Have used them for several years to pump our tank. Very knowledgeable (even the office staff) and…read morehappy to share that knowledge

DON'T use this company! Their liars! Their pretty website fools you into thinking they're legit…read more I bought a new home that had a passing inspection from them. Imagine my horror when I was told that the tank hadn't been opened in decades!! That's right! DECADES!! The original tank had no baffle and had to be replaced, costing me thousands of dollars because this company lied!!!

Save your time and bypass this colossal waste of time. Highly incompetent and extremely…read moreunprofessional. They will give you a 5 hour window for when they will arrive then not show up or call. These people are not plumbers-more like unreliable handymen that charge plumber prices.

This clown was at my house twice for the same leak. $400 bucks later guess what?! It still leaks …read more The ( same) guy was sent twice and doesn't know his @ss from third base. Throwing your money out of the window has a better chance of fixing your problem then this incompetent company. They should be ashamed at their lack of knowledge for fixing one of the most basic plumbing problems. Learn from my mistake and call anyone else.

Joel was great. On time, friendly and professional. We talked about the work being done first, made…read moresure we were on the same page with the expected outcome and it looks great - exactly as discussed.

HIT-AND-RUN INVOLVING A CELLINO PLUMBING COMPANY VAN…read more On September 18, 2026, a Cellino Plumbing, Heating, Cooling & Electric company van sideswiped my car and left the scene. The responding Buffalo Police officer classified the incident as a HIT- AND-RUN. Cellino Plumbing later identified the driver and the company vehicle. My car has visible paint transfer consistent with the van, repairs are estimated to cost thousands of dollars, and I was told the damage to the company's vehicle was consistent with the collision. Nearly a month later, my car remains unrepaired, the insurance claim is still unresolved, and the driver still denies hitting my car and leaving the scene, despite the Buffalo Police Department classifying the incident as a HIT-AND-RUN from Cellino Plumbing. And on Cellino's end? Dead silence. Denial from their employee. Absolutely no urgency to help resolve this. I am the one paying the price: thousands of dollars of damage to the left side of my car, missed work, countless Uber rides out of my own pocket, and no use of my vehicle. Meanwhile, I am left chasing answers and trying to resolve the financial and practical fallout of a collision involving one of the company's own vehicles and employees. I expected more from a company with Cellino Plumbing's reputation in Buffalo. A company's reputation is tested when something goes wrong and it has an opportunity to take ownership AND resolve the situation. Instead, I have been met with denial, deflection, and a frustrating lack of accountability. It is DEEPLY DISTURBING and, in my view, ETHICALLY UNACCEPTABLE. Rather than working toward a resolution, the experience with Cellino Plumbing has left me feeling that responsibility is being avoided at ALL COSTS. This is not the standard of professionalism I expected. When a company vehicle is involved in an incident that police classify as a hit-and-run, and the employee continues to deny any involvement while still remaining to work there, customers should pay attention to how the company responds. This isn't just about the damage to my car anymore. It's about how Cellino Plumbing handles a serious incident involving one of its own employees and what that says about its standards of accountability and level of trust one can have in them. If this is how Cellino Plumbing handles a situation involving one of its own vehicles and employees, I believe prospective customers should think carefully about whom they choose to trust in their homes. Trust is about more than the work a company promises to deliver; it is also about its conduct when something goes wrong. After this experience, I have serious reservations about allowing Cellino Plumbing into my home or recommending its services to others. Customers deserve to know how a company has handled a real situation involving its own employee who committed a HIT AND RUN, and the consequences another person has been left to manage. I am the one left without a car, missing work, paying out of pocket for transportation, having to advocate for myself while trying to get this situation resolved, all while watching Cellino Plumbing continue to market itself as a trusted, reputable company. The disconnect between the image this company promotes and the way it responds when something goes wrong is deeply disturbing. The Buffalo community deserves to know how this company handles a situation this serious. Based on my experience, I would NEVER trust Cellino Plumbing in my home or recommend this company to anyone who values integrity, accountability, and basic professional decency.

They chose to work in my yard without permits. They never finished the job like they said they…read morewould. When I attempted to contact them to ask about this, crickets. They had stolen my money and left. Turns out they installed everything wrong so I needed to hire someone completely different to redo the work they had done. I would never recommend them for anything. Proceed with caution.

Incredibly reliable, always updating you, very personable…read more Will be my go to plumbing company!

Extremely costly. We're at my house for 3 hours, $1000. My attorney cost less…read more Otherwise service was good

We have had some plumbing upgrades done recently and have hired Superior Plumbing to help us with 3…read moredifferent projects. I found scheduling to be reasonable/ someone does return your calls and sets up your appointment. I've found the work done to be high quality at a reasonable price. Our service person-Jesse-was amazing.... Professional, personable & proficient at finding solutions to some only issues in our older home. We are hoping to have him return soon for the next project. I'd highly recommend Superior Plumbing!

Before we hired Jack & Jill I researched them and did not find any negative comments. We had a…read moremajor problem after having our new Speed Queen washer installed. The drain could not accept the draining water from the machine because the pipe was too small and the washer being of commercial strength drains so much faster than regular washing machines. Called Jack and Jill and They installed a pump to solve the problem. It did not correct the problem at first and they returned for 3 consecutive days to fix the issue. The pump installation was not done correctly and water flowed all over the floor. KYLE RECOGNIZED THE PROBLEM. Thank you Kyle for fixing it. We Have done a few loads of laundry and SO FAR SO GOOD!! Kyle was polite, honest and great to work with. He is an asset to your company,

The technician was great--professional, efficient, and able to clear my kitchen sink clog in about…read morefive minutes. Since he was already there, I asked him to look at a bathroom sink where the stopper wouldn't release, and he replaced it. Unfortunately, I was charged $530 for a visit that lasted only about 30 minutes total. The bathroom sink was already taken apart, and because I was traveling the next morning, I felt I had little choice but to approve the repair. I raised concerns via phone about the charge immediately after the work was completed, but no one followed up. I have also requested a detailed, itemized invoice multiple times over the past two weeks and have received no response. While I was pleased with the technician, the excessive charge and the company's lack of transparency and follow-up were extremely disappointing.

Great plumber. Polite. Fast. Did a great job with our with our plumbing problem. Highly…read morerecommend!!!! I will continue to go here and tell all of my friends

Starting with the young lady that scheduled the appointment and Darrik the performed the service,…read moreboth were extreme;y professional and friendly! Darrik did an outstanding job of explaining what he was doing and what possible next steps would be. Pricing was very fair and service provided very good. I would highly recommend this company!