I can't remember the name of the man that installed my new faucet, but he did the best job I have…read moreever seen. He was amazing and very professional with what he did for me.

Let me start by saying that most people don't want to call a plumber, including myself. We recently…read moreended up in a situation with a severely clogged drain in the basement. My wife and I tried whatever we could do to unclog it, and just couldn't figure out why. We ended up calling around and trying to get general estimates. Depending on the task at hand, Bruce gave us the most reasonable quote and we decided to go with him. He was very responsive online and available the same day. Some of the plumbers had given us dates that were well into the following week, and almost twice the price. When Bruce arrived, he made sure he kept the work area clean, worked on our sink, and after we found out that the job needed was worse than we had initially thought, he encouraged me to look around in case I didn't want to go with him. The new project included sawing off the existing galvanized pipe to the laundry sink, which was severely clogged with corrosion and sediments, and having it replaced with PVC pipe she is replacement. We decided to go with him for the new job and he completed it quickly, with quality products, and at a very reasonable rate. I would highly recommend using this company for any house related tasks including plumbing.

shane did a very good job i am very happy with the work would recamend to any body who askedread more

Needed a small drain snaked and it was done quickly and affordable. Would highly recommend.read more

In the early stage was impressed with the quick response on a having someone review the sewer line…read moreand share a quote. Then 3 days later was told that they are too busy to accept our work and stated they are 6 to 10 months out and $2, 000 more.. not really ethical business behavior. Be cautious l.

Dear R.I.C. Plumbing Team,…read more I am writing to express my sincere gratitude for the outstanding service your company provided. We cannot say enough about how professional, friendly, and knowledgeable your team is, all while offering very fair pricing. Our main sewer drain was disintegrating due to the acidic cinders used as a base back in the 1960s, which eventually ate through the cast iron pipes. This left our bathroom and kitchen completely out of service. Fred from R.I.C Plumbing arrived within an hour of my initial call and provided a fair quote. Recognizing the urgency of our situation, you made our repairs a priority. With seven plumbers working diligently on both the interior and exterior, you had us back in business in just one day. I will highly recommend your professional services to anyone in need of plumbing expertise. Thank you again for your prompt and excellent work. Best regards, Crystal Mark

I needed my hot water tank replaced. Our 16 year old traditional tank sprung a leak. Tyler came out…read moreand replaced it with no issues. He is very knowledgeable and explained what needed to be done. The job was $100 less than what was quoted on the phone. No surprises. I would call them back for other work if needed.

Exceptional company. Everyone I have worked with has been great. Great work and awesome plumbers.read more

Amazing! Came in 10 minutes. Replaced water heater. Took old. Reasonable price. Very professional…read moreand kind. Would highly recommend this family company.

From the owner: Need a reliable plumber in Albion, NY? Call RSanford Services – with our fast and professional…read moreplumbing solutions, we handle everything from water heater installation to drain cleaning. * Plumbing Services * Water Heaters * Re-piping * Water Heater Installation * Toilet Repair * Tankless Water Heater * Bathtub Repair * Leak Repair * Copper Re-piping * PEX Plumbing * PEX Water Lines * Drain Repair * Drain Cleaning * Sump Pump Repair * Sump Pump Replacement

Update: After seeing my review, Alexis (Customer Service Manager) called me the following day to…read moreapologize and get more info about my experience. She agreed that this repair should have been done that same day, at no cost. She took full responsibility for the lack of action with this issue, and issued a full reimbursement for what I paid to have another company service my furnace. She was very polite and made sure I was completely satisfied with the resolution. True to her word, a received a check less than a week later covering the full cost of repair. I'd give Alexis a 5* rating for her response, but because this never should have happened in the first place I will leave it at 3*s.

I purchased both a furnace and a whole house generator from this company which work fine, but their…read moreservice is terrible. I booked an appointment one year ago for annual service. I received a text last night (10/4) confirming the appointment and was told this morning that they apparently phoned me to ask me if I would reschedule. I never received such a call and reminded the service rep that I received a confirmation text....so how is it possible that there was ever a call...? Why did I receive a confirmation text for an appointment they cancelled?! Now I have to wait another month for service. I took to day off and lost a days pay. I'm told a Manager will reach out to me. I doubt it will happen. Don C

I used Yelp's Request a Quote feature and they came out and quoted a job to run hot & cold water, a…read moredrain line, and two gas lines up to my kitchen to hook up a washer & dryer as well as a new stove. The estimate was done in a timely manner and was professional. I do like that the owner gave me the estimate right away on the spot and seemed to know the cost of materials. I appreciated the timely manner of the estimate and the professionalism, I always do at least 3-4 estimates before scheduling any job, so it'll remain to be seen whether I go with Bright Star, but I always live by the rule to get at least a few estimates for any job over $500. EDIT: I did find their quote to be on the higher side after getting a comparing estimate, but it could have just been this particular job.

I called just to schedule an estimate for an issue with my plumbing, and Oscar was able to come…read moreright over, despite the short notice. Very polite, professional, showed up with a mask, diagnosed the problem, and provided a free quote. He was able to resolve the issue on the same visit and the fee was very reasonable. He kept me updated on the progress of the work and was able to provide an estimate on other non-related issues. Finally, he also gave a some instructions for an issue I could fix myself to save money. I definitely recommend Bright Star and will use again.

They were supposed to show up today and they never did!! I'm thinking they are scammers!! It seemed…read morelike we were talking to, two different people?! No show, no call.....not a happy ending!!

We were very happy for the quick response on a Sunday. An hour after we initially called about our…read moreclogged main drain a technician was at our house. So that alone was nice and appreciated. The Technician pulled in our driveway like a mad man, almost hitting my wife's car. He was nice and was professional though. He diagnosed our issue and we agreed to run a snake through our main drain. The work would be GUARANTEED for 6 months. So he runs the snake and a few minutes later says he's done and we are all set. He never checked our utility sink that was sewage backing up in. It still was clogged. He just told me to take a plunger and use it in the sink and it should go down and basically just left the mess in the sink. He told us someone would come to do a camera inspection in the next few day but would call us first. An hour later a "supervisor" randomly shows up and basically tells us they cannot GUARANTEE their work for 6 months because there is signs of tree roots (which I hear is pretty common) and he was going to work up a proposal to have our trap replaced that would be in the $8-10,000 range. Now mind you we had our main drain snaked approx 3-4 years ago and haven't had any issues since. My wife was livid and called out the supervisor for basically just coming out to do this Video Inspection just so they didn't have to honor their great 6 Month GUARANTEE. I've heard some negative things along the same lines about Roto-Rooter before but got to experience it first hand. Again I guess I'm happy they came out on a Sunday and unclogged our drain for us but wasn't very impressed.