Update: After seeing my review, Alexis (Customer Service Manager) called me the following day to apologize and get more info about my experience. She agreed that this repair should have been done that same day, at no cost. She took full responsibility for the lack of action with this issue, and issued a full reimbursement for what I paid to have another company service my furnace. She was very polite and made sure I was completely satisfied with the resolution. True to her word, a received a check less than a week later covering the full cost of repair. I'd give Alexis a 5* rating for her response, but because this never should have happened in the first place I will leave it at 3*s. read more

Once again Zenner & Ritter come through! On a cold Saturday afternoon we noticed our house was really cold, so went to thermostat to raise the heat , and nothing. ( I'll skip the details) around 5:00 being that the furnace is only 6 months old ! I call the Zenner because they installed it and the technician ( very friendly, compassionate and competent ) came around 9:30 pm found that our old humidifier was shorted causing the problem ! He removed the wire from the furnace and we had HEAT !! We are VERY HAPPY with the quick response and repair!!! Hope not to need but will not call anyone else ! read more

They installed an air pump in my home. Their service has been good, their communication strong and their willingness to make sure I am a happy customer goes a long way with me. I plan to use them in the future. read more

Had several estimates for new air conditioning unit and possible furnace. Zenner and Ritter was not the least expensive but Rob assessed our home and was very knowledgeable. He gave us several options to consider, figured out square footage and what size furnace was needed (ours was obviously too small for our house and that is why we freeze all summer!) for new air conditioning. After considering all our estimates and offers, we chose a plan with Zenner because it made the most sense for what was needed. Three weeks later, as we were not in a hurry, they arrived promptly as scheduled, were very pleasant and efficient. In one day we were set to go. We had one minor glitch that was remedied the next day! Definitely recommend Zenner and Ritter! They even sent us the paperwork for rebate with their info already filled in! read more

Zenner & Ritter responded to our call for generator service. Upon arrival they diagnosed the problem and I was alerted about a 7 day wait for parts. Upon return it was determined it had been diagnosed incorrectly and we would need ignition coils replaced. They quoted over $1,000.00 After some research, the combined parts cost was less than $100.00. If you use this company always check competion for a more honest price for repairs. read more

Is it possible to have a positive experience when you need a new furnace? Yes you actually can. PART ONE: I was looking for the reason my electric bill skyrocketed. Brian David was the perfect service representative. He went through all equipment he saw while in the basement,that could cause issues. Changed some to lower speeds, switched different duplicate equipment. All things separate from the furnace. Sadly the furnace had a cracked intake and the venting motor was running non stop. To do repairs would be a penny wise pound foolish choice. Brian was in no way pushy but very informative and clearly but not condescendingly explained the choices for replacement furnaces. After thought, and research I made my selection and contacted the office with my decision. There was a bit of a glitch in getting on the calendar but it was handled very well by Casey amongst others. PART TWO: At the scheduled time, in fact a bit early, and several pictures of the service agent Scott and his assistant Tyler were sent. They were incredibly polite and efficient. They worked non stop from 8:30 am till after 2:30 in the afternoon. Scott and Tyler kept me informed the whole way through, they were changing the temperature, adding flashing on the previous outlet and so on. They whole event was ( except for the cost) pleasant! The service agents were absolutely top notch. Brian, Scott and Tyler. I can't speak more highly of them. So far I can only recommend going with Zenner and Ritter. read more

Zenner & Ritter - Scott's patch on his jacket. - Electricians Near Me - Buffalo, New York

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Had a new furnace and heat pump installed ( 15k) .I am very disappointed . Some specifics,: I noticed my new heat pump ( 90% installed at this point ) had 3 significant 2 inch dents on real panel . I asked installer to look at the damage and told him I would not accept this damaged heat pump . He unusual response was that "it was not damaged" (? ) really ? I did get an undamaged unit and 20 minutes later this same installer tells me the damage was probably caused by a forklift. I also noticed after installer left , he used my circuit breakers for the electrical connection. He never asked me if that was ok. Common sense tell me that using a customers electrical circuit breakers versus a contractor providing their own is not a common installation practice. Last week there was a puddle of water on my basement Floor. After mopping up the water & investigation , I found the problem... the 3/8 inch plastic condensate line that runs from new furnace to my water drain line (that was drilled to accept condensate line) was not caulked and because the Condensate line ( cut way too short) fell out of drain pipe resulting in the puddle on my basement floor . There were several other install issues but you get the general idea. Last but not least ... programming of my ecobee thermostat was/ is a fiasco. Installer spent 10 minutes doing the programming but provided me no / little info on how system works ..he just wanted to finish the job and leave asap. There is no written manual for thermostat ..it's on -line so essentially.. to understand how your HVAC works you are on your own. I did call the Zenner & Ritter office after I read the on- line user manual and asked to speak to a technician to verify thermostat functions.. Zenner & Ritter response was they could send a technician out to my house BUT would charge me a service fee . Total bullshit after paying out 15k .. In summary, really bad installation and poor customer service... read more

