry wall that I had a contractor repair. The owner (I don't recall his name) then sent a buddy of his who stated he was a flooring contractor over to my house. This contractor was rude, unreliable, and impossible to deal with. He also tried to tell me how he was going to repair the damage done to my home (not how it works). So I went and get an estimate at Home Depot for the flooring repair. I submitted the estimate to The Plumber and they said they were going to refuse to repair the damage their plumber did to my home. The management team at this company does not return phone calls, answer or return e-mails, nor have any sense of professionalism. This company was HORRIBLE to deal with and they do not care of their employees damage your home. I will never do business with this company again and I strongly urge no one to ever do business with this company. They do not respect other peoples homes. Update to Joel's comment - he is a liar. The contractor they sent over said he COULD NOT repair the floor because he does not have the same type/material of flooring currently installed. So the floor had to be replaced. I've tried to contact you to discuss the damages for MONTHS! You don't return phone calls or e-mails. I did not ask for anything above and beyond. I asked for the damages to be repaired. If you can't be honest on a simple Yelp review, its no wonder why you can't run a professional and respectful business where the employees respect peoples property. read more

Fantastic service, prompt response and fixes my emergency issue. My plumber told me he would be out right away, four hours later they didn't show up and I called this company and they were there within an hour on a Saturday. read more

I would give this company zero stars if it was possible. This is the worst experience EVER with a contractor! They're unreliable, constantly cancelling appointments. My original assessment appointment was cancelled literally hours after they schedule it, pushed it out for a week. Another of my appointments was actually cancelled 40 minutes AFTER their scheduled arrival window! This was 6 week battle to get the work done! 12 scheduled appointments only 2 of them they actually showed up for. Kasey, the lady who calls for the e scheduling is an absolute nightmare! She's rude and has no business being in customer service! Don't dare ask her a question, she's raises her voice and puts the blame on her manager, claiming she doesn't have any answers, a level of incompetence that shouldn't be in her field of work. Maybe she should take her anger out on the manager or better yet, have the manager make the calls since she has no straight truthful answers. We now have had our 12th appt cancelled!! They showed up5/24/24 with only half of the parts! Broke my attic stairs and promised to have the part to complete the fix on the AC Wednesday 6/26/24 and promised that the repairs would be completed 6/27/24. Now trying to push the work off onto another company that wants to schedule the repair! I would not recommend this company to ANYONE!! Received yet, another, call from Kasey in the office giving 4, yes you read that correctly, FOUR, different excuse as to why they couldn't finish the work. None of them having to do with them "needing to get approval" to order the wrong size drain pan. Which, the company owner is now saying was "cracked"! Excuse 1. The amount of work, back pedaled with "emergency" which was excuse 2, then started to say that Mike was no longer with the company, REAL quick back pedaled that to "family emergency", so I asked what is it, doesn't want to do the work, terminated/quit, or actual family emergency. She used that excuse with us for multiple other cancellations, SO, if that's the case, send a different tech if that guy is having so many home issues! The owner of the company is just as horrible. I honestly don't know how a company with absolutely no integrity is still in business. The lies that this company's spews to its customers is absolutely horrific! I NEVER declined for them to repair the attic stairs that they broke! It is a riveted hinge, NOT A SCREW OR BOLT!! My comment was "I don't know if the hinge is replaceable, the whole ladder will most likely need to be replaced!" Mike, the tech that broke the stairs said he would pay for the part out of his own pocket! My husband reached out to the vendor of the ladder and just as suspected, the part IS NOT REPLACEABLE!! Pics included to show the debauchery for the owner to back pedal and spew more lies about this situation! Yes, we called our warranty company on 6/26, they cleared stated that the work and all parts had been approved! ALSO, had your company kept any of your other 10 cancelled appointments, they would have been NO ISSUE of heat! So, Joel T., I'm calling you out!! read more

