1. United Heating & Air

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Webster, NY

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Services - United Heating & Air

HVAC system maintenance

HVAC system repair

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3 months ago

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6 years ago

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8 years ago

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10 years ago

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13 years ago

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The initial phone call was quite pleasant. They were incredibly helpful and friendly. On the…read moreappointment day, the team arrived punctually and answered all our questions about vent ducts. They were able to use a camera to show us inside the vent ducts, and guess what? All our vents were clean enough that they didn't need to perform the service we requested. Surprisingly, they left without collecting any payment for the visit. This shows how trusting they are, and I'm sure they'll be the ones we work with next year when we need it. Thank you for stopping by. I look forward to working with you guys next summer.

I am 77 years old man. The man and his wife who showed up were courteous, and I don't mean to…read moredisparage them personally. But they were retired and somewhere in their sixties. I could see their strength and energy (and effort) were obviously lacking. They were worn down after just bringing in their equipment from the van. It became very clear to me that they were not physically or incentivized to do the work required and expected. I am disappointed with both the service and the results. I was mistaken to believe this was an independent business, but it is a franchise operation. Looking back, their reviews were terrific. But a closer look revealed nothing but 5-star reviews. The national (LLC) website also had nothing but 5-star reviews. How very unlikely. Although the first cold-air return cleaning appeared thorough and efficient, the quality of the work declined noticeably afterward. I was beside them for the entire project. During the first cold-air return cleaning, I was shown before-and-after videos on a corded camera and a remote tablet screen, but I saw little evidence of the work after that. Neither before or after'monitoring. Altogether, I saw only two medium clumps of dust removed, both from the downstairs cold-air returns, where the debris simply clung to the end of the main hose brush. (The size of a softball. Two handfuls like this were all I ever saw being collected.) The large vacuum never needed to be emptied. It was never used on my warm air inlets. And I was never shown any accumulation of 'cleaning results'. Even after completing my entire system the mall vac never needed to be emptied. I repeatedly heard excuses such as, "We can't get past this curve," "We can't get past this bend.", "We can't get past this bump." "This brush is too large," Yet several smaller brushes were laid out on a blanket. They were never tried or used, and the supposed "bumps" were no more than ordinary duct joints. I was also told they "Couldn't go into the furnace." However, after inserting the handheld vacuum hose only about three or four feet, which ended ten or fourteen feet from the actual furnace--they said that was the best they could do. The bigger hose, with whirling brushes used on the cold ducts went no more than eight or ten feet (into the duct) at most. The big vacuum with brushes was only used on two cold air ducts, and that vac was never taken upstairs. And on the two upstairs ducts they only used a hand-held vac with maybe a six or eight-foot hose. (No more than a hose very similar to a normal household vacuum cleaner.) The small hand-held was used on my hot air ducts on the entire project. An inch and a half hose - no brushes or directional control what-so-ever. I have been able to do as much with my own shop vac. To be blunt, this was no more than a supplemental income to their Social Security and they were too old and what appeared to me as unmotivated to do a thorough and, as expected job. I have tried to contact the business with my concerns, but I have not received any response.

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We couldn't be happier with the service from RJ at On the Spot Cleaning! He was very personable…read more From start to finish, they were incredibly professional, thorough, and attentive to every detail. The quality of their work exceeded our expectations, and it was clear they take great pride in what they do. We're so glad we decided to go with On the Spot Cleaning. If you're looking for a cleaning company that is reliable, meticulous, and truly cares about delivering excellent results, I highly recommend RJ and the team. We will definitely be using them again!

They came on Friday and cleaned my vents and I thought they did a good job. Otherwise you could…read moretell they were rushing as they said they were behind that day. I didn't notice until the following morning they had hit my car with that giant blue thing they lug around and it had pushed in my backup sensor. So now I get to hear a fun high pitched sound whenever I back up until it's fixed. I also noticed they had turned my basement breakers off and never turned them back on. My reptile room and incubator are in the basement as well. They're on timers so I didn't notice until I went to do cleaning and feedings. Thankfully they were ok. Accidents happen but they took zero responsibility when my husband called on Monday and basically called us liars. The cost to fix my sensor is more than what we were charged for the service, so I'd say they're not worth it. The person that hit it knows they hit it and chose to not say anything at the time and then chose to straight up lie about it. Find a more honest company when choosing a place that has to come inside your home. One that accepts their employees don't walk on water and accidents happen. Instead of blaming your customers.

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Recently, we bought a new home and have had a number of contractors over for various repairs and…read moreupgrades. One of the upgrades required was a new furnace as the original one was on its last leg. I called for 3 different estimates and received offers from 2 companies, including Betlem. From the very beginning, it was obvious that Craig from Betlem knew and understood HVAC. Not only was he knowledgeable but he took the time to explain in detail what I needed and why. I had numerous questions, all of which he answered. He spent a good hour at my house walking me through the various options available. It took me only a few minutes to decide to go with Betlem based on Craig's vast knowledge and customer service. On installation day, Betlem showed up on time and did everything they said they were going to do (Installed furnace, installed new thermostat, extended the exhaust piping, installed a new pump for the whole house humidifier, etc.) When I examined the work it looked clean and professional. After a few hours, I noticed that some of the pvc work was leaking. I called Craig and he sent over a service team the next day. The piping simply needed some additional glue to secure the fittings. While Aaron was here, he also setup the system so the furnace would turn off if the pump ever failed. He could have charged me for this because it wasn't in the contract and never came up but he did it free of charge. If you want a professional job with a company that understands customer service, you've found the right place. Thank you to Craig, Gordon, Dave and Aaron for installing our new Lennox furnace. We couldn't be happier and we will be Betlem customers for life.

Betlem has been maintaining our oil furnace for years, so we called them to convert to natural…read moregas. Their representative gave us the most practical information and best price out of several estimates. The crew that installed the new gas furnace was excellent in all regards--courtesy, professionalism, and efficiency. An extremely positive experience all around.

United Heating & Air - hvac - Updated November 2026

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