This was my second time using Zenner & Ritter. We had an issue with my old furnace that could not be repaired. We needed a new furnace and we needed it quick. Zenner & Ritter was able to come out fast, assessed the situation and immediately got me my new furnace to keep us out of the cold. They were very professional and reasonable considering the urgency of our needs. read more

worst company I've ever dealt with 1. the office messed up paperwork n I lost out on the nyseg rebate when I purchased it 2. it wasn't set up right n the furnace wouldn't stop doing quick cycles. the kid they sent out didn't understand about cycles n said it must be the filter- In frustration I told him to leave 3. the drainage hose was never put in n the whole thing rotted out. called n got no help except that I could buy another from them n they'd install it. NO THANKS!!! read more

We had a pipe burst over the weekend. We waited until today to have them come to save some money. 45 minutes later we were all set. Great experience and follow up when we called on Sunday. So glad it was inexpensive and easy. Would recommend this place...also bought our boiler and hot water tank from them read more

We had an emergency repair during heat wave. Our Tech Ben did a quick repair and got the system running. They are here now checking everything. Great pleasant service. I highly recommend them read more

After moving into my first home, I saw my sump pump was older and that the battery backup sump pump that was left behind was done, out of commission. I had a few contractors stop out and provide a (free) quote on installing a water-powered backup sump pump, as well as installing a new sump pump. I saw Zenner & Ritter ads on TV and they were the last contractor to come out. Out of everyone, they provided the most reasonable price so I decided to go with them. I was impressed that I was able to schedule the work to take place just about 3-4 days from when I called their office! On the day of the work, I received a phone call about 30 minutes prior to the first of two workers arrived. The first worker arrived and I showed him around and talked through the job. About 25 minutes later, the other worker arrived and after we talked for a few minutes, they went right to work. I let them be to do the work and in about six hours, they were completely finished and cleaned up! They walked me through everything that they had done and gave me all of the manuals and emailed the receipt, as well as pictures of the work before and after. All-in-all, I am very pleased with the work done! I now have that peace of mind with a new sump pump and a water-powered backup sump pump in the case that my power goes out. I will definitely consider Zenner & Ritter for any future work. read more

Scheduled a furnace tuneup. Excellent communication, received a text morning of, and also a phone call before the technician arrived. Eli was knowledgeable, courteous, and friendly. Will call on again. read more

I called Zenner & Ritter about correcting some prior installation issues with a boiler unit from another contractor. They came out and told me I need replace the 2 year old boiler even though it's working fine and has no problems. When I asked why they said "because it might eventually go out on you." NEWS FLASH! All equipment has a limited lifetime. All equipment will eventually die. That's not a good reason to spend 4x on a project now! They ballparked the work at over $8,000+. I found another reputable company to correct the issues for 1/4th of that price. What a waste of a $100 estimate fee. Do yourself a favor and save some money by going elsewhere. read more

I have been working with Zenner and Ritter for only a few months, but I extremely impressed by them! So far they did a major plumbing job for me, and did an impressive job at a VERY REASONABLE PRICE! Today they installed a backup generator for me and once again did an impressive job! read more

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Last year they put my Generator in. I paid more than should of. I was close to 65th birthday and was not explained about the Discount. There more fees not explained to me about the additional fees. I should went some one for another estimate. Plus They did ask me what I wanted on the new generator and they put pool lights on. Plus when I complained suddenly I got a problem. Some one reported I had Rats in my Basement. Well they were the only ones down there. They do subtractors . I told 3 people so far not to got with them. Ann Walsh read more

