I've no idea how you can sell someone a gold seal, which is supposed to offer 24/7 service and free…read moreparts and then refuse to provide service for 11 days in the heating season when our heat was out. Atrocious! After many years of good service, I've had a terrible experience with Isaac that caused me to move my business elsewhere. The quick summary is while under their highest level of service coverage (Gold Seal), I went 11 days without a response or a service call with no heat and rude customer service. I've had a Gold Seal, their highest level of service agreement, which gaurantees 24/7 response and prioritized service calls, for over a decade. We lost heat and I called immediately asking for service. I was told I had to make an appointment with them for a service call and that the next available one was weeks away. I was also told that my Gold Seal meant that someone would be calling me very soon to make a visit and that the appointment was only a formality. I was lead to believe the same day response was still available, just a new process that required this appointment to made in their systems just in case. No one called or showed up that first day. I called back after 24 hours and got a rude person on the line who told me it was not surprising I had not heard from anyone and that I should be grateful that I had an appointment scheduled as early as I did since they were booking out months for non Gold Seal customers. This call was on a Saturday. No one called or showed up that weekend. I called again that Monday, speaking to a much more polite person, who reiterated what the rude one said: no immediate service call was forthcoming despite the Gold Seal and the lack of heat. Eleven days after the heat went out I had a service call. The service person was great, they fixed the furnace and offered the same quality in person service I regularly experienced in the past. The thing that blew my top: the person who fixed the furnace told me they were on call a few days earlier and went home early because there were no urgent service calls in the queue. I had been without heat for 9 days at that point. What I learned: Isaac has been purchased and is no longer locally owned. While the people that show up to your door and fixing your furnace are the same, they have centralized call centers. The difference in service quality is night and day worse. I would not recommend Isaac to anyone at this time, which is a shame. They used to be a good company.

Very dishonest. They only charge you $109 for a service call, but then overcharge you near 11 times…read morewhat the price is actually worth retail. They could've got the lart much cheaper. But tried to scam me and gave me a price just for a furnace part of $1060. This furnace part was only $98. I called another furnace company and got it fixed immediately at 1/5 the price $200. Fair is fair. I wonder how many more elderly people and elderly widows have been cheated.

I can't recommend them highly enough. I've had multiple issues in my (old-ish) house - Napora has…read morecome through on tight timelines and replaced a heater/blower in winter, repaired a pool heater as we opened for the summer, helped with our remodel planning and work, just everything. They are absolutely awesome!

Definitely a five star review. Very fast response to request for service. Old toilet was replaced…read morefor a very reasonable charge. I highly recommend Napora Heating Cooling Plumbing.

I just paid $258 for a No Repair, well he did put shims under toilet to keep from rocking but the…read moremain reason for the call was a leaky faucet. Bill looked at the faucet and said I hate this kind. He removed the handle of and exposed the inside and said I can't get it off, you need a new faucet. Since I paid over $300 for the faucet a mere 6 years ago I said Nope, can't do it. So I turned off the cold water under the sink and saved drip water for plants. My darling son just came over and fixed the leak. Parts were $20 and I tipped him $10. I am still mad at Penfield Plumbers and will never ever call them for anything.

I came home from holiday traveling to find water leaking from my water heater. On New Year's Eve,…read moreI called around to a couple of service providers we've used before and another who claims to do all of the water heater installs for Home Depot, and all of them told me it would be a week before someone could come out. Then I called Penfield Plumbing. I woman I spoke with on the phone told me they could come on the 2nd, which was reasonable given the holiday, and gave me an estimate. Then she sent someone out that afternoon (on the 31st) to look over my current setup to check for code issues or other concerns that might increase the cost. Finding nothing, he wrote me a quote for the same amount as I was given on the phone and then said "want us to do it today?" We had other things going on, so we opted to keep our appointment on the 2nd. On the 2nd, the crew arrived early and had the new unit in and everything cleaned up in about an hour and a half. The price I paid was on par with the other providers I called and everyone I dealt with was friendly and professional. I would definitely recommend Penfield Plumbing for water heater service.

A+ Courtesy A+ Service…read moreA+ Price A+ Timeliness It can be hard these days to find a business where the service is AMAZING from start to finish but this company is IT!!!! From the friendliness and efficiency of the person who answered the phone, to quickness of service, to thorough explanation of the issue and outstanding completion of service... was beyond amazed, pleased and impressed. The bill was explained to me by the very penny (he was only off by $0.09 lol) and the work was completed efficiently and effectively. They charge by the job, not the hour and their rates were completely reasonable. Oh, I forgot to mention...JOSH WAS AWESOME!!!!! I HIGHLY recommend using this company. I will never use anyone else.

Found this amazing company after doing a google search for plumbers near me and am so unbelievably…read morehappy that I did. Many people told me to call a company that has rooter in their name but I didn't want to as I wanted to support a local, family owned business. Everyone that I interacted with was so nice and helpful. They were honest and upfront about what they were going to do and were able to get our issue resolved within a couple hours and for a very fair and reasonable price. I will happily recommend them to anyone and everyone that I know. Thank you so much for being an amazing company.

