Fast and honest service. They helped me out when I was in a pinch and didn't try to take advantage…read moreof the situation. I would definitely use them again and encourage you to give them a chance if you are looking for a great plumber.

it happened quite a while ago, but basically this company took advantage of my elderly parents and…read moredid thousands of dollars of damage to our backyard. If I could give a -5 I would I wanted to sue them, but my mother wouldn't let me. A friend of mine reviewed the work they did and said he could've done it for 300 bucks charge my parents 2500 and tore up our backyard .it is still not really right.

Guys showed up to camera my downspouts...was concerned they were clogged...proceeded to tell me his…read morecamera could not work given my downspouts...ok I get that. But wanted the whole $250 for the job...asked for $200. I get that he could not do it and maybe a $75-100 "stop" charge was required but double that? For nothing done? Took him 15 minutes at most...not a great way to impress a first time customer.

Had a sewer line failure in 2023. I wanted to compare quotes but Kevin's said they couldn't come…read moreback for 2 months in that case. No working sewer so I needed it fixed. Kevin's dug it up and 'repaired' it for a lot of money. Now 2 years later it needs to be dug up again. Saw picture of pipe now. They installed the trap backwards and part they 'fixed' is disconnected from the house causing backup again. Called and they didn't call back. Found another company, T-Mark, who will warrant work for 10 years, will pull permits, and have work inspected by town at 2/3 the 'Kevin's' price which included none of that. I'm a fool parted with his money for using Kevin's. 11/18/25 - contacted Kevin's per his response. He says he does warranty his work and is coming out to inspect the issue. If his work is the cause, he says he'll fix it at no charge. He noted they're doing some office reorganizing and apologized for earlier call to them being dropped. 12/1/2025 - updating review to 5 stars. Kevin came out, inspected the area, pointed out on camera how the problem was in a different area than the one he had worked on (I could see on the camera he was correct), but he still agreed to resolve issue at his cost which was about half of the T-Mark quote. They just wrapped up the work and inspection. His warranty on the quote states: "Kevin's Plumbing provides a 10 year warranty on the pipe that we install. The warranty is transferable through the change of ownership of a home and only the remaining portion of the warranty period transfers-the warranty period does not reset in any way upon transfer, and the warranty period begins at the date of work completion and only when paid in full. This warranty may be transferred to future homeowners provided Kevin's Plumbing is notified within 30days of the real estate transfer. There are no other warranties, either expressed or implied, beyond this agreement."

Super Reliable, quick to respond and easily solved my issue. Got a few quotes and they were very…read morereasonably priced. Crew was polite and neat, which was a bonus.

Our hot water tank started leaking & needed a replacement ASAP before it fully burst. Mark's…read morePlumbing was able to get me scheduled & arrived to replace it in under 24 hours. They were knowledgeable, courteous & were even able to help troubleshoot another issue at the same time. The pricing was very reasonable (being in the construction business so I know pricing comparatively). They're definitely my go-to plumber in the future.

Bill and Avery came out for a heating appointment in the middle of winter without booties for their…read morefeet and to protect my cream carpet. Cut the screens to all my vents despite me saying that wasn't the issue just to later find the issue and not apologize for the inconvenience and BILL then throw the used booties i handed to him on my floor ! very unprofessional !

These guys are FANTASTIC! My furnace had a cracked heat exchanger so I called few places. All…read morewere a ridiculous cost, except JR Swanson. Their price was 1/2 the price of others. Also, when I spoke to Ryan, he set up the replacement the day after I had him look at the old furnace. No hesitation and amazing quality work. Their installers were friendly, fast and did high quality work. I would recommend them, without exception, to anyone in need of HVAC work/ service.

