I had a very positive experience with Will from Northeast Mechanical. He gave me a very reasonable…read morequote to install a new water tank and was able to do it the next day to make sure my tenants were taken care of promptly. He showed up on time and was very professional and communicative throughout the whole process. He also gave me good advice as to other things I may want to consider doing in the near future in my property. I was very pleased with all his work, expertise and customer service attention so I will use his services again for any HVAC or plumbing issues that may need to deal with.

I have used Northeast Mechanical for multiple heating and cooling installs and repairs at multiple…read moreaddresses. The owner,Will, is very friendly and easy to work with. He will go out of his way to save you money even when it inconveniences his work schedule. He will shoot you straight and give you no BS advice and recommendations based on his years of experience. I would and have recommend Will and Northeast Mechanical to anyone needing HVAC install or service. Will is way better than any of the big companies who's techs are trained to run up prices with big ticket repairs . Trust Will!

I am not known for poor reviews but this is one of them…read more Hired Isaac a couple of years ago for an inspection and cleaning on our furnace, tankless water heater and air conditioner. Was pleased with the service so we bought one of their expensive maintenance plans. First of all, you have to call them every year to return for a cleaning and inspection. They should call us to schedule service thru their expensive plan. Fine. We are considering moving so I called for an inspection and cleaning. They wouldn't do the A/C bc it was February. Again, fine. Well the nightmare began. Now keep in mind everything worked perfectly prior to this service. Again, cleaning and inspection. Tech started inspection. Soon I heard a half hour of very loud metallic banging. I asked how it was going and was told he was trying to free a part to clean and check it. In the end, couldn't get it. Specialist had to return. Specialist returned and said igniter was bad. Changed it and it cost $162 which was the cost after the $600 maintenance plan previously mentioned. Pretty quickly we noticed more trouble. No hot water for a number of minutes. You may say no big deal but try running your bath for 3 to 5 minutes bf you get hot water. This happens on every faucet too. So we called again. Tech came and now found a bunch of gas leaks and the heat exchanger was bad. Cost $300 after their wonderful $ 600 maintenance plan. They also repaired some of the gas leaks. Said RGE had to fix another one. RGE came and said no leak. Hmmmmm... And I can't help to wonder how much of this is a result of the first Tech banging away full force on a very intricate and fragile piece of equipment. And we don't even have the new heat exchanger installed yet!! No call with an update, no call to schedule appt. Nothing. 2 months ago we called for an inspection. $500 later (not including the investment in the $600 maintenance plan) we have a non properly functioning water heater, no appointment and no plan. So much for hiring a big company for expertise, service and peace of mind. Ill update when, I mean if this gets resolved.

I'd like to start by saying we are not unhappy with the service or technicians that were sent to…read morethe house to install the new water heater. My review is solely based on Isaac's lack of ability to give us a detailed invoice for the cost of the work done. We asked several times and were told that is was not possible in their systems to provide one. they did divide it into Labor and Equipment, but did not provide the actual cost of the Hot water tank, new venting, cost of removing the old equipment, etc. I have owned houses for over 35 years, never have I had a company not be able to provide cost breakdown of the hardware installed. We will not be calling them for any other services, except those that are covered by the warranty on the water heater.

We needed fast service to replace a faulty basement bar sink discovered Friday evening. Ethan…read moretroubleshooted the plumbing situation first thing in the morning and quickly identified the issues associated with the pump. Replaced the pump immediately and secured all fittings. Provided quality service with real good explanations.

I like Pride. I've…read moreworked with a few plumbers in the Rochester area, and they might be my go-to from here on out. I appreciated how everyone I dealt with was calm, courteous, and knew their business. I spoke to Ross on the phone at first, and he was great to coordinate with, especially since we had a couple of scheduling issues. Steve was the plumber who came out to take a look at our shower issue, and he was on time, and very professional. He let me know what we were looking at price-wise, and although it was a little steeper than I expected, the work they did was good. You should know that their service call price is $49. That's on the lower end in my experience, but they don't waive it if the work is more, it's added to your bill. That said, I talked to another plumber in the area whose service call price was $250 (bananas), so it's all relative.

Due to a pipe in my basement that overflows when there is a heavy rain, I contacted GT plumbing for…read moreassistance. Mr. Campbell came out and fixed the issue, very quickly, and was very professional and fair. I hope there will be no more issues with the plumbing, but if there is I would trust GT Campbell for assistance.

Every since we purchased our home we have called GT plumbing for any plumbing related needs! Both…read moreGeorge and Thomas are excellent at what they do. Muriel is prompt to assist and works hard to get your on their schedule! They are my go to!! Definitely recommend them. We've gotten single to double sink done, water heater replaced, sump pump replaced and brand new toilet. The price we pay is always the same as we are quoted. George gives you thorough answers and is able to get the job done right the first time. No gimmicks. Thank you!

I just paid $258 for a No Repair, well he did put shims under toilet to keep from rocking but the…read moremain reason for the call was a leaky faucet. Bill looked at the faucet and said I hate this kind. He removed the handle of and exposed the inside and said I can't get it off, you need a new faucet. Since I paid over $300 for the faucet a mere 6 years ago I said Nope, can't do it. So I turned off the cold water under the sink and saved drip water for plants. My darling son just came over and fixed the leak. Parts were $20 and I tipped him $10. I am still mad at Penfield Plumbers and will never ever call them for anything.

