Dustin was referred to us from another well-known HVAC company in the area that didn't work on the…read morebrand of gas fireplace we have in our house. My wife and I are extremely pleased with Dustin's thoroughness of pinpointing the multiple gas leaks in our fireplace and the solutions he offered to address all of the issues. Dustin is extremely knowledgeable, friendly, and was great to talk with about other things besides the fireplace. He is building a highly reputable business while juggling the responsibilities of having a young family. I highly recommend Dustin for all of your HVAC needs - you'll be glad you called him! Jim S. Webster, NY

This is an update to a review I wrote about a year ago, Initially Dustin was not timely in getting…read moreback to me with a quote (he later explain why). Totally understood. I reached out again this year however, we were not able to come to a meeting of the minds for my project. Dustin was very informative and very personable. I wish him the best with his business. However can't give 5 stars because the project did not move forward so I have nothing to base five stars on.

Wonderful experience! Rob was very reasonable and knowledgeable. Our furnace was not heating…read moreconsistently ...going off and on. We placed a last minute call around 4:30pm and our furnace was fixed by 6:25pm....and for a very reasonable price (thank God!). It was really refreshing to have someone do business fairly. I will definitely utilize them from now on!

Highly recommend this company! Excellent customer service and we were very happy with their work.read more

Problem with furnace called Traino's heating and cooling.Prompt response and service very happy…read morewith results . Would definitely recommend Thank you !

Excellent service and installation of my new Air Conditioner! Very knowledgeable and courteous…read moreinstallers. I would recommend them to everyone. I will be using their company in the future for my annual heating and air-conditioning services. Robert K. Rochester, NY

Great service! Juan was very helpful with all our AC unit needs. Great at communication and helped…read moreget our AC running like it was brand new. JJB has always come through and is fair in price.

We have always wanted to support someone in our area and found out about his business through our…read moreneighborhood. Juan was very professional and thorough. He cares about his clients and knows his work. He explains your situation in a way that you would understand. He also gave us a great recommendation on ventilation in our upstairs bathroom and told us rebate offers through RG&E. He is very personable, affordable and goes beyond what you would expect in customer service. The best part is he's considerate about your space and uses disposable booties when stepping into your house which I always appreciate. We would highly recommend him!

Had Rob install my new furnace after a friend recommended him. He definitely knows his stuff and is…read morevery personable. I would recommend him without hesitation. His quote was the most reasonable of the multitude I received.

Highly recommend Harris Heating and Cooling. I called a friend about my no heat problem who reached…read moreout to Ron an he called me back right away. He came over within an hour and solved the problem quickly. And had the parts needed on his truck. Did a clean and neat job. Friendly to our dog and cost was very reasonable. Great guy.

Is it pleasurable dishing out thousands of dollars for a new furnace? Nah. Nope. Nuh-uh. However,…read moreMarty Ruffle of Always Safe Heating & Appliance Repair makes it, dare I say, pleasant. His cheerful demeanor and vast HVAC knowledge eased the frayed nerves; providing the confidence needed to make wise (though expensive) decisions. Marty was initially recommended to us by our realtor. We hired him to simply clean the furnace. Though our furnace was in very good shape, Marty still spent at least an hour educating us on specific care and maintenance issues. A year later, when the furnace in our new house was misbehaving, I called our former realtor to get Marty's number. Though not an emergency, Marty was able to stop by less than 24 hours later. He's been in the HVAC industry for more than a decade, and it shows. He was able to tell me what company manufactured our 40 year-old furnace just by listening to it! I believe he operates from his home, so he does not have to cover expensive overhead, a savings he passes on to you. He also gives you his cell phone number, making him very accessible. Our furnace was nearly 40 years old, and while repairable, it just did not make sense considering its lack of efficiency. Marty was aware of the varied rebate programs, and helped us save a few bucks, which everyone can appreciate. He installed an AirTemp furnace, which he said is just as good (if not better) than the more well-known brands. They make a number of the more well-known brands, but when purchasing directly from AirTemp, you're not paying for all their marketing efforts. He walked us through the process of installation, so there were no surprises. All of our questions were met with a kind and humorous response, and he even shared numerous inexpensive energy conservation tips that we could easily do ourselves. Installation took about 13 hours - one day. Though he, and his assistant, were in and out of the house constantly, he made certain that our kitties did not escape. They were professional, cleaned-up after themselves, and more impressively, he called back the following day to see how things were going. I will be calling Marty when my furnace needs to be cleaned. And he told me a secret -- most high energy furnaces don't need to be cleaned every year -- every other year is fine. (Who knew?!) I will definitely be recommending Marty to family and friends. If you're on the fence, give him a ring, you'll be happy you did!

Affordable install but troubleshooting issues after was challenging and scary. Easily upset. Came…read moreclose to kicking him out of my house for how he treated me. I called another company to fix the problem on a brand new unit that he'd installed because I didn't trust he'd do quality work. They fixed it for free after I told them who installed it. Run!

This is a family owned business, which is one of the reasons I picked them after reading many…read morereviews. I had my furnace and my A/C cleaned. The guys were very informative, and knowledgeable. My system is 28 years old. I know I will have to replace it pretty soon . They answered all my questions. I would definitely recommend this company.

I can't say enough about frank & frank. They r a wonderful company And they always do a wonderful…read morejob. Carlos was here today to do maintenance on my ac and furnace and he was so thorough with everything and just such a nice person.

I called them up Wednesday morning 11/12/25 because i didn't have heat and left information with…read moretheir AI answering service and never heard back from them.