Just go elsewhere if you can. I tried to have them come back out and double check some work after I had some bad work done from a crew they ended up firing. Maria in the office said they would charge me a service fee to come out and then they stated they would check it for free. After calling numerous times over the past few months, Maria stopped returning messages and I am always told she is unavailable. They hire a lot of kids with minimal experience and after giving them about $12,000 over the past few years they won't even check their work. read more

The person that was sent to repair our furnace stole my wife's engagement ring and apparently was looking at our silver in the dining room because the police found his prints on the cabinet. The employee was arrested after the ring (smashed apart) was sold for the diamond and gold to the Pawnshop on Transit Rd just south of Main Street on the west side of the road. By the way, it's LEGAL for a pawnshop in Amherst to sell the jewelry without a waiting period. If the ring were in one piece, the shop would have to hold it for a period of time, I think 3 days. Anyway, the owner, Brian Ritter, of Zenner and Ritter made NO attempt to ensure we were paid back! The employee, Richard Donovan, now has his own HVAC business called Donovan Heating and cooling. So, beware of him too! My furnace didn't get fixed that day!! read more

I purchased a furnace, ac and tankless hot water tank from Zenner and Ritter in the Spring (2022). I chose this company over another popular company because the salesperson was very thorough, explained everything, was kind and the price was good. The other company seemed to just want my money. Well, if I could go back and do it all over again, I would not choose Zenner and Ritter. Their customer service has terrible. Once you have your install, you are basically on your own. They do not care for their customers, nor do they respect their customer's time. Every time you call them you are on hold for an unacceptable amount of time. And their appointments are 4 months out at this point. I would not recommend Zenner and Ritter; and when friends ask where I purchased mine because they are looking to upgrade, I tell them to stay far away from Zenner and Ritter. read more

Hi YELP: I am attaching an updated email that we forwarded to Zenner and Ritter about our tank less water heater that broke down and is unrepairable due to bankruptcy of the manufacturer. We are still waiting for a response from Zenner and Ritter after the supervisor spoke to us 2 weeks ago and told me that he would get back to me...This was the 2nd time with no response. Thank you, Lance ---------------------- Mr. Ritter, brian.ritter@zennerandritter.com We purchased the Eternal 120 Advanced Hybrid hot water unit from Zenner and Ritter in Feb 2015 for our home in law quarters. We replaced a 40 gallon power vent tank. The manufacturer went bankrupt about 3 years later in 2018. The cost of the unit was approximately $2550.00 with a 15 year heat exchanger and 5 year parts warranty. In 2018 after 3 years of ownership and good working order the unit stopped supplying hot water. As a result, parts were difficult to obtain and there was no warranty. Zenner and Ritter was able to obtain parts from a Canadian supplier in 2018 and the unit was repaired. This took approx. 2 weeks to find the parts. The unit again broke down on 27 May 2020 (2nd time in 5 years). The Zenner and Ritter technician gave us 2 options: buy a new Navien 240S unit at $3700.00 or repair for approx. $640.00 (service call, parts, labor). We chose the less expensive route due to budget restrictions, age and frustrations with the unit. The 2nd technician that installed the new parts found other parts that needed replacement.... He told us that the unit could not be repaired based on unavailability of parts. We paid $640.00 for new parts and service, yet still had no hot water and a junk Eternal unit. Additionally, all 3 Zenner and Ritter service technicians (2018 and 2020) that worked to repair the Eternal had never seen the unit before. As a result, they were not as familiar with the unit. We found this disheartening. We purchased the tank less unit for the first time based on a strong Zenner and Ritter recommendation. The decision process started at the Buffalo Home Show a few years prior where the salesmen talked up the system as being highly efficient and reliable. Zenner and Ritter has been a very well-known company with a great reputation. Technicians did a good job too. Lastly, the 3rd service technician who tried to repair the unit told us that annual maintenance to descale the unit was required. Yet, Zenner and Ritter does not provide the service for some reason? Speaking with several Zenner and Ritter employees to include the service technicians, administrative and supervisor (Earle) we expressed our concerns on the cost of a new Navien unit. We needed hot water and were looking for a reasonable credit based on the poor quality of the Eternal unit that was sold to us. With the cost of service, repairs and a new unit the total would have been $4,314.00 After trying to connect with Earle on several times we finally spoke with him to express our concerns along with a requesting much lower price on a new unit. What we received electronically was basically the same email with the same price of $3,671.00. Since we have not received a follow up call or email, we found another contractor to install a new Navien 240S at a lower price. Customer service is critical to keeping customers satisfied. We are requesting that you review the situation and open dialog with us on the high costs we incurred that did not result in Zenner and Ritter getting us hot water to our home. Thank you, Lance Mauro read more

