The gas valve on my boiler failed so we were without heat (not a big deal) and hot water (much…read morebigger deal). Called another big name HVAC company and their AI receptionist told me one week was the earliest they could get me in. Called Napora and they responded within an hour. They diagnosed my issue, ordered the replacement part and installed it the next day. Great job all around, would highly recommend.

I can't recommend them highly enough. I've had multiple issues in my (old-ish) house - Napora has…read morecome through on tight timelines and replaced a heater/blower in winter, repaired a pool heater as we opened for the summer, helped with our remodel planning and work, just everything. They are absolutely awesome!

We had problems with our furnace. We called four different places, three didn't answer and one…read morecouldn't come for ten days. Called Pal-Mac and we had someone there in thirty minutes. He got the furnace working until we got the new one installed a few days later. Came on time, worked quick and it was done by lunch. Very good price. highly recommend Jim and his crew at PAL-MAC HVAC.

I worked with Jim on the phone setting up my appt, he was very accommodating. James was the tech…read morethat inspected and cleaned my furnace and central air units. Both were very pleasant and professional. James was helpful in answering my questions. The price was well worth the peace of mind and was reasonable. Will definitely be calling them again.

Home A/C died over weekend. Called Monday 8:00am. Tech on site within 2 hours. Tech was…read moreprofessional, friendly, and thorough. A/C unit back up and working. Couldn't ask for better service!

I will start by saying that I have been using Advanced Heating & Cooling for HVAC installation &…read moreservice at multiple properties for many years. Up until Monday, I have experienced as their website claims: "outstanding customer service that has been our hallmark for the past 25 years." Helen is the absolute best! After receiving a $150 bill for a 20 min service repair to clean a flame sensor rod at 4:30 pm last Friday, I requested a conversation with the CEO to negotiate a more reasonable price, and to discuss his policy about my furnace's full warranty only applying if I purchased the yearly service check at the cost of $89/yr, which I didn't find out about until after installation. I experienced an even bigger disappointment with the phone call response to my concern about the high cost for such a simple repair to detect & fix that I watched the tech perform. A full furnace cleaning and tune-up is $70. Mike D'Andrea was argumentative, demeaning and outright arrogant in response to my complaint - He tried to use every sales technique in the book to justify the supposed value I received despite my continual objection - including reference to an article about "firing your customers." He insisted that the HVAC industry sets the standard for fair prices and perceived value, despite what the local market demands. He continually tried to "educate" me with sales pitches about "flat rate price formulary books" that provide powerful sales tools to increase profit margins with higher service invoices using opaque mark-ups. This practice is outlined in "Setting Your Flat-Rate Prices" by Charlie Greer who touts that he helps "contractors become Millionaires every day" on www.hvacprofitboosters.com. Despite 'Flat Rate' business model promises of incredible profit margins, reduced costs, simplified accounting, etc.--the savings don't seem to be shared with repeat customers. It's a deceptive make-money-quick scheme designed to cover up an outrageous marked-up hourly rate. Buyer beware--itemized invoices are segregated in order to protect the consumer from unfair billing and up-charges by the service provider. Enlightening responses to consumer complaints about Flat-Rate Pricing practices can be found on Angie's List. I definitely will be taking future business to a company committed to making a good faith effort to resolve consumer complaints. Lesson learned.

Always responsive, always helpful! A "Godsend" when Heating and A/C are critical! Our trusted HVAC…read morepartner!!!

Wow. Brian at Fallside left us with a great impression. We spoke with him about having a house…read morehumidifier installed. He graciously spent a bit of time talking with us, explaining our options, the costs for each and answering all of our questions (even when it was clear we were going to have to forego the bypass humidifier - our old house would require extensive ductwork). Brian was so personable, knowledgeable and helpful, we definitely plan to contact him for our future HVAC maintenance and service needs. Thank you, Brian!