The Plumber Heating & Cooling - Plumbing Near Me - Lockport, New York

HORRIBLE COMPANY. Been going on over a month trying to get my AC repaired. We went through 12 reschedules/appointments with them. Finally get them out to perform the repairs and they have the wrong part and break the ladder going to the attic. Everything is torn apart and we were PROMISED that the part would be in and they would be out to immediately complete the repairs. Come to find out, they decided they were no longer interested in doing the repairs and pushed the repairs to another company that has a 2 week lead time to fix their screw ups. Currently seeing if the new company can try and squeeze us in sooner after The Plumber, Heating & Cooling completely screwed us over. If I could remove stars from other people's experiences I would. read more

Don C was professional and very knowledgeable. He answered all my questions and was able to handle the problems I was having with my new faucets. read more

Our tenants water heater broke down, they send out their technician the next day and the problem is taken cared of on the same day. **it is not easy to get a service personal out in the cold and think snow condition in Buffalo* and they get it done the same day. read more

The WORST company in the industry! They have not showed for appointments or cancel the last minute. Claim they only have 1 technician; how can they be in business then?? It takes an incredibly long time to make an appointment only to have it cancelled. Awful customer service - do NOT use this comany because if you do you will be terribly disappointed. read more

Awesome service! Tim the plumber who did my plumbing repairs was very prompt, professional and knowledgeable. Tim also cleaned up after himself . I was very impressed with the excellent customer service from the 1st phone call with Casey to book an appointment with a plumber. This is a very good company. I recommend The Plumber, Heating & Cooling company for all your Plumbing, Heating & Cooling needs. ***** read more

I called and requested a plummer to fix a broken pipe, They said the earliest would be next week (Ive worked with them before and it seems common wait times are a week or longer ....so i accepted a week later appointment . A week goes by .....on the day scheduled the office calls leaves me a message i called back within 30 minutes and she says we already told the plummer to go on to the next job and they will have o re schedule again and to wait ANOTHER WEEK....all because they left a message and i called them back to say Yes Im here waiting......Very unprofessional to 1st make a customer wait a week and then on the day they say oh well because you didnt answer our call right away we had the plummer go to the next Job , called within 30 minutes and thats too long ,..meanwhile they had me wait a week... Find another Plummer who is more customer focused and friendly read more

I was incredibly happy with this company. They came out first thing in the morning to help me. They explained what was wrong. They went over my options. The price for their service and product was fair. They were friendly, courteous, and professional. They also reassured me that if any issues arouse that I could reach back out and they could assist me. read more

Very reliable and was also so helpful in explaining the issues we had. He was personable and so easy to work with.

Jason was knowledgeable and professional. He explained the problem and exactly what he was going to do to resolve my problem.

What a ripoff . $900 to install a Kitchen and bathroom faucet and we had the faucets. Should be ashamed to take advantage of elderly people. read more

The Plumber H & C provided efficient services and friendly experiences for plumbing repairs, sump pump replacement, smart thermostat installation and HVAC maintenance. We've used their services at our new home as needed for about eight months. Lisa from the office is amazing with scheduling and prompt with updates. Today, Jarrett R was punctual, professional, and knowledgeable about plumbing repair. We highly recommend this business. read more

Paul came out today and added a shut off to our water line to isolate the issue now until we can buy a new faucet for him to install. He provided us with a quote to install one we provide because we wanted to choose our own. Paul was very wonderful and we appreciate his help and the plumbers. This is Susan btw and I couldn't be more happier with the service today read more

My sump pump was having issues and the technician came within 30-45 minutes. He was friendly and efficient. I was very happy with The Plumber! I would highly recommend them! read more

We had an excellent experience with The Plumber. Service was on time, done right, and reasonably priced.