I came home from holiday traveling to find water leaking from my water heater. On New Year's Eve,…read moreI called around to a couple of service providers we've used before and another who claims to do all of the water heater installs for Home Depot, and all of them told me it would be a week before someone could come out. Then I called Penfield Plumbing. I woman I spoke with on the phone told me they could come on the 2nd, which was reasonable given the holiday, and gave me an estimate. Then she sent someone out that afternoon (on the 31st) to look over my current setup to check for code issues or other concerns that might increase the cost. Finding nothing, he wrote me a quote for the same amount as I was given on the phone and then said "want us to do it today?" We had other things going on, so we opted to keep our appointment on the 2nd. On the 2nd, the crew arrived early and had the new unit in and everything cleaned up in about an hour and a half. The price I paid was on par with the other providers I called and everyone I dealt with was friendly and professional. I would definitely recommend Penfield Plumbing for water heater service.

A+ Courtesy A+ Service…read moreA+ Price A+ Timeliness It can be hard these days to find a business where the service is AMAZING from start to finish but this company is IT!!!! From the friendliness and efficiency of the person who answered the phone, to quickness of service, to thorough explanation of the issue and outstanding completion of service... was beyond amazed, pleased and impressed. The bill was explained to me by the very penny (he was only off by $0.09 lol) and the work was completed efficiently and effectively. They charge by the job, not the hour and their rates were completely reasonable. Oh, I forgot to mention...JOSH WAS AWESOME!!!!! I HIGHLY recommend using this company. I will never use anyone else.

Found this amazing company after doing a google search for plumbers near me and am so unbelievably…read morehappy that I did. Many people told me to call a company that has rooter in their name but I didn't want to as I wanted to support a local, family owned business. Everyone that I interacted with was so nice and helpful. They were honest and upfront about what they were going to do and were able to get our issue resolved within a couple hours and for a very fair and reasonable price. I will happily recommend them to anyone and everyone that I know. Thank you so much for being an amazing company.

I can't recommend them highly enough. I've had multiple issues in my (old-ish) house - Napora has…read morecome through on tight timelines and replaced a heater/blower in winter, repaired a pool heater as we opened for the summer, helped with our remodel planning and work, just everything. They are absolutely awesome!

Definitely a five star review. Very fast response to request for service. Old toilet was replaced…read morefor a very reasonable charge. I highly recommend Napora Heating Cooling Plumbing.

My shower drain was clogged, I tried draino and it did not resolve the issue. I called this company…read moreand they sent someone out who didn't help. They literally looked at it 5 minutes and said they could not resolve the issue and that they would have to take out the ceiling and all this BS to get to the clog. They also said they don't do finish work if they have to rip out the floor/ ceiling. They never sent me a quote and I resolved the issue myself later by more extensive research on the issue. This company is a scam and should not be used.

Stay away!! Extremely overpriced, forgot to re-attached the house grounding cable so my home was…read moreun-grounded for several days until I figured it out. When I spoke with the owner she really didn't seem to care.

I had a job that we needed to do-replace a leaking drain in the shower, and basically replace all…read moreof the old metal drainpipe from that bathroom to the stack. It was a fairly straightforward job, due to the access from the garage under the bathrooms. I got 4 estimates, including one from this place. The other 3 estimates were in the $900-$1200 range, but not this guy. He tried to convince me that it was the metal pan in the shower that was leaking, and that we'd need to completely tear out the shower and replace it, at a cost of about $5k. To make a long story short, I went with the plumber that I trusted, and we had a good repair. I mentioned the estimate that Howe and Bassett gave, and he told me that there was absolutely zero truth in his estmate. I can't say whether Howe and Bassett has guys who do a good work, and I never will, since I will never give business to them. Beware people, always get multiple estimates!

I recently had to make a call for my home warranty and this is the company that they sent…read more I put the request in late on Sunday night a representative called me first thing Monday morning and a repair man was there and fixed the problem early afternoon. They were very fast and the problem was fixed to high standards.

AP plumbing responded very quickly to my call. I had a problem with my toilet on a Friday morning…read moreand I am elderly and disabled and asked for their service as soon as possible. They responded within 4 hours One of their representatives were at my door. My problem was fixed within an hour and I was very happy with the service. I noticed that they probably were a little pricier than I could have gotten if I had inquired around but I wanted it done I wanted it done right and I wanted it done right away and they provided all of that. After paying my bill I read up a little bit more on them and saw that they offered a senior discount. I called and without hesitation I was told they do offer a senior discount and they would be sending me a check. Within 5 days I received the check from them. Overall I would say I am very happy with them.

If I could give zero stars I would. I am going through my 70 year old mothers account and…read morequestioned why she paid $632 to AP pluming. She said she had her faucet replaced. She bought the faucet and they simply swapped it out. I can not believe that they would take advantage of an older woman like that. They were there for 15 minutes. It's something I could have done with a YouTube video if she didn't want it done this week. So disappointing.