I have used Northeast Mechanical for multiple heating and cooling installs and repairs at multiple…read moreaddresses. The owner,Will, is very friendly and easy to work with. He will go out of his way to save you money even when it inconveniences his work schedule. He will shoot you straight and give you no BS advice and recommendations based on his years of experience. I would and have recommend Will and Northeast Mechanical to anyone needing HVAC install or service. Will is way better than any of the big companies who's techs are trained to run up prices with big ticket repairs . Trust Will!

Will at Northeast Mechanical was fantastic to work with from start to finish. His expertise,…read moreprofessionalism and communication were top notch. Finding all three of those qualities in a contractor is rare. I would also like to point out that Will is also very personal, transparent and caring. In my situation we had an issue where the initial part had a manufacturing defect and wasn't working properly. Will was able to get my old part working to keep my heat on for a couple days until a replacement part was available. Will checked in with me daily to make sure everything was running and we were ok until he could return to install the replacement part. I will definitely call Will and Northeast Mechanical again when I need my A/C serviced later this year. You should consider calling Will if you have an HVAC issue at your house.

I love this company. Have been a customer for many years and they have always been there for me. My…read morefurnace decided to stop working Thanksgiving day (of course on a holiday) and United Heating came through, as usual. My furnace was fixed by 10:30 this morning. The earliest that another company (only other one I could get ahold of) could come to fix it was Monday. Thank you Rick and Chris, you are my heroes today. I have and will continue to recommend United Heating to everyone. Holly P.

Reasonable cost, professional techs, clean and professional. Much better than other hvacs in my…read morearea. Quick to respond as well especially when your needing service fast! Chris explains everything and always comes promptly with a smile. A pleasure to deal with!

We needed fast service to replace a faulty basement bar sink discovered Friday evening. Ethan…read moretroubleshooted the plumbing situation first thing in the morning and quickly identified the issues associated with the pump. Replaced the pump immediately and secured all fittings. Provided quality service with real good explanations.

I like Pride. I've…read moreworked with a few plumbers in the Rochester area, and they might be my go-to from here on out. I appreciated how everyone I dealt with was calm, courteous, and knew their business. I spoke to Ross on the phone at first, and he was great to coordinate with, especially since we had a couple of scheduling issues. Steve was the plumber who came out to take a look at our shower issue, and he was on time, and very professional. He let me know what we were looking at price-wise, and although it was a little steeper than I expected, the work they did was good. You should know that their service call price is $49. That's on the lower end in my experience, but they don't waive it if the work is more, it's added to your bill. That said, I talked to another plumber in the area whose service call price was $250 (bananas), so it's all relative.

Due to a pipe in my basement that overflows when there is a heavy rain, I contacted GT plumbing for…read moreassistance. Mr. Campbell came out and fixed the issue, very quickly, and was very professional and fair. I hope there will be no more issues with the plumbing, but if there is I would trust GT Campbell for assistance.

Every since we purchased our home we have called GT plumbing for any plumbing related needs! Both…read moreGeorge and Thomas are excellent at what they do. Muriel is prompt to assist and works hard to get your on their schedule! They are my go to!! Definitely recommend them. We've gotten single to double sink done, water heater replaced, sump pump replaced and brand new toilet. The price we pay is always the same as we are quoted. George gives you thorough answers and is able to get the job done right the first time. No gimmicks. Thank you!

I had a plumbing emergency this morning and Lockwood was awesome. Angelica took my call and had a…read moretechnician out before noon. Dean was our service tech and not only was he professional, he cleaned up the nasty bathroom floor! I felt like he went above and beyond. Totally recommend them.

lockwood plumbed our new build 7 ago. we've had a few problems that they wouldn't own up to: A…read moretoilet wasn't seated properly and the slow leak warped the wood floor. The sink drain pipe had a sag and caused problems with the garbage disposal. Also this pipe has a 90 degree turn instead of a 45 degree. They used an inexpensive PRV which had to be replaced. (This house $1.0mil +) The techs seem ok but the office people are not friendly. I wouldn't recommend.

Eric and Brian were super amazing. They were efficient and surprisingly quiet. They arrived on time…read moreto do the furnace installation. They explained how the installation would go, some areas to watch for, and recommendations on other HVAC items in my basement. I have to say I will always use crossfield for any future HVAC repairs. My sales consultant Joe is always available for any questions that I have. I am so happy with the service and will recommend them to anyone.

We will never recommend Crossfield HVAC and tell others not to as well! Our Heat was not working at…read moreAll and I called only based on last hm owner service records. They gouged us so bad the parts total was $350 for anyone, we found them looking on internet and then to add insult to injury their total service fee was (6 times) that and for WHAT? I don't even want to hear it is due to your overhead because that's a load of rubbish! The only reason I gave them 2 stars is the techs that performed service were very friendly as they were sticking it to us and Never Again!!