We hired Peer Plumbing for a complicated plumbing issue in our home we purchased last year. When we…read moremet with the owner, he was super professional and knowledgeable, and I still stand by that. He suggested some easier and inexpensive fixes for some venting issues in our home. The work was done quickly and without issue. They also replaced a corroded Y joint in our main plumbing stack. It was done quickly, efficiently, and inexpensively. No issues there. Where things went sideways was when we had an issue with our main drain line. We had sewage backing up in our basement and lots of sewer gas, which was concerning. Other plumbers who weren't the owner were sent to our house and snaked the line. They had to come back 4 times because they didnt scope the line first as they should have to identify the true issue. Each time they came back, they also made a huge mess, tracking the sewage through my house. If I only had to deal with this one time because they fixed it the first time, it probably wouldn't have been as annoying, but this combined that they repeatedly had to come back because they didn't take the time to properly identify the issue FIRST and then do what they needed to was upsetting. Furthermore, Amy, the person who handles the phones is extremely unprofessional and really doesnt understand the concept of being in a customer service position. She was audibly annoyed with me when we were waiting to pay our invoice until the issue was fully resolved. She is blunt, rude, and just not what I would expect from a company that is so highly rated. You may be able to have a very good experience with this company, but the inconsistency in service is an issue that the owner should look into to improve his company. I would also make sure you push for more communication about what is being tested and the scope of work completed as they were lacking in this regard as well.

I would give these guys more than 5 stars if I could! I have used them twice in an emergency, one…read morefor a back up in our basement the Sunday after thanksgiving and the other for a clogged drain and stuck tub faucet before an inspection. In both cases, they were able to show up within hours of me calling and they were able to address and fix all issues. Pricing was extremely reasonable as well, I was actually pleasantly surprised when I got the bill in both cases. 10/10 would recommend.

Hertel did a wonderful job with our home's plumbing renovations. They replaced galvanized pipes…read morewith copper and replaced water tank, and in the process of these repairs, they found other issues which they alerted us to, and fixed them right away. We also hired them to renovate our HVAC system. They were patient with us as we spent a great deal of time looking into various options in terms of energy and cost. The only small issue is that it is sometimes hard to get a hold of a plumber to answer questions, and you are often relaying messages through a receptionist.

fast professional service start to finish. Thank you, Kelly, Jake, and Jordan. I will definitely…read moreuse Hertel hardware and plumbing again.

Jake did a great job fixing our kitchen sink! There was a lot of work to be done, and he completed…read morethe job efficiently and thoroughly.

Before I called Jeffrey Plumbing I did a lot of research on what my plumbing issue actually was. I…read morecalled the Town of Amherst Sewer Dept and had them put a camera down the main line and see if they could see what the problem was where my tap came into the main line. It ended up being there was major tree roots imbedded in the clay sewer lines that were originally used when my house was built. Why they would use clay pipes back then is beyond me...they are easily breakable, porous, and almost anything can infiltrate through the joints or breaks in these pipes like tree roots! Thank goodness PVC is used now. Needless to say I got a few estimates and ended up going with Jeffrey Plumbing to do the entire sewer line replacement from the house to the main line which is near the street. They came over and gave me a thorough explanation of what needed to be done in great detail, they inserted a camera in my line to show me the roots and cracks (basically there was a pen diameter size space of flow that's how many roots were in there), and answered all of my questions (and I ask alot of questions lol). I was highly impressed by the professionalism and honesty of Jeffrey Plumbing from the start. The job was then performed and it was completed in one day! They did a fantastic job! This is a family business and Jeffrey and his sons perform all the work. It's extremely hard to find honest, hardworking, knowledgeable, skilled, competent and straight forward tradesmen these days...I HIGHLY RECOMMEND Jeffrey Plumbing!

We were visiting my m-I-L in Buffalo when her-stationary tubs backed up .We didn't know where to…read moreturn since we live in Rochester.After reading the reviews I called 716 plumbing. Rick handled the call and got someone out within 30 minutes. It took over 3 hrs to clear as it was clogged pipes from the basement to the side walk. Camaryn was polite,extremely knowledgeable and walked us through the whole process at completion and made sure we were satisfied.The price was more than fair and less than we expected. They will be our go to company andI would recommend them to everyone.

We had an emergency call today due to water backing up into our basement (which we just had…read morefinished with carpet!). They came out same day, had great communication, very friendly, and fixed our problem quickly! I would definitely recommend to anyone!