They replaced my hot heater for a price of $2,495! The technician was there for 45 minutes. I was…read moretold by the company when asked for an itemized bill that it wasn't how they did it. Asked the "office manager" what the labor rate was and "she didn't know". This wasn't a tankless water heater or anything special just a 50 gallon electric water heater. When the owner called me he said "Did you shop around we are the cheapest" And no we didn't because we had you install a faucet several weeks back that we supplied and the bill was $400.! So being loyal to local business was a priority. How wrong we were. If you stop and think about the price of the water heater whether it be same day service (which we did not ask for) what a rip off that company is. Stay far far away!

We are new home owners and had someone from Potter come out to our home to give the furnace a quick…read morecheck before we fired it up for the first time. The technician told us that there was a problem with a door being closed that was supposed to be open; that our stack needed replacement and that we shouldn't operate without further work. The technician wasn't clear in their communication, didn't explain what they meant by "the door" and wouldn't give details when asked. We asked him to leave before he did anything else; still paid the full price for the visit; and ended up going elsewhere. (The company that came to do the actual work confirmed that there was no door error, nor need to repair our stack. We have no doubt that Potter was trying to take advantage of us.) Steer clear.

A+ Courtesy A+ Service…read moreA+ Price A+ Timeliness It can be hard these days to find a business where the service is AMAZING from start to finish but this company is IT!!!! From the friendliness and efficiency of the person who answered the phone, to quickness of service, to thorough explanation of the issue and outstanding completion of service... was beyond amazed, pleased and impressed. The bill was explained to me by the very penny (he was only off by $0.09 lol) and the work was completed efficiently and effectively. They charge by the job, not the hour and their rates were completely reasonable. Oh, I forgot to mention...JOSH WAS AWESOME!!!!! I HIGHLY recommend using this company. I will never use anyone else.

Found this amazing company after doing a google search for plumbers near me and am so unbelievably…read morehappy that I did. Many people told me to call a company that has rooter in their name but I didn't want to as I wanted to support a local, family owned business. Everyone that I interacted with was so nice and helpful. They were honest and upfront about what they were going to do and were able to get our issue resolved within a couple hours and for a very fair and reasonable price. I will happily recommend them to anyone and everyone that I know. Thank you so much for being an amazing company.

Excellent service! My old system was not functioning properly. I call Crossfield and their…read moreestimator, Corey, came over and was very knowledgeable about what system I need for my house! He was very honest and gave me his opinion. The following week they installed a new system . The service people were Brian, Jordan and Tyler. They did a fantastic job! Then they reviewed how to use the new thermostat. They were very efficient and knowledgeable and trustworthy. They totally cleaned up everything after the installation. I have friends that have used them and they were very impressed as well. I would highly recommend them!

We will never recommend Crossfield HVAC and tell others not to as well! Our Heat was not working at…read moreAll and I called only based on last hm owner service records. They gouged us so bad the parts total was $350 for anyone, we found them looking on internet and then to add insult to injury their total service fee was (6 times) that and for WHAT? I don't even want to hear it is due to your overhead because that's a load of rubbish! The only reason I gave them 2 stars is the techs that performed service were very friendly as they were sticking it to us and Never Again!!

Jeremy is excellent - knowledgeable, quality work, prompt, and reasonable…read more Our furnace was barely warming our house. Initially, I received a quote from a different company on a Saturday and had them scheduled to come on Monday to get it over with, but felt buyer's remorse for the ridiculously expensive cost. Thankfully, I ran into my realtor who agreed and recommended Jeremy. I called him on Sunday for a quote and he came that same day! He went over the process steps, explained and answered all of my questions, was able to install on Friday, and most of all, his quote was reasonable. He doesn't have financing, however, he was willing to set up a payment plan that worked for both of us. I saved thousands going with Jeremy instead of the other company! He is fair and his craftsmanship is excellent. It's been a couple of months since we replaced our furnace and thermostat and everything is running smoothly this winter. I highly recommend Jeremy for quality work at a fair price.

Jeremy returned my call for a non-urgent repair within a couple hours and was out to my home the…read morenext morning. He explained everything clearly and repaired that day. Definitely would recommend