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I called for annual maintenance on my combi unit (boiler and tankless water system) a couple of days ago (10/16). I have gotten this maintenance done by the end of October early November in the past and usually called around this time of year. I was told the earliest I could have this maintenance done was February of next year. By that time winter will be nearing it's end. Even though they told me they would move me up if there were cancellations this is a big disappointment. I have been using this company for my heating needs for over 30 years and have never experienced this long of a wait time. Very sad.... I'm glad my unit is only two years old but anything can happen read more

I never leave reviews. I felt that I needed to for this company. They have gone above and beyond for my 83 year old mother. Everyone who works for them is honest and knowledgeable. The owner has even shown up to her house when necessary. I am forever grateful to them. Thank you Zenner & Ritter!!! read more

Our hot water heat was not working. I selected zenner ritter because they were the quickest to respond. The service was very expensive and when they left the heater was still not working. I received a large service bill and had to find another way to get my heat back on. Good service is getting harder to find every day. read more

After receiving quotes for a new boiler (to replace the existing 32 year old one) we chose Zenner & Ritter. Earl came to the house to review the scope of the project and we received a couple of options via email. All paperwork was easily sent via email, excellent. Scheduling was easy. The team of Rob and Rick arrived just when expected. They were super courteous and hard working, letting me know what was going on as needed. Tarps were placed over the hardwood flooring and care was taken at all times regarding tidiness. Rob reviewed with me what they would be doing, and just how "pretty" the new machine was going to be. We'd delayed replacing this boiler for a number of reasons, including who to trust? We're confident we chose well! They dealt with all obstacles and challenges that came up and left the place better than when they arrived. After installation, Rob reviewed how-to on the thermostats (leaving a little cheat-sheet tucked into the back of each one for easy reference) and went over the paperwork with me. Although I paid by check, you could also use a credit card, which might be convenient in an emergency. Lastly, Rob informed me of a new program Zenner & Ritter offers, kind of an "insurance policy" where for a reasonable monthly fee, they'll take care of your boiler (furnace, a/c, hot water tank, etc.) by coming to your home twice a year to maintain the equipment and avoid problems. I mean, who really checks these things unless you're suddenly out of hot water in the shower or have no heat in January? UPDATE: Z & R lost a star because of pushy emails after a follow-up visit imploring me to write a positive review and post - essentially everywhere BUT yelp: google, Facebook, Other (which when clicked takes you to Angie's List) or if you don't have an account with any of those, you can choose to leave your positive review with BBB or judy's book (who ARE these women, Angie, Judy??) Grrr, I do not appreciate being asked to leave a positive review over and over (THREE requests in 7 days is two too many). And it really fries my bacon when they didn't even acknowledge my (previous) five-star yelp review. Hellooo? OK and never send a young person to check out the working condition of the new boiler without first reminding them to NOT tell the recently AARP-eligible homeowners that as "we" age we feel the cold more. Say what?? (Super nice field service rep, just saying'.) read more

Serviceman arrived promptly as scheduled and did a great job of servicing furnace. Will contact next Spring for service on ac.

We have had a terrible experience with this contractor . They sold us an expensive , supposedly premier air conditioner for our house. We have had it for 8 years and it has stopped working twice, costing hundreds of dollars to repair. After the last repair we were told it may not last another two years. These people did NOTHING for us. They took no responsibility for selling us this defective product. Charged us full price for all work done . Do not work with them . read more

We had used Zenner and Ritter for over 30 years. Their staff had done tune-ups and replaced a furnace for us. During Easter our furnace stopped working. Zenner sent out a worker (let's call him Jim) and went through the heating system to try and get it running. A fuse was replaced and then we were told it could be the computer module ($500) or the entire furnace ($3,100) and I needed to decide fast. If the computer module didn't fix the system then I would pay for the module and the new system. The charge was $383.00 Since the parts place was closed I told the worker I didn't need to decide so fast. On Monday I asked another furnace company to look at my system. The worker replaced the fuse that Zenner put in and the system went on. No other problems. The furnace is running since Easter without issues. The charge $90. read more

