I can't remember the name of the man that installed my new faucet, but he did the best job I have…read moreever seen. He was amazing and very professional with what he did for me.

Let me start by saying that most people don't want to call a plumber, including myself. We recently…read moreended up in a situation with a severely clogged drain in the basement. My wife and I tried whatever we could do to unclog it, and just couldn't figure out why. We ended up calling around and trying to get general estimates. Depending on the task at hand, Bruce gave us the most reasonable quote and we decided to go with him. He was very responsive online and available the same day. Some of the plumbers had given us dates that were well into the following week, and almost twice the price. When Bruce arrived, he made sure he kept the work area clean, worked on our sink, and after we found out that the job needed was worse than we had initially thought, he encouraged me to look around in case I didn't want to go with him. The new project included sawing off the existing galvanized pipe to the laundry sink, which was severely clogged with corrosion and sediments, and having it replaced with PVC pipe she is replacement. We decided to go with him for the new job and he completed it quickly, with quality products, and at a very reasonable rate. I would highly recommend using this company for any house related tasks including plumbing.

We have been working with Towlson as our plumbing and HVAC go to since moving to Tonawanda…read more Within the first month of moving in, we experienced a sewer line issue due to the house having been vacant for nearly a year. Towlson responded quickly, and resolved the issue efficiently and affordably saving us a ton of headaches in the process. We have had them run preventative maintenance on the HVAC system a couple of times in the last five years. They've been able to keep our aged AC compressor running efficiently, saving us thousands in repair and replacement costs in the process. When we had a concern about the dehumidifying unit, they came out, made adjustments and corrected a potential issue quickly and cost effectively. Couldn't make a higher recommendation for a company that provides prompt, high quality services and shows they want to work with customers, not just process work and bill jobs. Special kudos to Eric who has responded to a number of our service requests. Great guy - good customer service skills, and very conscientious of the home and property while working.

Called them two different times after hours, very pleased with them. Chris was very professional.read more

do not return phone calls, was given excuse their employess do not want to crawl under a mobile…read morehome to put heat tape on the pipes, also given the excuess my mobile home was sinking into the ground rotten way to treat people

Starting with their office person Krista, it was the ABSOLUTE BEST experience. My hot water tank…read morebroke. Called the big stores to price a new one and called about 10 local plumbers for service requests. All this happened the day before thanksgiving!! When SM Pynn called back they said Josh and Evan would call when they were on the way. They called as I was told and arrived shortly after. They quickly assessed my situation and explained what was wrong so I understood and then gave me my options. I chose to purchase a new water heater. Expecting that they would have to come back another day, they surprised me and said they could get it done within a couple hours!!! The day before thanksgiving we got a new water heater installed with no previous scheduling!! They were professional, understanding and the entire experience was excellent.

We hired Peer Plumbing for a complicated plumbing issue in our home we purchased last year. When we…read moremet with the owner, he was super professional and knowledgeable, and I still stand by that. He suggested some easier and inexpensive fixes for some venting issues in our home. The work was done quickly and without issue. They also replaced a corroded Y joint in our main plumbing stack. It was done quickly, efficiently, and inexpensively. No issues there. Where things went sideways was when we had an issue with our main drain line. We had sewage backing up in our basement and lots of sewer gas, which was concerning. Other plumbers who weren't the owner were sent to our house and snaked the line. They had to come back 4 times because they didnt scope the line first as they should have to identify the true issue. Each time they came back, they also made a huge mess, tracking the sewage through my house. If I only had to deal with this one time because they fixed it the first time, it probably wouldn't have been as annoying, but this combined that they repeatedly had to come back because they didn't take the time to properly identify the issue FIRST and then do what they needed to was upsetting. Furthermore, Amy, the person who handles the phones is extremely unprofessional and really doesnt understand the concept of being in a customer service position. She was audibly annoyed with me when we were waiting to pay our invoice until the issue was fully resolved. She is blunt, rude, and just not what I would expect from a company that is so highly rated. You may be able to have a very good experience with this company, but the inconsistency in service is an issue that the owner should look into to improve his company. I would also make sure you push for more communication about what is being tested and the scope of work completed as they were lacking in this regard as well.

I would give these guys more than 5 stars if I could! I have used them twice in an emergency, one…read morefor a back up in our basement the Sunday after thanksgiving and the other for a clogged drain and stuck tub faucet before an inspection. In both cases, they were able to show up within hours of me calling and they were able to address and fix all issues. Pricing was extremely reasonable as well, I was actually pleasantly surprised when I got the bill in both cases. 10/10 would recommend.