Absolutely terrible, untrustworthy company. The fact that they use two different business names should be a cue that maybe they are hiding the negativity that surrounds their business. I was set up with them through my warranty company. They canceled my first appointment 30 minutes before they were scheduled to arrive (I had taken off work) claiming a plumbing emergency. Rather than reschedule asap due to the inconvenience they caused, they scheduled me out another couple weeks. Yet again, morning of the appointment (took off work again!) they called claiming a death in the family and canceled. Without further regard to my inconvenience, they scheduled another couple weeks out. SHOCKINGLY, three days before the appointment they canceled claiming they were ending their relationship with the warranty company. I called the warranty company, they denied this. Needless to say, this is not a company that conducts itself with any sense of professionalism. I'm glad they did not end up doing any work in my house; clearly they cannot be trusted. read more

I would give zero stars if I could. this is a very unreliable company. Called them because our furnace broke. It was around 5 or 6 at night. Told us it was not possible to come but would come first thing in the morning. They totally lied and did not come. When I called they said sorry we can't come out today. They didn't even bother to call us I had to call them. Again, unreliable-my advice is to call another company. read more

I originally hired this company a year ago to fix a broken pipe that had been destroyed by tree roots. They told me (and the invoice specifically said) that the pipe had been fixed to the main sewer. I've had the same backup issue twice now since that repair- turns out they stopped almost 8 feet short, didn't connect the pipes correctly, and still haven't come back to do the reconstruction service (there's literally broken pieces of pipe still in my yard). I've been calling for six months about this, and I keep getting the blow off answer "We'll email the info to the main office". Don't ever hire this company if you want your plumbing issues actually fixed- super dishonest and rude. read more

I've used The Plumber about 4 times since October 2019. The plumber himself is very good and professional and I've never had trouble getting them over to my home. So the first 3 visits were good experiences. This last visit in March 2020... not so good. My bathroom faucet broke. I made an appointment for the The Plumber to come over. I went to work. My son was home. The plumber couldn't repair the old faucet. A new one was needed. The cost was just over a $1000.00. For a bathroom faucet and installation. Later, I did a quick search online and found the exact bathroom sink faucet for under $200. Ridiculous mark up! I did give the go ahead to complete the work so that's on me. But with those prices, I can't use The Plumber again. Good Plumbers- but outrageous mark up prices on their parts. Legalized stealing. read more

unreliable company. Good workers, but terrible "owner", if you could even call him that.

Our basement flooded and it was very bad. We requested service for two different issues. One being the water heater and the other being the stoppage issue. They wanted to replace out water heater and the price was outrageous! We found another plumber to replace this for $1,000 less than the prices quoted! After we did not go with them for the water heater replacement, they cancelled the second service for the stoppage, even though we now paid two times for two different service calls! They rescheduled for a week away. The morning of service, they called AGAIN to cancel stating we would have to wait an additional week! In the mean time, our basement is flooding with every rain!! I DO NOT recommend this company! read more

Our first experience with 'The Plumber' was 3 years ago when we had a backup of the storm sewer into our basement. It was a Sunday night and they sent someone right out to clear it. The same thing happened more recently and again they came out promptly. Our latest issue was a clogged sewer line that goes beneath the basement floor. We had nightmare visions of having to dig up the basement floor because the sewer line pipe was rotted. They allayed our fears with an alternative line. Brian did a professional job, is friendly and has a delightful sense of humor. I understand that when people discover they need a plumber they may already be upset but plumbing is a skill that most of us don't possess. read more

This Company did absolutely outstanding work at a moderately reasonable to average price. Out of seven places that gave quotes, they were the lowest in cost by far. Service was fast, friendly, courteous, and superb without a doubt! We had a water heater expansion tank replaced, a complete under kitchen sink pipeline replacement, and water lines replaced in the bathroom. All jobs were completed in about 6 hours and completed skillfully without any problems. Thank you very much for a great job! Extremely well done and professional !!!!! I would highly recommend them for anyone needing quick efficient professional service. read more

My wife called The Plumber out of desperation on a Saturday night. We had a basement full of sewage after two other plumbing companies failed to diagnose a drain backup problem. The Plumber sent someone on Sunday with no weekend or emergency fee. The gentleman was on time and worked for 3 hours to diagnose and provide a short term solution to our issue with no additional cost over the initial estimate. After diagnosing that we needed a new trap and vent in our front yard, they scheduled me for the following week Friday and even deducted the price of the previous visit off the new estimate. The crew was once again on time and professional from start to finish. They made sure I understood the work they were doing and after digging they found an additional sewer pipe cracked which they replaced at no additional charge! I am so thankful my wife happened to call The Plumber. They were honest and thorough from the first time we called until the job was done. The owner even gave me his cell phone number in case of any additional problems. read more