I had Zenner and Ritter come out 4 weeks ago for a yearly service for 2 AC units and 2 furnaces. $330 for the service and I was told I need two new furnaces. Cost was a little high for 2 hours of service, but it is what it is. Now I'm having issues with my air conditioning unit, it keeps tripping the breaker. I believe it's a capacitor. So I call back thinking they'd guarantee their work for a period of time. I was told I would receive a "discounted cost" of $84 plus parts and labor after that for a tech to come out (regular cost of $89, thanks the the discount). I'm not happy with the service I feel as though I paid a lot of money for not much of a return, and now I'm stuck with a bad air conditioner after they said it worked perfectly. read more

On Oct 18th I called Zenner and Ritter to have a service technician come out and find out why my furnace, purchased through them and under warranty, kept turning off. It heated the house but had to be turned on at the furnace every day. On Oct 20th Aaron, the service tech came by and did a very thorough inspection of the entire system, vents and all, and determined that the problem was a bad fuel valve and that they would need to replace the Fuel Control System. He decided to turn the fuel valve off until they came back out and in the process broke it. I signed a service agreement, expensive but necessary. Paid him $97.33 for coming out and was told it would be a few days for them to get the part. It is now November 9th, and I have had to call them four different times to find out when my furnace will be repaired. They won't call us to give us any updates and every time I call I just get told, they will call me when they get the part in. They offer no other information or solution. In the meantime, we've felt the temperature drop steadily, down to the 30's in the evenings. I'm worried about the health and safety of my family, my water pipes, and how much longer we'll sit here shivering. While my furnace wasn't running like it was supposed to, it did at least run before they came out to look at it, and the company just keeps blowing me off, like there's nothing they can do about it. read more

Hello everyone, my experience with ZENNER & RITTER Heating and Cooling repair of Buffalo NY, is the worst I have ever dealt with. After 3 service calls to my home, THEY cannot fix my Furnace. The first Tech was not good, He showed up 8:30 pm, when he was supposed to be there a 7:00 pm, and was rude. After installing a new thermostat, heat still didn't work properly. After 2 more calls, they tell me its a different part or problem each call. Now they say I need a whole new furnace. Now a fourth call is scheduled. As the tenant I am stuck with no heat now, and this Heather woman who answers the phone there is very condescending, by telling me over the Phone, we only talk to the Landlord? Do not call them for any service If you really want your furnace or appliance fixed the first time. read more

BEWARE! if you live more than 30 minutes from Zenner & Ritter's office, they charge $84 each way. Our cost was $168 for their additional 22 minutes of travel! That almost doubled the cost of the service on our generator. We were not notified of this additional charge ahead of time. read more

furnace stopped working and a technician determined I needed my induction motor replaced as well as my fuel control system for an estimate of $1400. It was suggested that i should consider a new furnace because the current on is 16 years old. Decided to get a second opinion despite a second service call charge. I'm glad I did. Called Armor Heating who indicated over the phone that it was highly unlikely those two parts would go bad at once and sent a tech out the same day. The diagnosis: a plugged condensate drain line. Furnace up and working like a charm. Seriously?? How does a tech misdiagnose a plugged drain line for $1400 in parts? I'm sure the fact that the tech spent more time explaining my options for a new furnace vs diagnosing the actual problem was just coincidental (insert sarcasm here). I wouln't recommend Zenner & Ritter and their unethical business practices to anyone. Update: Brian, I'm not sure how your statement " He did not indicate that either component was failed but documented they were operating outside of manufacturer suggested parameters (recorded screen shots of the meter used). Options were provided for those components both separately and together, as well options for a new system" can be interpreted any other way than to suggest the two parts needed to be replaced. My furnace was not functioning, and the technician was unable to remedy the situation. The options provided were to replace the parts in question for $1400 or replace the entire furnace. Inexperience, lack of training, whatever you would like to call it, but as a customer I find it unacceptable. read more

The company as a whole was great! They did a big install in one day. The installers were professional and cleaned up their mess. They also made sure that we understood how everything worked. Although we did have an issue with the hot water tank within a year after it was installed, they were quick to fix it no charge. They also explained what happened to cause the problem in the first place. read more