I did get a quote from them, the guy was polite, arrived at the time he said he would, knew exactly…read morewhat needed to be done to fix my furnace. Would've gone with them but I got a slightly lower quote from another area company, and at the time, I was a bit short on funds.

Had a plugged drain that brought the kitchen, dishwasher and washing to a halt. called late on a…read moreFriday, and it was all fixed by early Sat afternoon! Many thanks for the friendly, fast service!

Hello how are you? Need plumber call come my house fix leak real bad. Need somebody take look at it…read moreright now how soon get there. Live on 87 Vine st Lockport New York. My Bobby L Pully cell number 716 940 9765 or 716 434 7485 home number

I woke up on a Friday, after days of friends and family helping me with my kitchen drain gurgling…read moreissues to water on my kitchen floor. I called Frank's was greeted with a wonderful plumber within two hours. He came was very professional, considerate of my home and reviewed the issue. He instantly went to work completed the repair within one hour and no more gurgling. I was satisfied & he was on his way. Tyvm Mr. Plumber

Had them come out to diagnose an underground sump and downspout drain problem. They flushed the…read morepiping and used a TV camera to find a crushed pipe. Sent me all pic and paperwork to fix problem. Professional and fast!

From the phone call to the plumber coming to do a clean out of the sewer line,we're so respectful…read morehonest and caring. I would recommend them 100 times over.

If I could give a negative number rating I would. My son's mobile home had no water/water pressure…read more He called The Plumber. A tech came out and gave him an estimate for $4376.50 to install a new hot water tank. He also paid $60 for the call. They told my son the cold water runs through the hot water tank so that was why they had no water. He approached me about this because the rate seemed high. I did some research and went personally to a store/dealer. The unit was $1200. (Most are $600 but he needed a special unit.) The estimate still seemed outrageous to me (over $3000 for labor) so I got a second one. We told them what the "diagnosis" was and he quoted us $2300, almost half of the cost. I called The Plumber at that point and inquired about their estimate. Perhaps they were taking advantage of a young 22-year-old home owner? No, that is their usual quote. I told them that was price gauging and a ridiculous price. After the new unit was installed, the tank wasn't filling up properly, so the tech from the new company went out to investigate. There was a break in the main line under the house. It wasn't even the hot water tank that was the problem. A bad diagnosis that cost TWENTY THREE HUNDRED DOLLARS. We then did more research and talked to more contractors. When my son initially called, they should have known without even looking that there was a problem with the line. No HOT water would indicate a problem with the hot water tank. No water at all or no water pressure would NOT indicate the hot water tank. Yes, some cold water goes through the hot water tank so the water can heat, but that has nothing to do with the main line. I then called back The Plumber. They actually have right on their letterhead "Most people only leave reviews when they're not happy and fail to give the business a chance to make it right. That's just not fair to the business. Please give us a chance." First of all, what does that tell you right there? I told the Plumber I was giving them the chance to make it right. I emailed them the research we had done on what negligence is and what is law suit worthy. I was told I needed to provide documentation from the other company that said what the problem actually was. My invoice from them showed the work that was done but did not go into what happened after the installation. And did not feel comfortable writing a special letter that would affect another business in their field. I absolutely respected that and wouldn't expect them to. We were able to repair the main leak for $50. FIFTY DOLLARS was all it would have cost and we spend $2300 plus the $60 for a bad diagnosis. The Plumber didn't even get back to me. I had to call them and they said without "proof" they would nothing for us. I told them I would be blowing up social media. I couldn't believe they wouldn't even give back the $60 for an erroneous diagnosis. I'm disgusted and disappointed. I've given lots of positive feedback in my life when I am giving good service. I am enraged by this. I'm sure I can't go to small claims court either because I don't have "proof". It's disgusting. I think a call to the Better Business Bureau would also be a good move.

Great company ! Very easy to work with . Very knowledgeable and experienced. Thank you Ryanread more

Ryan, cleaned our furnace a year ago. When finished he advised us that we would be needing a whole…read morenew unit worthing two years. Ryan stopped by one day to just give it a quick check. Certainly am glad he did. Ryan showed us that the heat exchange was cracked in two places.. Him and his team were putting a new furnace within a week! Ryan and his team are very friendly and do fantastic work.