Service can be a bit slow in responding sometimes but the few times we have had an actuation, a…read morephone call was almost immediate with no complaint from us.. Over the years, we have had two problems that were becoming a headache for us and Casco. Unknown to us, an exterior basement door had been struck by a contractor working in the house. Everything looked fine but the door kept tripping the system. It was finally discovered that when a heavy wind blew, the door would flex just enough to activate the system. Once we figured the problem it was quickly fixed with no further issues. The other problem is humorous now. A big spider was hiding in the ceiling and when dropping down in front of the sensor, was just big enough to trigger it. When he was rehomed our activation problems ended.

If I could leave zero stars I would. I've been reaching out for over a month to have our yearly…read moreinspection done on our fire system and still haven't got ahold of anyone. I've called dozen times and they tell me they have no record of the calls.... that's the problem. I will be looking for a new company after many years or service with them.

On Friday morning September 2, 2022 @ approximately 11:30 Am I was watching TV. All of a sudden, I…read moreheard my kitchen sink making a gurgling sound. I didn't think anything of it because I've heard the same sound over the past six years in my apartment. The sound got worse than I'd ever heard it in the past, so I got up to investigate further. Low and behold the sink was almost full to the top with murky colored water with a foul odor. I immediately grabbed my mop pail and a large plastic McDonald's cup and started dipping the water from the sink. Once I got it all out except a tiny bit. I grabbed my kitchen plunger and started plunging. The sink began to fill again. I did this process for about 6 pails, many plunging attempts that all failed. I then called the emergency maintenance person for Goose Landing Senior Citizens Apartment Complex. Gregory Morris arrived in a timely manner, and he worked diligently for over an hour to get the pipes clear with no avail. Gregory decided to call for back up. Thank God for Gregory Morris's call to Kennedy Mechanical Plumbing Service Inc Manager Mike Fo-Lino . Mike came and worked diligently into the night until around 10:30 PM. To our dismay there was something deeper than just a plugged-up sink that Mike Fo-Lino needed to do. Mr. Fo-Lino apologized and said he'd have to come back the next day. He did just that. He also had another Kennedy expert with him, his name was Mike also. Both of them brought in the camera equipment, plumbing snakes and every tool necessary to take care of the job, unfortunately whosoever the plumbing contractors who laid out the plumbing for this building made it not so easy for future Plummers to work with ease on a first call. Mike Fo-Lino apologized once again to me, and I could see on his and his coworkers faces they were both dismayed. I told them not to worry, my brother lives next door to me and it being a holiday weekend, I'd see him (Mike Fo-Lino on Tuesday September 6, 2022. Today Mike Fo-Lino showed up along with Home Leasing Maintenace Supervisor and they located the pipeline that was causing the problem. I am one. I give three thumbs Up to Kennedy Service Mechanical Inc and Mike Fo-Lino. Thank you all so much! You're awesome satisfied customer. You guys definitely take care of business.