No insurance? Mistakes happen, what determines if you are a reliable company is how you deal with rectifying those mistakes! And Zenner & Ritter is a nightmare, and we are likely heading to court. I'll try to keep it short, but succinct! Z&R serviced my faithful generator in August of 2018. In late February 2019, we had that awful windstorm in the Buffalo area. We lost power at night, and the generator started as it always has. I woke up in the morning, and the generator was no longer running while the power was still out. I went to the basement to check up on the sump pump, which was not running, but the water had not gone out of the sump pit (yet). I immediately called the 24-hour service line of Z&R, which is a complete joke with no prompt return call. By the time the service technician arrived, there was 1+ foot of water in the basement. The reason the generator stopped working? The service tech in August forgot to put the cap back on the oil reservoir after servicing the generator!!!!!!!!!!!!!!!!!!!!!!!! The result was my recently finished basement flooded with $15,000 in damages. That's a problem! Generac (manufacturer of the generator) confirmed it was a technician error. As soon as Brian Ritter realized the extent of the damage and the cause of the loss, he ghosted me. I had to hire a lawyer to get any response from Z&R, and their lawyer is making me jump through all sorts of ridiculous hoops. Presumably, in the hopes that I will drop this and they don't have to payout. This situation could have been quickly resolved if they had just filed a claim with their insurance company. Still, they seem to be unwilling to share who is their insurance company or policy. It makes me doubt whether they are insured. Next step? I'm preparing to file in court in January. Pictures of the generator available to anyone who would like to see them. Update: My lawyer informed me that there will be no offer as long as this post remains and if this proceeds to litigation, they intend to file a countersuit for defamation. (I'm not worried about that, as for defamation to hold ground my review would need to be false and I'm sticking to the facts) read more

The service person, Dan M was super. He was very professional and courteous in every way . He answered all my questions to advise me if my air conditioning system was adequate for my home and why. He was honest to advise that I did not need a new furnace my home thermostat in the summer. read more

I called Zenner and Ritter to make an appointment to fix my furnace. I had to pay for the estimate. However, when I asked for the actual estimate, I was referred to a website, which did not have specific information related to my furnace, just a list of services they could provide to me. When I called again to ask for the estimate I had paid for, they said they had to refer it to another team member who would get back to me. Finally, I did get the estimate and it was over 1K more than the estimate I received from another company. I went with the other company. read more

Had a pretty disappointing experience on my followup. Called on a Saturday morning with an issue with my 3 year-old water heater, and a Technician came out the same day (great!) but was unfortunately not able to fix the heater. He informed me that the office would call me Monday morning to arrange a replacement part and service visit. They did call, but requested that i call the manufacturer and get the part myself. I called the manufacturer and they gave me a warrantee claim number to provide to the servicer to get the parts that they needed. Upon calling them back they were not helpful, wanting me to call the manufacturer again and have them ship the parts to me, eventually telling me they were busy and would call me back later. I left a follow up voicemail that evening and never heard back. Called another service provider, and they took care of me right away. read more

Zenner & Ritter arrived about 40 minutes after we placed our call and communicated to us about their arrival. We had our options explained to us thoroughly before we made our choice about what to do about our leaky faucet, and seeing as how this happened on a Saturday night, our options were somewhat limited. We took the chance that they had the part in their truck, and they totally came through! Knowledgeable and nice, these guys have started a relationship for years to come. Thanks! read more

HORRIBLE EXPERIENCE!!!! STAY FAR AWAY!!! Tried to rip me off and charge me FULL PRICE for a unit they installed a couple months ago that went on the blink. They should have replaced the defective unit free of charge, but instead tried to charge me FULL PRICE and the once friendly person (Ray) who first showed up at my house turned very angry and did NOT want to replace it for FREE!! (The unit lasted 2 months and he expects me to pay full price for it????!!!!!!!) Are you kidding me???!!!! VERY SNEAKY AND SHADY experience!! Would not trust them after this experience. There are SO MANY other reputable companies in the area that you should not have to deal with these people. read more

Zenner & Ritter replaced our furnace and AC about 3 years ago. After only 2 years, the AC stopped working. They told us the coil would have to be replaced. The part was covered by warranty, but the labor was not. They brought us a replacement coil which was the wrong size. After many attempts of leaving messages for their managers to return our calls, we had enough and went to another company. The new company didn't think there was any issue with the coil, however, they did correct some settings. I would definitely not recommend Zenner & Ritter due to very poor customer service from their management. read more