DO NOT USE! My home warrany company sent them out, so I cant comment on prices. However, he did not fix Hot water tank properly. He replaced the dip tub. After he replaced, he turned the flame one notch up right below the hottest setting! He never told me, which resulted in me burning my hands while washing dishes with SCALDING HOT WATER. I dont know what his reason was for doing this. The only thing I can think of he could "fool" me into thinking it was fixed. Little did he know when that scalding hot water becomes luke warm while filling a 1/4 of a bathtub, I would find out. He should have replaced the tank. Why would he not? The tank is 25 yrs old!!! I'm sure he charged my insurance company a pretty price for a part that Was not needed! I am beyond upset and so are my scalded hands! read more

I've been using The Plumber for several years now and I can safely say I have had a thoroughly good experience each time. The technicians are dedicated, professional and courteous, and they go above & beyond. Appts. are kept, questions are fully answered, details are looked after. read more

Do not use. My warranty company sent them over. They came in November, said they would send in a proposal. They came back in December and did the same (inspected, took a video). They said they would submit to my warranty company, they would take care of it, I would not have to do any thing. By February I still have not heard anything. I called them, customer service, did not know anything, I was told to call back the next day. I called back the next day, they did not know anything, I was told to call my warranty company. My warranty company did not know anything, after many calls, turns out The Plumber never sent anything into them. After several more calls, my warranty company said The Plumber was in the process of writing the bid and it would be in the next day. I call the warranty company a couple of days later and I was told The Plumber was not going to send in a proposal, because even though I have a break in the sewer line I do not currently have a back-up. They are liars. They are incompetent. Do not use them. read more

Terrible! Scheduled an appointment for an emergency plumbing issue. Took the day off of work because my time slot was between 12 p.m. and 4 p.m. I received a call at 3 o'clock from the office telling me that the technicians were running late, but they didn't forget about me and the plumbers would contact by text before arrival. It's now 8:30 p.m. at night, I still have my emergency plumbing issue and I've heard nothing from this company. Crickets and a no-show is what I got. No wonder they don't charge for estimates because clearly they don't even show up! Unreal! I do not recommend this company! Update: I did receive a call at 9:51 p.m. saying that they were on their way, I was like thanks no thanks. read more

After a rough week of a flooded basement and a hot water tank going because of the flooded basement. They made replacing my hot water tank so easy. Their technician Keith was just wonderful. They got to my home quickly and made sure it was done correctly. Not only that it was a lower price than everyone else for the same hot water tank. Thank you! Job well done! read more

Worst experience ever. Overcharged by twice the actual amount for a repair. Claimed they had no record of my appointment twice. DO NOT CALL THEM EVER. Terrible service, terrible prices, read more

AVOID THEM AT ALL COSTS! I unfortunately have an insurance program that forced me to go through them. They are impossible to get ahold of. When you call you will get their secretary who just takes messages and lies about Joel being there. I was expecting them to come in the morning so I was just going to go into work later in the day. Of course they never showed up that day and came the NEXT day! I called them over and over again. Then they told me one of their trucks was in an "accident" and would not be coming out until later on that following day. Complete liars. Awful service. Called the Buffalo water authority on them and they told me that the company is known for these situations. I went without water for 8 days before they were finally able to get it hooked back up...8 days! Joel showed up to my house clearly upset that I had called the water department and came to my door to go on and on about how I am not his only customer. In my line of business, my main goal is to make each client feel like they are my only client. The company clearly needs some core training in the management field. I would suggest the staff be sent to some sort of Dale Carnegie course to teach them proper ways of communicating to customers. It is now about 2 months later and the big pile of dirt is still in the yard. I called them 2 weeks ago and they told me they would be coming that week to pick it up. Never showed up of course. Called them again this week with no answer. This time I called the insurance company and complained and sure enough they called me back then! I am all about taking care of people and my clients and received no help from these guys. I am not sure how they stay in business, but I am serious when I say-avoid them at all costs. read more